RM
Renault motus Northcliff
Unclaimed Business
RM
Renault motus Northcliff
Unclaimed Business
0 Reviews (last 12 months)
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Ranked In Automotive
#44NPS Score
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#44
in Automotive
NPS Score
0
Recommended: Unlikely
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Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceFK
Frans K
1 reviews | Active since Jan 2020
28 Sept 2024, 19:49
POOR CUSTOMER SERVICE. Paper for the car.
Since I bought a used car on the 23rd of August 2024(from Lance) and it took me a week before I got the car.Since I have been waiting for the licence disk, spare key 🗝️ and papers for the car, till today I am still waiting for it. There is no updates, nothing. When you call they keep on promising you that tomorrow tomorrow. I am very disappointed ☹️ 😔 with the service I received.
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Frans K
1 reviews | Active since Jan 2020
28 Sept 2024, 19:49
POOR CUSTOMER SERVICE. Paper for the car.
Since I bought a used car on the 23rd of August 2024(from Lance) and it took me a week before I got the car.Since I have been waiting for the licence disk, spare key 🗝️ and papers for the car, till today I am still waiting for it. There is no updates, nothing. When you call they keep on promising you that tomorrow tomorrow. I am very disappointed ☹️ 😔 with the service I received.
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Alexis D
1 reviews | Active since Jan 2020
20 May 2024, 15:25
Poor client service
Recently bought a brand Renault Kiger from this dealership, and it’s just felt like since the day we paid, they’ve dropped their client service. My job is in client experience, and it’s a big deal to look after your client - from begging to end. I have been very frustrated, and disappointed in the service from this dealership.
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Alexis D
1 reviews | Active since Jan 2020
20 May 2024, 15:25
Poor client service
Recently bought a brand Renault Kiger from this dealership, and it’s just felt like since the day we paid, they’ve dropped their client service. My job is in client experience, and it’s a big deal to look after your client - from begging to end. I have been very frustrated, and disappointed in the service from this dealership.
0
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Lerato M
1 reviews | Active since Jan 2020
5 May 2024, 08:14
Not happy with the service I received
I saw the toyota 1.2 XS advertised. I sent an enquiry, they responded the following day and even test drove the car same day with Duncan. I gave them my documents for car application. We agreed with F and I specialist about my monthly instalment thought I got a good deal. I asked for a copy of a contract so I can go through it, before signing the deal. They never send it to me in actual fact, Brandon came to explain to me that I was given a wrong monthly instalment on the wrong car. According to their F and I my bank approved me with a prime rate+1.86%. When Brandon came with a quotation “claiming its a podium”,my bank increased interest rate to 13.75% how I don’t know. I picked it up that I was gonna be ********** alot of money only to find out they even included extras on the principle amount. They didn’t explain to me about those extras, I saw them on the quotation.I can’t buy a second hand car that is equivalent to a brand new car Asoze..Im happy and at peace that I didn’t fall for this ****. They can keep their car and I will keep my money..
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Lerato M
1 reviews | Active since Jan 2020
5 May 2024, 08:14
Not happy with the service I received
I saw the toyota 1.2 XS advertised. I sent an enquiry, they responded the following day and even test drove the car same day with Duncan. I gave them my documents for car application. We agreed with F and I specialist about my monthly instalment thought I got a good deal. I asked for a copy of a contract so I can go through it, before signing the deal. They never send it to me in actual fact, Brandon came to explain to me that I was given a wrong monthly instalment on the wrong car. According to their F and I my bank approved me with a prime rate+1.86%. When Brandon came with a quotation “claiming its a podium”,my bank increased interest rate to 13.75% how I don’t know. I picked it up that I was gonna be ********** alot of money only to find out they even included extras on the principle amount. They didn’t explain to me about those extras, I saw them on the quotation.I can’t buy a second hand car that is equivalent to a brand new car Asoze..Im happy and at peace that I didn’t fall for this ****. They can keep their car and I will keep my money..
0
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Lebogang M
1 reviews | Active since Jan 2020
22 Feb 2024, 19:00
The worst
My name is lebogang molefi I just recently bought a brand new renault kiger 2023 last year in October 2023 and on the 30 of January 2024 my car just did not want to start it just went off and I couldn't even lock the doors so I called the dealership where I bought my car at which is renault motus Northcliff and I spoke to the lady who i forgot her name but she was kind enough to assist with the getting me the road assistance to come to my place so they came and Jumpstart the car which they did and drove around my area just to see if the car was OK and so they told me that they think the problem was with the battery and just after some few minutes after they had left I tried starting the car again and it was off again so I called the road assistance guys again to come and tow the car to the nearest renault dealership which is princess Onderkers road my car was the from the 30 of January 2024 mind you I'm a first time buy i had no idea that I was supposed to be given a courtesy car so i went on with my life using a taxi, bolt to work and running my errands in the rain sometime with my 1yr 3 months old baby the lady from renault in princess called a day after they towed my car and confirm that the problem was with the battery and she called again a day after or so to tell me that they found another problem with the water bottle that it had changed its shape and the lid could not close properly so it also needs to be replaced so I called renault motus in northcliff where I bought my car and spoke to the guy by the name of Keith i think that his surname is Naidoo if I'm not mistaken and explained the matter to him this guy was so impatient with me instead what he said that there's a possibility that I might have left the car lights on mind you this car alerts me immediately when I switch it off if the lights are still on this guy was so unprofessional and I could feel in it in his voice that he was agitated by me and the reason I spoke to him it because the salesman who sold me the car Duncan Motha was ignoring my calls and whatsapp texts days went by up until it was almost the second week now with me not having my car i call to enquire about my car and the lady told me that they were still waiting for the battery that they ordered as well as the water bottle so here's my concern how can a brand new car have a problem with a battery and the lady also mentioned that apparently i was the 6th driver who they had experienced a problem with the water bottle in these cars but I'm not sure if it was the the same model or not to cut a long story short I eventually got hold of Duncan who claimed that he's been having a problem with his phone and that on Monday I should remind him to make a follow up and definitely by Monday he will have this issue resolved so I called him on Monday and he was grasping at straws and not giving me the answer that I needed until I spoke to Keith again who gave me attitude again and told me that it was not they're responsibility to give me a courtesy car and that it was the responsibility of the people from renault in Princess so I asked him to give me they're number which he did and I spoke to a lady which I don't recall her name and she told me that my car would be ready on Wednesday and that they're still waiting for the battery and I asked her about the water bottle and she said it was replaced and that definitely Wednesday my car would be OK Wednesday nobody calls me mind you this is now the 14 of February2024 Thursday in the afternoon I call again and now this time I spoke to a different lady who told me that the car was ready and I asked her again on purpose about the water bottle being replaced and she told me that no it was never replaced and that's when I got more suspicious I was called by some guy called Brandon they guy said that he was working there and that Duncan had told him about my problem and that he wanted to hear my side of the story and I told him about the battery story and he was surprised as to why it would take the people from renault princess so long to get a battery because apparently they have batteries at their warehouse so that made me more suspicious and not i had also called renault SA and spoke to some guy by the name of kabelo mamaila and related the story to him and when he called me back he told me that the water bottle story did not exist and that it was only the battery issue but when I spoke to Brandon the very same day he told me that they were going to sort the water bottle problem out so now that's when I lost all my faith in that car and I told them that since there's so many stories about the car I don't want it anymore and that they should rather give me another car same model because I'm now suspecting that there's more problems to that car than what they're telling me so i waited and waited to Brandon's call as well as kabelo from renault SA who never called me back so I called Brandon again on Saturday the 17th of Feb 2024 and his response was that he thought that the people from Princess had called me and I reinforced my statement to him again telling him that I don't want the car anymore it's either they give me a new one same model or I cancel the deal and Brandon told me straight that according to his experience I will not win the case should I decide to take legal actions because the battery falls under wear and tear and that they will not give me a new car based on that. I'm really so frustrated at the moment I'm having anxiety and sleepless nights because of this issue and now they called again on the 20th to tell me to come and get my car and I told the lady that I don't want that car since i don't trust anything that has to do with that car and she just told me that I should sort it out with Brandon and get back to her. I feel i was treated badly and unfairly these people have no customer care whatsoever, no work ethics and do not value their clients all they care about is making sales and I regret buying my car from this dealerships just because I'm a woman and a first time buyer I feel they took advantage of that and now it's month end the people who are financing my car, the insurance company and the tracker people are going to debit I really don't think that it's fair to be paying for something that I never used. Imagine I've been traveling using public transport with a child in the rain and during the night after work I get home very late i had the worst and horrible experience from renault northcliff and renault princess and imagine as a first time buyer I'm really traumatized if only I knew I'm really and honestly disappointed!!!! I'm actually livid this is not how you treat a paying customer!!
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Lebogang M
1 reviews | Active since Jan 2020
22 Feb 2024, 19:00
The worst
My name is lebogang molefi I just recently bought a brand new renault kiger 2023 last year in October 2023 and on the 30 of January 2024 my car just did not want to start it just went off and I couldn't even lock the doors so I called the dealership where I bought my car at which is renault motus Northcliff and I spoke to the lady who i forgot her name but she was kind enough to assist with the getting me the road assistance to come to my place so they came and Jumpstart the car which they did and drove around my area just to see if the car was OK and so they told me that they think the problem was with the battery and just after some few minutes after they had left I tried starting the car again and it was off again so I called the road assistance guys again to come and tow the car to the nearest renault dealership which is princess Onderkers road my car was the from the 30 of January 2024 mind you I'm a first time buy i had no idea that I was supposed to be given a courtesy car so i went on with my life using a taxi, bolt to work and running my errands in the rain sometime with my 1yr 3 months old baby the lady from renault in princess called a day after they towed my car and confirm that the problem was with the battery and she called again a day after or so to tell me that they found another problem with the water bottle that it had changed its shape and the lid could not close properly so it also needs to be replaced so I called renault motus in northcliff where I bought my car and spoke to the guy by the name of Keith i think that his surname is Naidoo if I'm not mistaken and explained the matter to him this guy was so impatient with me instead what he said that there's a possibility that I might have left the car lights on mind you this car alerts me immediately when I switch it off if the lights are still on this guy was so unprofessional and I could feel in it in his voice that he was agitated by me and the reason I spoke to him it because the salesman who sold me the car Duncan Motha was ignoring my calls and whatsapp texts days went by up until it was almost the second week now with me not having my car i call to enquire about my car and the lady told me that they were still waiting for the battery that they ordered as well as the water bottle so here's my concern how can a brand new car have a problem with a battery and the lady also mentioned that apparently i was the 6th driver who they had experienced a problem with the water bottle in these cars but I'm not sure if it was the the same model or not to cut a long story short I eventually got hold of Duncan who claimed that he's been having a problem with his phone and that on Monday I should remind him to make a follow up and definitely by Monday he will have this issue resolved so I called him on Monday and he was grasping at straws and not giving me the answer that I needed until I spoke to Keith again who gave me attitude again and told me that it was not they're responsibility to give me a courtesy car and that it was the responsibility of the people from renault in Princess so I asked him to give me they're number which he did and I spoke to a lady which I don't recall her name and she told me that my car would be ready on Wednesday and that they're still waiting for the battery and I asked her about the water bottle and she said it was replaced and that definitely Wednesday my car would be OK Wednesday nobody calls me mind you this is now the 14 of February2024 Thursday in the afternoon I call again and now this time I spoke to a different lady who told me that the car was ready and I asked her again on purpose about the water bottle being replaced and she told me that no it was never replaced and that's when I got more suspicious I was called by some guy called Brandon they guy said that he was working there and that Duncan had told him about my problem and that he wanted to hear my side of the story and I told him about the battery story and he was surprised as to why it would take the people from renault princess so long to get a battery because apparently they have batteries at their warehouse so that made me more suspicious and not i had also called renault SA and spoke to some guy by the name of kabelo mamaila and related the story to him and when he called me back he told me that the water bottle story did not exist and that it was only the battery issue but when I spoke to Brandon the very same day he told me that they were going to sort the water bottle problem out so now that's when I lost all my faith in that car and I told them that since there's so many stories about the car I don't want it anymore and that they should rather give me another car same model because I'm now suspecting that there's more problems to that car than what they're telling me so i waited and waited to Brandon's call as well as kabelo from renault SA who never called me back so I called Brandon again on Saturday the 17th of Feb 2024 and his response was that he thought that the people from Princess had called me and I reinforced my statement to him again telling him that I don't want the car anymore it's either they give me a new one same model or I cancel the deal and Brandon told me straight that according to his experience I will not win the case should I decide to take legal actions because the battery falls under wear and tear and that they will not give me a new car based on that. I'm really so frustrated at the moment I'm having anxiety and sleepless nights because of this issue and now they called again on the 20th to tell me to come and get my car and I told the lady that I don't want that car since i don't trust anything that has to do with that car and she just told me that I should sort it out with Brandon and get back to her. I feel i was treated badly and unfairly these people have no customer care whatsoever, no work ethics and do not value their clients all they care about is making sales and I regret buying my car from this dealerships just because I'm a woman and a first time buyer I feel they took advantage of that and now it's month end the people who are financing my car, the insurance company and the tracker people are going to debit I really don't think that it's fair to be paying for something that I never used. Imagine I've been traveling using public transport with a child in the rain and during the night after work I get home very late i had the worst and horrible experience from renault northcliff and renault princess and imagine as a first time buyer I'm really traumatized if only I knew I'm really and honestly disappointed!!!! I'm actually livid this is not how you treat a paying customer!!
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Anonymous
1 reviews | Active since Jan 2020
19 Feb 2024, 20:00
Despicable service from Renault Northcliff
I booked my car in for service at Renault Northcliff. I was promptly and very warmly assisted by Charmaine at the service department. Unfortunately Renault Northcliff was not a registered supplier/dealer with my service plan insurer. That is where the disaster began. They took more than 3 weeks to submit the necessary documents because they claim the accountant responsible was off sick. Instead of applying effecient management skills the manager at Renault Northcliff, Alexander Koen, was displaying poor workmanship by not offering an apology (at the very least) for the inconvenience caused and by trying to instill fear of withholding my vehicle until payment reflects in thier bank account. He carried on as if I was insured by an unreliable bogus insurance company. I have used Renault for service for more than 8 years and have never been met with such hostility. The inevitable happened, the supplier registration didn't happen yet Renault Northcliff felt it best to call me to book for a service even though they hadn't received clearance from my insurance. My car is at the dealership as we speak. I am sure Alexander Koen was more than happy about the outcomes. Sick communication, undermining behavior by Renault Northcliff. I will never take my car there ever again and I certainly don't recommend that anyone takes their car in for service at Renault Northcliff.
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Anonymous
1 reviews | Active since Jan 2020
19 Feb 2024, 20:00
Despicable service from Renault Northcliff
I booked my car in for service at Renault Northcliff. I was promptly and very warmly assisted by Charmaine at the service department. Unfortunately Renault Northcliff was not a registered supplier/dealer with my service plan insurer. That is where the disaster began. They took more than 3 weeks to submit the necessary documents because they claim the accountant responsible was off sick. Instead of applying effecient management skills the manager at Renault Northcliff, Alexander Koen, was displaying poor workmanship by not offering an apology (at the very least) for the inconvenience caused and by trying to instill fear of withholding my vehicle until payment reflects in thier bank account. He carried on as if I was insured by an unreliable bogus insurance company. I have used Renault for service for more than 8 years and have never been met with such hostility. The inevitable happened, the supplier registration didn't happen yet Renault Northcliff felt it best to call me to book for a service even though they hadn't received clearance from my insurance. My car is at the dealership as we speak. I am sure Alexander Koen was more than happy about the outcomes. Sick communication, undermining behavior by Renault Northcliff. I will never take my car there ever again and I certainly don't recommend that anyone takes their car in for service at Renault Northcliff.
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Marlize J
1 reviews | Active since Jan 2020
21 Oct 2023, 07:42
Purchase of Vehicle
Bought a vehicle from Motus Northcliff around 6 months ago. I want to Thank Keith for his prompt, friendly and professional assistance. Vehicle was delivered long distance and I was kept updated every step of the way. I ordered some accessories for my Kiger, and again Keith assisted with a smile. Highly recommend Renault Motus Northcliff. Extremely happy with my Car.
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Marlize J
1 reviews | Active since Jan 2020
21 Oct 2023, 07:42
Purchase of Vehicle
Bought a vehicle from Motus Northcliff around 6 months ago. I want to Thank Keith for his prompt, friendly and professional assistance. Vehicle was delivered long distance and I was kept updated every step of the way. I ordered some accessories for my Kiger, and again Keith assisted with a smile. Highly recommend Renault Motus Northcliff. Extremely happy with my Car.
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Dillen B
1 reviews | Active since Jan 2020
4 Sept 2023, 05:13
Renault Northcliff Send One car in for a Service Get the Wrong One BACK!
I decided to send in my car for a service with Renault on 2 September 2023. What a mistake this was. Firstly the checking in the car took ages with a very unhelpful service assistant who cannot speak proper English. Furthermore has a very basic understanding of how services work. Secondly I was told on email the car would be done at 12 am. At 11 I phoned stating that I have not heard anything just to be told that I was falsely informed and that they only close at 1 and that the service advisor is currently busy and cannot take my call. At 12:20 the service advisor phones and tells me that the car is in the wash bay and that I should come through for pick up. I arrived at Renault and as I walked in the shop I noticed my car was still in the workshop. So imagine my surprise when the service advisor handed me a kwids car keys. Despite me saying that the kwid outside is not my car the service advisor did not believe me! Eventually he grasped that they Royally *****ed up. He then went to the Mechanic and it turns out that they put the Wiper that they charged me for on the WRONG KWID. I had to wait 45 minutes at the shop for them to finish and correct their mistake and then they still charged me for a wiper. Furthermore on checkout I had to scan this and fill in that and get that number and do this to get a R80 discount. Absolute waste of time. In conclusion do not go to this renault. You may get a different car back!
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Dillen B
1 reviews | Active since Jan 2020
4 Sept 2023, 05:13
Renault Northcliff Send One car in for a Service Get the Wrong One BACK!
I decided to send in my car for a service with Renault on 2 September 2023. What a mistake this was. Firstly the checking in the car took ages with a very unhelpful service assistant who cannot speak proper English. Furthermore has a very basic understanding of how services work. Secondly I was told on email the car would be done at 12 am. At 11 I phoned stating that I have not heard anything just to be told that I was falsely informed and that they only close at 1 and that the service advisor is currently busy and cannot take my call. At 12:20 the service advisor phones and tells me that the car is in the wash bay and that I should come through for pick up. I arrived at Renault and as I walked in the shop I noticed my car was still in the workshop. So imagine my surprise when the service advisor handed me a kwids car keys. Despite me saying that the kwid outside is not my car the service advisor did not believe me! Eventually he grasped that they Royally *****ed up. He then went to the Mechanic and it turns out that they put the Wiper that they charged me for on the WRONG KWID. I had to wait 45 minutes at the shop for them to finish and correct their mistake and then they still charged me for a wiper. Furthermore on checkout I had to scan this and fill in that and get that number and do this to get a R80 discount. Absolute waste of time. In conclusion do not go to this renault. You may get a different car back!
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Samukelisiwe S
1 reviews | Active since Jan 2020
24 Nov 2022, 12:47
Outstanding service
Would like to thank Douglas Kekana for an amazing service, went in to service my car 18/11/2022 he was so professional, patient and explained everything since it was my first time using them. He kept updating me about everything I needed to know through a phone call while I was waiting by the mall. Would definitely recommend Renault Motus Northcliff 👏👏
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Samukelisiwe S
1 reviews | Active since Jan 2020
24 Nov 2022, 12:47
Outstanding service
Would like to thank Douglas Kekana for an amazing service, went in to service my car 18/11/2022 he was so professional, patient and explained everything since it was my first time using them. He kept updating me about everything I needed to know through a phone call while I was waiting by the mall. Would definitely recommend Renault Motus Northcliff 👏👏
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