RI
Renault in Pinetown
Unclaimed Business
RI
Renault in Pinetown
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJG
Jadeine G
1 reviews | Active since Jan 2020
27 Feb 2025, 10:32
Do not use Rentult Motus pinetown
If zero stars where an option you would be rated accordingly I have never had such careless attitude from a dealership. I bought my pre loved Ford eco sport 2018 in July last year , car was in immaculate condition, or so they said , just serviced , dekra done 114 point check and all in order. My car not having done 5000km since purchase oil pump failed due to wear and tear on the cambelt, last major service was NOT DONE, motor warranty for engine was two months out , my warrenty insurance on the cars extended warrently only approved R18000 out of the R95 000 damage I reported such to Renault , no response , no assistance , zero courtesy I follow up with the principal via email aswell as management I get no response. I sit with damage on a Car I’ve hardly used as a daily runner aswell as thousands lost , paying insurance monthly for a car I haven’t touched since January 7th. Absolutely heartbroken and devastated, one would think of getting better service while purchasing a vehicle.
Helpful (0)
|Replies (0)JG
Jadeine G
1 reviews | Active since Jan 2020
27 Feb 2025, 10:32
Do not use Rentult Motus pinetown
If zero stars where an option you would be rated accordingly I have never had such careless attitude from a dealership. I bought my pre loved Ford eco sport 2018 in July last year , car was in immaculate condition, or so they said , just serviced , dekra done 114 point check and all in order. My car not having done 5000km since purchase oil pump failed due to wear and tear on the cambelt, last major service was NOT DONE, motor warranty for engine was two months out , my warrenty insurance on the cars extended warrently only approved R18000 out of the R95 000 damage I reported such to Renault , no response , no assistance , zero courtesy I follow up with the principal via email aswell as management I get no response. I sit with damage on a Car I’ve hardly used as a daily runner aswell as thousands lost , paying insurance monthly for a car I haven’t touched since January 7th. Absolutely heartbroken and devastated, one would think of getting better service while purchasing a vehicle.
0
Replies (0)SP
Seelan P
1 reviews | Active since Jan 2020
18 Feb 2025, 17:39
Poor service, always making excuses and taking no responsibility
Booked my 2020 Duster in for an aircon related issue on Monday, 10 Feb'25. The following day, the vehicles battery was completely flat after being checked when booked in the previous day with no indication of a problem. I had to replace the battery as the dealership took no responsibility even though there was the possibility of foul play regarding the battery . During the battery replacement I noticed some oil on the engine cover. I then discovered that during the vehicle servicing the previous year a oil leak from a breather pipe was identified and a note made for client to check oil level with no proactive intention to repair a vehicle under warranty which would be expected from a branded dealership. The faulty aircon sensor identified on Monday, 10 Feb'25 was replaced yesterday, 17 Feb'25 and unsurprisingly the aircon problem repeated itself today, 18 Feb'25. Renault Pinetown in my opinion does not seem Customer service focused, always making excuses for their actions and taking no responsibility.
Helpful (0)
|Replies (0)SP
Seelan P
1 reviews | Active since Jan 2020
18 Feb 2025, 17:39
Poor service, always making excuses and taking no responsibility
Booked my 2020 Duster in for an aircon related issue on Monday, 10 Feb'25. The following day, the vehicles battery was completely flat after being checked when booked in the previous day with no indication of a problem. I had to replace the battery as the dealership took no responsibility even though there was the possibility of foul play regarding the battery . During the battery replacement I noticed some oil on the engine cover. I then discovered that during the vehicle servicing the previous year a oil leak from a breather pipe was identified and a note made for client to check oil level with no proactive intention to repair a vehicle under warranty which would be expected from a branded dealership. The faulty aircon sensor identified on Monday, 10 Feb'25 was replaced yesterday, 17 Feb'25 and unsurprisingly the aircon problem repeated itself today, 18 Feb'25. Renault Pinetown in my opinion does not seem Customer service focused, always making excuses for their actions and taking no responsibility.
0
Replies (0)S
Silvanus
1 reviews | Active since Jan 2020
10 Aug 2024, 09:42
Excellent service fr...
Excellent service from Zak seedat and Jessica from pinetown renault for going extra mile to meet customer satisfaction and Excellent people customers skills will highly recommend for management expansion thanking you very much indeed.
Helpful (0)
|Replies (0)S
Silvanus
1 reviews | Active since Jan 2020
10 Aug 2024, 09:42
Excellent service fr...
Excellent service from Zak seedat and Jessica from pinetown renault for going extra mile to meet customer satisfaction and Excellent people customers skills will highly recommend for management expansion thanking you very much indeed.
0
Replies (0)AL
Andy L
1 reviews | Active since Jan 2020
18 Apr 2024, 17:08
Turn bad into exceptional
Dear Renault Pinetown Team, I wanted to take a moment to express my sincere appreciation for the outstanding service I recently received from your dealership. Initially, there was an error that led to a one-star rating. However, your team took immediate responsibility, acted promptly, and offered a heartfelt apology. What truly impressed me was that Renault Pinetown went above and beyond to rectify the situation. Not only did you address the issue, but you also provided exceptional service that deserves nothing less than a five-star rating. Your commitment to customer satisfaction is commendable, and I am grateful for the positive experience. Thank you for turning a challenging situation into a remarkable one. I will gladly recommend Renault Pinetown to others based on the exceptional service I received. Warm regards, Andy
Helpful (0)
|Replies (0)AL
Andy L
1 reviews | Active since Jan 2020
18 Apr 2024, 17:08
Turn bad into exceptional
Dear Renault Pinetown Team, I wanted to take a moment to express my sincere appreciation for the outstanding service I recently received from your dealership. Initially, there was an error that led to a one-star rating. However, your team took immediate responsibility, acted promptly, and offered a heartfelt apology. What truly impressed me was that Renault Pinetown went above and beyond to rectify the situation. Not only did you address the issue, but you also provided exceptional service that deserves nothing less than a five-star rating. Your commitment to customer satisfaction is commendable, and I am grateful for the positive experience. Thank you for turning a challenging situation into a remarkable one. I will gladly recommend Renault Pinetown to others based on the exceptional service I received. Warm regards, Andy
0
Replies (0)SB
Sureetha B
1 reviews | Active since Jan 2020
10 Apr 2024, 10:42
Renault Pinetown review
Hello, I bought my Kiger in March 2024. The customer service was excellent , especially that of Bronwyn Turnham who patiently walked me through all the aspects of purchasing my vehicle. I really enjoy driving my Kiger and I will definitely recommend Renault Pinetown.
Helpful (0)
|Replies (0)SB
Sureetha B
1 reviews | Active since Jan 2020
10 Apr 2024, 10:42
Renault Pinetown review
Hello, I bought my Kiger in March 2024. The customer service was excellent , especially that of Bronwyn Turnham who patiently walked me through all the aspects of purchasing my vehicle. I really enjoy driving my Kiger and I will definitely recommend Renault Pinetown.
0
Replies (0)SH
Sabelo H
1 reviews | Active since Jan 2020
4 Mar 2024, 07:41
Bad quality cars
I bought a kiger turbo cvt in January 2023. The car started to have air-conditioning problems before it even went dor first service this was 7 months from brand new purchase. I took the car to them they said there is nothing wrong with the car. The car continued to give problems remember I was driving with my windows open even if it is raining. I took it again in February 2024 and they are demanding payment for the car which was bought new and still under warranty
Helpful (0)
|Replies (0)SH
Sabelo H
1 reviews | Active since Jan 2020
4 Mar 2024, 07:41
Bad quality cars
I bought a kiger turbo cvt in January 2023. The car started to have air-conditioning problems before it even went dor first service this was 7 months from brand new purchase. I took the car to them they said there is nothing wrong with the car. The car continued to give problems remember I was driving with my windows open even if it is raining. I took it again in February 2024 and they are demanding payment for the car which was bought new and still under warranty
0
Replies (0)kP
AS
Ashveer S
1 reviews | Active since Jan 2020
29 Apr 2023, 23:03
Lack of service
My Renault has been sitting at Renault Pinetown for close to 2 months. My vehicle is used for work purposes and I desperately require a vehicle. I require at least a courtesy vehicle, which I was never offered. I was advised by Renault Pinetown that the parts to repair my vehicle will take at least 2 to 3 weeks. Why didn't they order the part during the 2 months whilst my vehicle was sitting in their workshop? Poor service
Helpful (0)
|Replies (0)AS
Ashveer S
1 reviews | Active since Jan 2020
29 Apr 2023, 23:03
Lack of service
My Renault has been sitting at Renault Pinetown for close to 2 months. My vehicle is used for work purposes and I desperately require a vehicle. I require at least a courtesy vehicle, which I was never offered. I was advised by Renault Pinetown that the parts to repair my vehicle will take at least 2 to 3 weeks. Why didn't they order the part during the 2 months whilst my vehicle was sitting in their workshop? Poor service
0
Replies (0)