RS
Renault South Africa Tokai
Unclaimed Business
RS
Renault South Africa Tokai
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
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Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Nathan M
1 reviews | Active since Jan 2020
5 Jan 2024, 12:00
Renault South Africa Terrible Service, all clients are *******
I bought a part for renault Triber for my wifes car, it is the switch to activate the driver side electric window, as it turns out this is a common problem, the pasrt is sold out , even the second hand parts are sold out of this switch. I purchased the switch on the 22/12/2023 t about 4pm i paid cash, i tested the switch on the premises and it did not solve the problem, so i returned the switch to the salesperson. he told me that due to ***** by staff in the past, they had changed their procedures and they do not allow refunds without the proper paperwork being completed. He promised to email me the paperwork, which he faied to do. I called the dealership on the 27/12/2023, they asked me to complete a form. On the 28/12/2023 i returned and met the spare parts manager, who informed me that the sales person should have refunded the money immediately , however i was asked to complete the paperwork which i did. I was promised within 3-5 days i should have my money returned to my account. I must indicate i paid in cash, but now it is several days since the 22/12/2023, it is 14 days since purchasing and returning the same switch, and i still dont have a refund. This is not the first time we have issues with service at this service point. My wife purchased her car at this dealership and we had nothing but problems right up to the last service. They are bad in communicating with clients, or following up with clients due to complaints, and worst of all they assume clients are theives due to their own internal theft, now their returnes policies goes against the consumer protection act.
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Nathan M
1 reviews | Active since Jan 2020
5 Jan 2024, 12:00
Renault South Africa Terrible Service, all clients are *******
I bought a part for renault Triber for my wifes car, it is the switch to activate the driver side electric window, as it turns out this is a common problem, the pasrt is sold out , even the second hand parts are sold out of this switch. I purchased the switch on the 22/12/2023 t about 4pm i paid cash, i tested the switch on the premises and it did not solve the problem, so i returned the switch to the salesperson. he told me that due to ***** by staff in the past, they had changed their procedures and they do not allow refunds without the proper paperwork being completed. He promised to email me the paperwork, which he faied to do. I called the dealership on the 27/12/2023, they asked me to complete a form. On the 28/12/2023 i returned and met the spare parts manager, who informed me that the sales person should have refunded the money immediately , however i was asked to complete the paperwork which i did. I was promised within 3-5 days i should have my money returned to my account. I must indicate i paid in cash, but now it is several days since the 22/12/2023, it is 14 days since purchasing and returning the same switch, and i still dont have a refund. This is not the first time we have issues with service at this service point. My wife purchased her car at this dealership and we had nothing but problems right up to the last service. They are bad in communicating with clients, or following up with clients due to complaints, and worst of all they assume clients are theives due to their own internal theft, now their returnes policies goes against the consumer protection act.
0
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Sergio S
1 reviews | Active since Jan 2020
11 Oct 2023, 21:02
Low Quality Service
Bought a Duster in 2021 and within the first month had issues with the engine. Within the last year had to put the car on a flatbed twice. Since the last incident, my car has been there for 3+ months and still battling to get it resolved. I’ve initiated all conversations as the Service Department fails to contact me on the status of my vehicle. An overall rating of 1.5 stars doesn’t justify the lack of customer service.
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Sergio S
1 reviews | Active since Jan 2020
11 Oct 2023, 21:02
Low Quality Service
Bought a Duster in 2021 and within the first month had issues with the engine. Within the last year had to put the car on a flatbed twice. Since the last incident, my car has been there for 3+ months and still battling to get it resolved. I’ve initiated all conversations as the Service Department fails to contact me on the status of my vehicle. An overall rating of 1.5 stars doesn’t justify the lack of customer service.
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Anonymous
1 reviews | Active since Jan 2020
30 Mar 2023, 08:38
Excellent service from Faye
We had a service done for a Renault Kiger today…. Faye was fantastic! She welcomed us nicely, kept us informed and completely exceeded our expectations. The team was quick, efficient and thorough. Thank you Faye and team for the excellent service.. will definitely recommend
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Anonymous
1 reviews | Active since Jan 2020
30 Mar 2023, 08:38
Excellent service from Faye
We had a service done for a Renault Kiger today…. Faye was fantastic! She welcomed us nicely, kept us informed and completely exceeded our expectations. The team was quick, efficient and thorough. Thank you Faye and team for the excellent service.. will definitely recommend
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Claudette K
1 reviews | Active since Jan 2020
20 Sept 2022, 15:05
Horrible Customer Service
Motus Renault in Tokai has not once or twice disappointed me with their service but a third time too. First when I booked my car in to have them check why my Kiger was losing power on hills, they told me I needed to book the car in for that, which I did only to get there the day and having been told their machine is broken. Why not tell me this before. Then I went back because my battery which is only 7 months old died on me when fetching my son. They told me they've ran the checks and battery is 100% only to find a month later once again the battery dies on me and both the Renault assist gents told me they had been out restarting Kigers with exactly the same error. Now , i want the battery changed for a new one or im taking this further. I never wanted to buy a Renault because of issues they have had over the year s and then I thought let me give them a try this time. Epic fail!
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Claudette K
1 reviews | Active since Jan 2020
20 Sept 2022, 15:05
Horrible Customer Service
Motus Renault in Tokai has not once or twice disappointed me with their service but a third time too. First when I booked my car in to have them check why my Kiger was losing power on hills, they told me I needed to book the car in for that, which I did only to get there the day and having been told their machine is broken. Why not tell me this before. Then I went back because my battery which is only 7 months old died on me when fetching my son. They told me they've ran the checks and battery is 100% only to find a month later once again the battery dies on me and both the Renault assist gents told me they had been out restarting Kigers with exactly the same error. Now , i want the battery changed for a new one or im taking this further. I never wanted to buy a Renault because of issues they have had over the year s and then I thought let me give them a try this time. Epic fail!
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Allon M
1 reviews | Active since Jan 2020
10 May 2022, 19:36
RENAULT South Africa
I bought a motor Plan with Renault with a "Roadside Assist" ! I called them on 19 May 2022 because I had my tire blow out on the M3 Highway! They sent a vehicle, which left because another tow truck came to intimidate them! I was just left stranded along the M3 Highway!! Every time I call them for something, there is always a reason why they can't help!!! I'm so damn sick and tired of them!! Don't EVER buy anything from RENAULT! Thieves and liars!!!
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Allon M
1 reviews | Active since Jan 2020
10 May 2022, 19:36
RENAULT South Africa
I bought a motor Plan with Renault with a "Roadside Assist" ! I called them on 19 May 2022 because I had my tire blow out on the M3 Highway! They sent a vehicle, which left because another tow truck came to intimidate them! I was just left stranded along the M3 Highway!! Every time I call them for something, there is always a reason why they can't help!!! I'm so damn sick and tired of them!! Don't EVER buy anything from RENAULT! Thieves and liars!!!
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chantal M
1 reviews | Active since Jan 2020
24 Feb 2022, 12:24
Renault South Africa( tokai)
<div>A very bad experience with my renault. Took it to them ror a problem with my starter in November. They then said they had to do a diagnostic scan. Which they and and I paid R1000 for it. According to them, the starter was the problem. I then struggled to get hold of the guy that assisted me (Shaun). Everytime I call they say his busy and they will get him to contact me. He never ever contacted me!. I called in January and said I would like to deal with the manager bit apparently the manager also wasn't available. It was said the managers wil contact me, which also never happened! In January, my husband applied online regarding sales... 123... someone calls immediately (shocking hey). I then explained to the manager (Roy), what my issue with renault is. He then arranged for me to take the car in and they will submit the claim. Renault then told ne it will be R9000 for the job. R6000 for the starter and R3000 for labor. And that my insurance is only covering R4000 so I basically had to then pay on R5000! Ridiculous! And apparently that price they gave was with discount! I told them I won't be able to and then fetched the car. I then took the car somewhere else(which is RMI approved), which they quoted R4100 (labour and starter included). We took the car in and upon them checking the car out. The guy said that it's not the starter it's some bolt that needs to be replaced (the starter was swinging/slipping). And for the replacement of the bolt the cost R2000 in total. And I did not even do a diagnostic scan at this place. The question I have for renault is... is your staff qualified enough? Because what was the R1000 for, for the diagnostic scan? But the actual problem wasn't even found? ! I hereby request a refund for the diagnostic scan that was conducted by renault. Regards,</div>
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chantal M
1 reviews | Active since Jan 2020
24 Feb 2022, 12:24
Renault South Africa( tokai)
<div>A very bad experience with my renault. Took it to them ror a problem with my starter in November. They then said they had to do a diagnostic scan. Which they and and I paid R1000 for it. According to them, the starter was the problem. I then struggled to get hold of the guy that assisted me (Shaun). Everytime I call they say his busy and they will get him to contact me. He never ever contacted me!. I called in January and said I would like to deal with the manager bit apparently the manager also wasn't available. It was said the managers wil contact me, which also never happened! In January, my husband applied online regarding sales... 123... someone calls immediately (shocking hey). I then explained to the manager (Roy), what my issue with renault is. He then arranged for me to take the car in and they will submit the claim. Renault then told ne it will be R9000 for the job. R6000 for the starter and R3000 for labor. And that my insurance is only covering R4000 so I basically had to then pay on R5000! Ridiculous! And apparently that price they gave was with discount! I told them I won't be able to and then fetched the car. I then took the car somewhere else(which is RMI approved), which they quoted R4100 (labour and starter included). We took the car in and upon them checking the car out. The guy said that it's not the starter it's some bolt that needs to be replaced (the starter was swinging/slipping). And for the replacement of the bolt the cost R2000 in total. And I did not even do a diagnostic scan at this place. The question I have for renault is... is your staff qualified enough? Because what was the R1000 for, for the diagnostic scan? But the actual problem wasn't even found? ! I hereby request a refund for the diagnostic scan that was conducted by renault. Regards,</div>
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Corne Maree-Butler
1 reviews | Active since Jan 2020
20 Jan 2022, 06:20
Renault Tokai South Africa
Renault Tokai South Africa After Sales Service SUCKS!!! Don't fall for the 1 year free insurance they offer through SmartSureTwenty20 to seal a deal. NO SUPPORT, NO COMMUNICATION, NO ACCOUNTABILITY!!!
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Corne Maree-Butler
1 reviews | Active since Jan 2020
20 Jan 2022, 06:20
Renault Tokai South Africa
Renault Tokai South Africa After Sales Service SUCKS!!! Don't fall for the 1 year free insurance they offer through SmartSureTwenty20 to seal a deal. NO SUPPORT, NO COMMUNICATION, NO ACCOUNTABILITY!!!
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mushfeekah P
1 reviews | Active since Jan 2020
12 Oct 2021, 14:54
PUTRID SERVICE FROM RENAULT TOKAI
Good day , My car has been making this sound for a while . the first time i took my car in to Renault Tokai was sometime last year , I was told that its a characteristic and that all Tribers has the sound. My car then went in for a service , yet again I mentioned the sound on the car , It was however not checked at the time. I took my car in on Thursday 7th of October by now I was furious with the answers I kept getting. My husband and I asked one of the mangers to drive the car to hear the sound . It was said that its an abnormal sound and they will take a look to see what is wrong. However the car will be staying overnight and they will contact us when its ready for collection the Friday . Friday Shaun called to say that they are unable to pinpoint the problem and they need to keep the car until Monday , however he will follow up the Saturday,. My husband advised him to look at the drive sharft. By then I asked him the process to receive a curtesy . His response was that after 6 days we will receive a car. Monday Shaun called to advise that the car needs wheel alignment to the cost of R450. I refused to pay for wheel alignment as that is not the cause that the car is driving or sounding the way it is . He called again to say that it was indeed the drive sharft that is broken and it must be replaced. He then called my husband to inform him that the part was ordered and it will take 6-7 days to deliver. He then advised that we can take the broken car and then return it for when the part arrives . However HOW DOES RENAULT EXPECT ME TO DRIVE WITH AN DEFFECTIVE CAR WITH AN DRIVE SHARFT PROBELM............ that was the last he called at 14:50 Monday 11 October. He was suppose to get back to me with after speaking with his manager to receive a curtesy car, as he advised her will speak to a manager..............????????Not sure if that happened . Today is the 6th Day and I didn't receive a call. . I've been paying for uber to school daily now . I have to Uber to get to the mall or shops . That , is all extra expense that I didn't intend to have . THEN IM STILL REQUIRED TO PAY MY MONTHLY PREMIUM TO A CAR THAT IS SITTING AT A WORKSHOP. THIS IS SUPPOSE TO BE A NEW CAR .... IM SO DISSAPOINTED FIRSTLY IN THE CAR AND THEN THE LEVEL OF SERVICE I HAVE RECIEVED ... I WONT RECOMMEND ANYONE TO DEAL WITH THIS BRAND EVER BECAUSE THIS SHOWS WHAT THEY THINK OF THEIR NEW CUSTOMERS..... I ONLY WISHED I NEVER PURCHASED THIS CAR TO BEGIN WITH...AS THE LEVEL OF SERVICE IS PUTRID.
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mushfeekah P
1 reviews | Active since Jan 2020
12 Oct 2021, 14:54
PUTRID SERVICE FROM RENAULT TOKAI
Good day , My car has been making this sound for a while . the first time i took my car in to Renault Tokai was sometime last year , I was told that its a characteristic and that all Tribers has the sound. My car then went in for a service , yet again I mentioned the sound on the car , It was however not checked at the time. I took my car in on Thursday 7th of October by now I was furious with the answers I kept getting. My husband and I asked one of the mangers to drive the car to hear the sound . It was said that its an abnormal sound and they will take a look to see what is wrong. However the car will be staying overnight and they will contact us when its ready for collection the Friday . Friday Shaun called to say that they are unable to pinpoint the problem and they need to keep the car until Monday , however he will follow up the Saturday,. My husband advised him to look at the drive sharft. By then I asked him the process to receive a curtesy . His response was that after 6 days we will receive a car. Monday Shaun called to advise that the car needs wheel alignment to the cost of R450. I refused to pay for wheel alignment as that is not the cause that the car is driving or sounding the way it is . He called again to say that it was indeed the drive sharft that is broken and it must be replaced. He then called my husband to inform him that the part was ordered and it will take 6-7 days to deliver. He then advised that we can take the broken car and then return it for when the part arrives . However HOW DOES RENAULT EXPECT ME TO DRIVE WITH AN DEFFECTIVE CAR WITH AN DRIVE SHARFT PROBELM............ that was the last he called at 14:50 Monday 11 October. He was suppose to get back to me with after speaking with his manager to receive a curtesy car, as he advised her will speak to a manager..............????????Not sure if that happened . Today is the 6th Day and I didn't receive a call. . I've been paying for uber to school daily now . I have to Uber to get to the mall or shops . That , is all extra expense that I didn't intend to have . THEN IM STILL REQUIRED TO PAY MY MONTHLY PREMIUM TO A CAR THAT IS SITTING AT A WORKSHOP. THIS IS SUPPOSE TO BE A NEW CAR .... IM SO DISSAPOINTED FIRSTLY IN THE CAR AND THEN THE LEVEL OF SERVICE I HAVE RECIEVED ... I WONT RECOMMEND ANYONE TO DEAL WITH THIS BRAND EVER BECAUSE THIS SHOWS WHAT THEY THINK OF THEIR NEW CUSTOMERS..... I ONLY WISHED I NEVER PURCHASED THIS CAR TO BEGIN WITH...AS THE LEVEL OF SERVICE IS PUTRID.
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