Reno-Con Home Projects - Terrible Experience

Terrible Experience

We regret to say that our experience with Les and S Construction was extremely disappointing and unprofessional. We contracted them for multiple projects at our home, and in every instance, the workmanship was of poor quality, supervision was lacking, and communication after payment was virtually non-existent.

1. Room and Bathroom Construction: They built a room and bathroom for us, but the walls were noticeably skew. Within just six months, severe cracks appeared in the walls and rhinoboard, and the grouting between the tiles started falling out. There was no quality control, and neither Les nor Shannon supervised the work. Their workers came and went as they pleased—some days working an hour or not showing up at all. After payment, our messages and calls were ignored. The team used poor quality materials, left visible damage to our property which was never fixed, and the overall finish was substandard.

2. Fireplace Installation: They installed a fireplace but failed to seal the roof. When it rained, water leaked through the roof, causing damage to both the roof and interior of the house. Despite informing them of the issue, they refused to come and assess or repair the damage.

3. Swimming Pool Tile Sealing: Les and S were also asked to seal tiles around our swimming pool. Within a month, the sealant started peeling. Shannon blamed the product rather than the application. The team returned, failed to move pots to seal the full area, and only touched up patches—breaking two tiles in the process, which they left unrepaired. The sealant peeled again within a week, and since then, all communication from Les and Shannon has ceased. Despite multiple attempts via phone, email, WhatsApp, and Facebook, we received no response.

In summary, our experience was characterized by poor workmanship, lack of accountability, and terrible customer service. We strongly advise others to be cautious when considering Les and S Construction, as we lost significant money and have been left with ongoing repairs.