RZ
Renault Zambezi
Unclaimed Business
RZ
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Renault Zambezi
Renault Zambezi has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Renault Zambezi across 32 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSN
Sizwe N
1 reviews | Active since Jan 2020
2 Mar 2026, 10:18
BAD SERVICE AND ZERO COMMUNICATION SKILLS FROM RENAULT ZAMBEZI
I am very disconsolate and dejected about the Renault Zambezi service. My Renault Kiger Zen Life 2025 is just a year old and still under a 2-year warranty. It had an engine fault (12 January 2025), and it was taken to the nearest Renault dealership, which was the mediocre and feckless *********** Zambezi centre. It got stuck there from 12 January 2026 until today. I went there in person after two weeks, and they told me they are understaffed and they have a backlog. I mean, whose problem is that? They have a lot to learn from Renault Centurion in terms of communication and efficiency. Whenever I call them, they either do not pick up the calls or they say they are going to call me back, and they don't; it's one-way communication. From January to now, I have spent more than R5000 in the E-hailing transportation to get to work. I am really tired of chasing after these people. Renault will be phased out if they continue with their lackadaisical engines. How can you put such a small engine in a big structure like Kiger? BAD BAD BAD SERVICE YERR
Helpful (0)
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Sizwe N
1 reviews | Active since Jan 2020
2 Mar 2026, 10:18
BAD SERVICE AND ZERO COMMUNICATION SKILLS FROM RENAULT ZAMBEZI
I am very disconsolate and dejected about the Renault Zambezi service. My Renault Kiger Zen Life 2025 is just a year old and still under a 2-year warranty. It had an engine fault (12 January 2025), and it was taken to the nearest Renault dealership, which was the mediocre and feckless *********** Zambezi centre. It got stuck there from 12 January 2026 until today. I went there in person after two weeks, and they told me they are understaffed and they have a backlog. I mean, whose problem is that? They have a lot to learn from Renault Centurion in terms of communication and efficiency. Whenever I call them, they either do not pick up the calls or they say they are going to call me back, and they don't; it's one-way communication. From January to now, I have spent more than R5000 in the E-hailing transportation to get to work. I am really tired of chasing after these people. Renault will be phased out if they continue with their lackadaisical engines. How can you put such a small engine in a big structure like Kiger? BAD BAD BAD SERVICE YERR
0
Replies (0)GM
Gugulami M
1 reviews | Active since Jan 2020
23 Feb 2026, 11:02
unresolved window mechanism issue on my vehicle. I have been following up on this matter since August last year 2025. I have personally travelled more than twice from Mpumalanga to Pretoria, only to leave disappointed each time due to parts not being ava
HAVE TO WAIT 6MONTHS AND THEN BEG FOR A GOOD SERVICE
Helpful (0)
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Gugulami M
1 reviews | Active since Jan 2020
23 Feb 2026, 11:02
unresolved window mechanism issue on my vehicle. I have been following up on this matter since August last year 2025. I have personally travelled more than twice from Mpumalanga to Pretoria, only to leave disappointed each time due to parts not being ava
HAVE TO WAIT 6MONTHS AND THEN BEG FOR A GOOD SERVICE
0
Replies (0)TH
Tania H
1 reviews | Active since Jan 2020
12 May 2025, 14:28
BAD & *********** SERVICE / CUSTOMER CARE - ESCALATED TO HEAD OFFICE
Good day Kindly note, that I am writing this customer complaints letter for bad customer service and poor experience with your service at the Modus Group - Montana. I have been struggling to get a hold of your customer care, as the number on the website is incorrectly listed as 0860 876 7000. My vehicle was booked in last week Monday, 5 May at Modus Group, Zambesi. Since Tuesday, I have been speaking to my service advisor, which does not have any definite arrangements/feedback from Renault up until today. In the meantime, I am stranded without a vehicle. Being a single mom with 2x teenage boys, I am not able to afford Uber everyday to my workplace & back. I am escalating these issues again, to HELO PETER.COM, as well as the MOTOR INDUSTRY OMBUDSMAN. Your urgent feedback is greatly appreciated. Greetings, Tania Heymans 0825986097
Helpful (0)
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Tania H
1 reviews | Active since Jan 2020
12 May 2025, 14:28
BAD & *********** SERVICE / CUSTOMER CARE - ESCALATED TO HEAD OFFICE
Good day Kindly note, that I am writing this customer complaints letter for bad customer service and poor experience with your service at the Modus Group - Montana. I have been struggling to get a hold of your customer care, as the number on the website is incorrectly listed as 0860 876 7000. My vehicle was booked in last week Monday, 5 May at Modus Group, Zambesi. Since Tuesday, I have been speaking to my service advisor, which does not have any definite arrangements/feedback from Renault up until today. In the meantime, I am stranded without a vehicle. Being a single mom with 2x teenage boys, I am not able to afford Uber everyday to my workplace & back. I am escalating these issues again, to HELO PETER.COM, as well as the MOTOR INDUSTRY OMBUDSMAN. Your urgent feedback is greatly appreciated. Greetings, Tania Heymans 0825986097
0
Replies (0)RM
Rapulana M
1 reviews | Active since Jan 2020
13 Feb 2025, 05:46
Very useless
I am really not happy with the service from Renault Zambezi, i took my car for service last year and told them there's an oil leak, they promised to attend to it. When i fetched the car it was still leaking. I was accused of being involved in an accident hence the car was leaking. I kept nagging for them to fix it but every time I leave the workshop the car is leaking. Yesterday i took my car for service, boom thr leak is worse. I have never been happy ever since i bought the car there
Helpful (0)
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Rapulana M
1 reviews | Active since Jan 2020
13 Feb 2025, 05:46
Very useless
I am really not happy with the service from Renault Zambezi, i took my car for service last year and told them there's an oil leak, they promised to attend to it. When i fetched the car it was still leaking. I was accused of being involved in an accident hence the car was leaking. I kept nagging for them to fix it but every time I leave the workshop the car is leaking. Yesterday i took my car for service, boom thr leak is worse. I have never been happy ever since i bought the car there
0
Replies (0)sS
sekie S
1 reviews | Active since Jan 2020
9 Jan 2025, 11:20
Renault's useless motor warranty and poor customer service
I used to service my renault Kwid at Zambezi center until it was out of motor plan and i took it to another approved service centre. Recently my radio and screen are not working and i went to them in December 2024 to enquire if my warranty will cover it and then they said i am still within the cover ranger of 150 000 KM / 5 years so i booked in the car. On the day that i was supposed to bring the car i had an emergency in the morning and i asked my husband to take in the car but it was unfortunately late after the cut off time so they refused to assist and the lady that was just not interested in listen. January 2025 i booked in the car again and they warranty cannot cover and when i asked for the reasons they change from one reason to another: 1. The car was not serviced at their branch after motor plan and they want prove of invoices of where i service it - i told them that but i provided service book 2. Warranty rejected the claim - i phoned customer service and there was no claim submitted by the dealer. 3. The warranty does not cover radio after 100 000 km - they never mentioned this before when i enquired and book in the car. They explained circumstances whereby warranty will not cover but never mention the 100 000 km which is something they should have started with if indeed the truth. In summary they are coming up with excuse after the other not to assist. What is warranty for??? They must just say their cars comes without warranty.
Helpful (0)
|Replies (0)sS
sekie S
1 reviews | Active since Jan 2020
9 Jan 2025, 11:20
Renault's useless motor warranty and poor customer service
I used to service my renault Kwid at Zambezi center until it was out of motor plan and i took it to another approved service centre. Recently my radio and screen are not working and i went to them in December 2024 to enquire if my warranty will cover it and then they said i am still within the cover ranger of 150 000 KM / 5 years so i booked in the car. On the day that i was supposed to bring the car i had an emergency in the morning and i asked my husband to take in the car but it was unfortunately late after the cut off time so they refused to assist and the lady that was just not interested in listen. January 2025 i booked in the car again and they warranty cannot cover and when i asked for the reasons they change from one reason to another: 1. The car was not serviced at their branch after motor plan and they want prove of invoices of where i service it - i told them that but i provided service book 2. Warranty rejected the claim - i phoned customer service and there was no claim submitted by the dealer. 3. The warranty does not cover radio after 100 000 km - they never mentioned this before when i enquired and book in the car. They explained circumstances whereby warranty will not cover but never mention the 100 000 km which is something they should have started with if indeed the truth. In summary they are coming up with excuse after the other not to assist. What is warranty for??? They must just say their cars comes without warranty.
0
Replies (0)WM
Wilheminah M
1 reviews | Active since Jan 2020
6 Jan 2025, 06:51
Unhappy client
I took my car in for service on the 25/09/24,after 2 months the car was showing service light I called to ask about this service light I was told the light was not programed, shortly there was another light coming on, I refer to the manual book to see what is that light for, it says I must take the car to the nearest dealership, I went back to Zambezi Renault they told me that the needs to be diagnosed to see what could be the issue.. Which problem in 2 months that the couldn't pick it up during the service,, now I must pay R1035 diagnostic fee,, I'm very unhappy
Helpful (0)
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Wilheminah M
1 reviews | Active since Jan 2020
6 Jan 2025, 06:51
Unhappy client
I took my car in for service on the 25/09/24,after 2 months the car was showing service light I called to ask about this service light I was told the light was not programed, shortly there was another light coming on, I refer to the manual book to see what is that light for, it says I must take the car to the nearest dealership, I went back to Zambezi Renault they told me that the needs to be diagnosed to see what could be the issue.. Which problem in 2 months that the couldn't pick it up during the service,, now I must pay R1035 diagnostic fee,, I'm very unhappy
0
Replies (0)KR
Kedibone R
1 reviews | Active since Jan 2020
12 Dec 2024, 14:38
Headlights not working
I have a bad service from the person who was assigned as my service advisor by the name of Elias . My Car was towed to the dealer on 23.11.2024 after it failed to start when trying to change headlights bulbs. It was on a saturday . Elias only called me on 26.11.2024 to ask what is wrong with the car and I then explain that the car failed to start when trying to change headlights bulbs- it was 2 issues ( Non starter and headlights not working). He said he need a go-ahead from for the technicians to start with the work but I will be liable to pay over R3000.00 . I said it is fine because I was desperate for the car to be fixed and mind you the car is still under warranty. On the 28.11.2024 (Thursday) Elias called again to confirm that the car is fine I can come and fetch it and amount I must pay is R3105.00. I confirm to go the next day which was the 29th november 2024 . When I arrive it was after 17h00 , Elias gave me an invoice to go and pay . I went to the cashier to pay and gave him the receipt , he then handed me the car key and went out with me to the car. The car was starting which I was happy with . I ask Elias to switch on the headlight and it was still not working . He then said it is after hours I must bring back the car . I went again on 02.12.2024 I was not okay at all he didn't even show sympathy or that he is willing to assist , he was not helpful at all , he then said the car must be booked, they gave booking for 04.12.2024 . I took the car back I request to have a new service advisor . The new service advisor said she will call during the day , she did call and told me that the problem with headlights is a switch and is not available in store . They will order one for me and will contact me once it is available . I was not given any turnaround time. I called again on 11.12.2024 and same story that I will be contacted. Now I am sitting with a car that I cant even use because when I come back from work is already late and headlights are not working . This is costing me a lot of money using public transport and paying for the car instalment that is still under warranty and not receiving any joy from dealership. On the 17th december I have to travel to Limpopo to visit my mom and this does not seem to be possible. I did ask Elias about courtesy car the 1st time the car was there and he said I can not qualify for one. I just need assistance for the headlights to be fixed so that I can go on with my life and have peaceful sleep
Helpful (0)
|Replies (0)KR
Kedibone R
1 reviews | Active since Jan 2020
12 Dec 2024, 14:38
Headlights not working
I have a bad service from the person who was assigned as my service advisor by the name of Elias . My Car was towed to the dealer on 23.11.2024 after it failed to start when trying to change headlights bulbs. It was on a saturday . Elias only called me on 26.11.2024 to ask what is wrong with the car and I then explain that the car failed to start when trying to change headlights bulbs- it was 2 issues ( Non starter and headlights not working). He said he need a go-ahead from for the technicians to start with the work but I will be liable to pay over R3000.00 . I said it is fine because I was desperate for the car to be fixed and mind you the car is still under warranty. On the 28.11.2024 (Thursday) Elias called again to confirm that the car is fine I can come and fetch it and amount I must pay is R3105.00. I confirm to go the next day which was the 29th november 2024 . When I arrive it was after 17h00 , Elias gave me an invoice to go and pay . I went to the cashier to pay and gave him the receipt , he then handed me the car key and went out with me to the car. The car was starting which I was happy with . I ask Elias to switch on the headlight and it was still not working . He then said it is after hours I must bring back the car . I went again on 02.12.2024 I was not okay at all he didn't even show sympathy or that he is willing to assist , he was not helpful at all , he then said the car must be booked, they gave booking for 04.12.2024 . I took the car back I request to have a new service advisor . The new service advisor said she will call during the day , she did call and told me that the problem with headlights is a switch and is not available in store . They will order one for me and will contact me once it is available . I was not given any turnaround time. I called again on 11.12.2024 and same story that I will be contacted. Now I am sitting with a car that I cant even use because when I come back from work is already late and headlights are not working . This is costing me a lot of money using public transport and paying for the car instalment that is still under warranty and not receiving any joy from dealership. On the 17th december I have to travel to Limpopo to visit my mom and this does not seem to be possible. I did ask Elias about courtesy car the 1st time the car was there and he said I can not qualify for one. I just need assistance for the headlights to be fixed so that I can go on with my life and have peaceful sleep
0
Replies (0)TH
Tania H
1 reviews | Active since Jan 2020
28 Oct 2024, 10:59
Bad service - Renault Zambezi
After weeks of calling back & forth - since 19/08/2024 - no feedback on the status of my vehicle No feedback from DP - He is never available for a call / feedback Vehicle went in for gearbox repairs
Helpful (0)
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Tania H
1 reviews | Active since Jan 2020
28 Oct 2024, 10:59
Bad service - Renault Zambezi
After weeks of calling back & forth - since 19/08/2024 - no feedback on the status of my vehicle No feedback from DP - He is never available for a call / feedback Vehicle went in for gearbox repairs
0
Replies (0)