RU
Renew-it Umhlanga
Verified Business
RU
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
Avg Reply
31h 6m
NPS Score
100
Recommended: Very Likely
Review Distribution
4|4 Reviews
Jun '25 - May '26
5(75%)
4(0%)
3(0%)
2(0%)
1(25%)
5(75%)
4(0%)
3(0%)
2(0%)
1(25%)
Frequently Asked Questions About Renew-it Umhlanga
Renew-it Umhlanga has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Renew-it Umhlanga across 164 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceS
LL
Leslie L
1 reviews | Active since Jan 2020
10 Dec 2025, 15:45
Dishonest and Unqualified
🚨 PUBLIC WARNING: My Experience With Renew-It Panel Beaters My 2024 VW Tiguan was sent to Renew-It in Nov 2024. I was promised it back by Dec 2024… then Jan 2025… and still nothing. Without my consent, they misrepresented me by signing documents on my behalf, invoiced my insurer, and were paid R320,000 in January 2025 — even though I hadn’t even seen the car. I tried to collect it on 12 Feb, 24 Apr, and 24 Jul. Each time it was incomplete. I finally got the car on 29 Sept 2025 — 10 months later — and the work was so bad that 3 other panel shops told me it’s uneconomical to fix. My car has now been declared a write-off and has been garaged since I collected whilst assistance was sought to remedy the poor repair. I’m sharing this so no one else goes through this. Consumers deserve transparency, proper workmanship, and honesty in the repair process. I will also ensure that this kind of behavior is brought to book with the maximum penalties imposed.
Helpful (0)
|Replies (0)LL
Leslie L
1 reviews | Active since Jan 2020
10 Dec 2025, 15:45
Dishonest and Unqualified
🚨 PUBLIC WARNING: My Experience With Renew-It Panel Beaters My 2024 VW Tiguan was sent to Renew-It in Nov 2024. I was promised it back by Dec 2024… then Jan 2025… and still nothing. Without my consent, they misrepresented me by signing documents on my behalf, invoiced my insurer, and were paid R320,000 in January 2025 — even though I hadn’t even seen the car. I tried to collect it on 12 Feb, 24 Apr, and 24 Jul. Each time it was incomplete. I finally got the car on 29 Sept 2025 — 10 months later — and the work was so bad that 3 other panel shops told me it’s uneconomical to fix. My car has now been declared a write-off and has been garaged since I collected whilst assistance was sought to remedy the poor repair. I’m sharing this so no one else goes through this. Consumers deserve transparency, proper workmanship, and honesty in the repair process. I will also ensure that this kind of behavior is brought to book with the maximum penalties imposed.
0
Replies (0)JN
Johannes N
1 reviews | Active since Jan 2020
9 Oct 2025, 15:12
Good Service
Must congratulate staff at Renew-it Umhlanga from obtaining quote and booking in vehicle and repairs Was kept up to date with progress of repair , drop off at home and collect Repair quality very good
Helpful (0)
|Replies (0)JN
Johannes N
1 reviews | Active since Jan 2020
9 Oct 2025, 15:12
Good Service
Must congratulate staff at Renew-it Umhlanga from obtaining quote and booking in vehicle and repairs Was kept up to date with progress of repair , drop off at home and collect Repair quality very good
0
Replies (0)MR
Moira R
1 reviews | Active since Jan 2020
11 Jul 2025, 06:46
Audi A3 at Re-New it uMhlanga
Great experience. My car was attended to with care informing me every step of the way. Thank you The staff and the workmanship are all top class. I would not hesitate to return there if need be, in the future. Highly recommended.
Helpful (0)
|Replies (0)MR
Moira R
1 reviews | Active since Jan 2020
11 Jul 2025, 06:46
Audi A3 at Re-New it uMhlanga
Great experience. My car was attended to with care informing me every step of the way. Thank you The staff and the workmanship are all top class. I would not hesitate to return there if need be, in the future. Highly recommended.
0
Replies (0)RK
Ryan K
1 reviews | Active since Jan 2020
20 Jan 2025, 14:32
Terrible ethics and workmanship
Someone in their organization swapped engine parts in my car not related to the repair. Workmanship not very good either. Car came back with new faults that were not there when it went in. No quality control.
Helpful (0)
|Replies (0)RK
Ryan K
1 reviews | Active since Jan 2020
20 Jan 2025, 14:32
Terrible ethics and workmanship
Someone in their organization swapped engine parts in my car not related to the repair. Workmanship not very good either. Car came back with new faults that were not there when it went in. No quality control.
0
Replies (0)MH
Maureen H
1 reviews | Active since Jan 2020
22 Jul 2024, 12:20
The admin staff are excellent
The admin staff are excellent. They work hard - and long hours. Received updates in early evenings. They are pleasant and polite. The place is kept spotless. All were professional and polite. The drivers transporting me to and from home were efficient, charming and polite. My car was returned beautifully finished, washed and polished - except for one scratch - which they said they hadn’t quoted me for. I found this very odd Was given a small bottle of paint for future needs. Disappointingly it took over 21/2 weeks for both quotation and repair. My thanks
Helpful (0)
|Replies (0)MH
Maureen H
1 reviews | Active since Jan 2020
22 Jul 2024, 12:20
The admin staff are excellent
The admin staff are excellent. They work hard - and long hours. Received updates in early evenings. They are pleasant and polite. The place is kept spotless. All were professional and polite. The drivers transporting me to and from home were efficient, charming and polite. My car was returned beautifully finished, washed and polished - except for one scratch - which they said they hadn’t quoted me for. I found this very odd Was given a small bottle of paint for future needs. Disappointingly it took over 21/2 weeks for both quotation and repair. My thanks
0
Replies (0)PM
Pravesh M
1 reviews | Active since Jan 2020
8 Jul 2024, 06:55
Exceptional Service
I recently had my Audi Q5 sent to Renew-It in Umhlanga Ridge for some bodywork, including hail damage repairs after the recent torrential storm in KZN. I am extremely impressed with the service I received, especially considering the industry’s often poor communication standards. Renew-It has been in operation since 2001 and is the largest independent group of qualified auto body specialists in the Southern Hemisphere. They are renowned for their class-leading facilities, state-of-the-art repair, panel beating and paint equipment, manufacturer-trained artisans, approvals from major manufacturers, and inclusion on all insurer panels. They offer dealership-style auto body repair centers that are conveniently located, welcoming, and equipped with industry-leading workshops. I would like to give the Umhlanga branch 5 stars, driven by the outstanding service from two brand ambassadors, Kathy Pillay (Service Manager) and Tamara Bilham. It was refreshing to experience top-tier service in an industry where communication is often lacking. Kathy kept our office updated at all times during the repair process. There was also a reassessment of the claim required for additional work, and throughout this process, my office was not hassled. I fetched my car on Friday, July 5, 2024, and the workmanship was impeccable – my vehicle was restored to its original condition. Thank you, Team Renew-It. Job well done!
Helpful (0)
|Replies (0)PM
Pravesh M
1 reviews | Active since Jan 2020
8 Jul 2024, 06:55
Exceptional Service
I recently had my Audi Q5 sent to Renew-It in Umhlanga Ridge for some bodywork, including hail damage repairs after the recent torrential storm in KZN. I am extremely impressed with the service I received, especially considering the industry’s often poor communication standards. Renew-It has been in operation since 2001 and is the largest independent group of qualified auto body specialists in the Southern Hemisphere. They are renowned for their class-leading facilities, state-of-the-art repair, panel beating and paint equipment, manufacturer-trained artisans, approvals from major manufacturers, and inclusion on all insurer panels. They offer dealership-style auto body repair centers that are conveniently located, welcoming, and equipped with industry-leading workshops. I would like to give the Umhlanga branch 5 stars, driven by the outstanding service from two brand ambassadors, Kathy Pillay (Service Manager) and Tamara Bilham. It was refreshing to experience top-tier service in an industry where communication is often lacking. Kathy kept our office updated at all times during the repair process. There was also a reassessment of the claim required for additional work, and throughout this process, my office was not hassled. I fetched my car on Friday, July 5, 2024, and the workmanship was impeccable – my vehicle was restored to its original condition. Thank you, Team Renew-It. Job well done!
0
Replies (0)KP