I would not recommend Renew-It Rivonia to anyone.

took my car to Renew-It Rivonia for repairs on the 17th of December 2025. Before 22 January, I received a call from a lady (with a Sotho name) who informed me that she had been assigned my vehicle.

On 12 January, she called and told me that the delay was due to the windscreen, which had developed a chip while they were disassembling the vehicle. She said they had submitted a query to my insurance. I questioned why my insurance should cover the damage, since the windscreen was chipped while the vehicle was in their premises. She said she would escalate the matter.

Later, I received a call from a different person who introduced himself as Sibusiso and said he was now responsible for my vehicle because the previous consultant had “bailed out.” I asked him about the windscreen issue, and he advised that the insurance would handle it and that I should relax.

Days passed without any feedback. I eventually called for an update and was told they were waiting for the insurance. I then contacted my insurance company directly, and they confirmed they had no knowledge of any windscreen issue.

On 22 January, I received a notification stating: “Your vehicle is currently in the painting stage…”. This was positive news, as I was waiting for my vehicle. However, when I followed up with my insurance again regarding the windscreen, they forwarded me an email from veronique.g@renew-it.co.za stating: “When the client collected, there were new cracks resulting from the existing chip on the windscreen. This can be due to the high temperatures in the spray booth; however, this is not covered by the branch due to the pre-existing chip on the windscreen.”

This explanation was never properly investigated or communicated to me transparently. There are call records from both the initial consultant and Sibusiso indicating that they were aware of the windscreen issue before I was informed that the vehicle had moved to the second stage of the four-stage repair process, which is the painting department..

In addition to the windscreen issue, when I collected my vehicle, I discovered that:

- My wheel spanner was missing. - My panic button, which is attached to my car key, was broken. - My steering wheel adjuster is still broken. - A sound coming from the front right wheel which i was informed it was not part of the initial claim

Based on my experience, I would not recommend Renew-It Rivonia to anyone.