R
Retailability
Unclaimed Business
R
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1|3 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceXM
Xolani M
1 reviews | Active since Jan 2020
12 Mar 2026, 07:27
Sh***ty Service
On 13 February 2026, I ordered my favourite oud cologne, the 200ml Hugo Boss Parfum that was on sale (R2480.00) on the Edgars Website (Order number: 30010362414) and made a partial payment via PayJustNow (Reference:9av88BGMdG) – See the attached Edgars/Retailality Invoice and the PayJustNow Proof of Payment. The perfume was collected via Pargo at Clicks V&A Waterfront in Cape Town on 18 Feb 2026. When I unboxed the perfume on 20 Feb 2026, I noticed the bottle was different from the one I am used to as advertised on the website, but I just thought it has eveloved. I was so dissapointed when I open the cologne and sprayed it. The scent was weak like it was diluted and did not even last. I tested it until 24 Feb when I decided to return it to the nearest Edgars Store as I was really dissapointed, bearing in mind that it costed R2480.00. I took it to Edgars Canal Walk Mall in Century City, Cape Town. The official working in the perfume section assisted me but comparing the scent of the “****”perfume to a similar perfume at the store. They confirmed the obviously different and week smell compared to the original one. They even laughed at me for buying online and adviced me to never buy online as many customers usually complain. They called the brach Manager who was rude, to advice me on the procedure to follow to request a refund. She adviced me to request online and return the perfume to the store only after receiving the confirmation to my request which I did on the same day. On the next day, 25 February, I received an email confirmation with the invoice attached to be handed to the branch manager for a quality assessment which should take a couple of days. The manager was so rude and discourageous, she insisted that she’s not promising a positive feedback as she does not see anything wrong with the perfume. I asked her to do the same by spaying the original and the **** one just to do the obvious comparison in the scent, but she refused and said she’s not a perfume specialist. (See attached email trail) As I awaited the feedback, I tried following up to get an update but my calls were not answered and I sent several emails until I finally received a phonecall from the Canal Walk branch manager on 2 March notifying me that as expected the request for refund was declined by the area manager as there was nothing wrong with perfume. I was dissappointed and frustrated, I requested a written response with the quality test results, which I had to make several phonecalls first and send emails which were ignored before I could obtain the response. On 5 March, I finally received the long awaited feedback from the Area Manager, Sakina Daya via Stephanie Gounden (Online Queries -webqueries@retailability.co.za) which was just an email stating that the tests were done, there’s nothing wrong with the perfume ( As I’d expected from the attitude of the branch manager). See the email quoted below: “Good day All, I hope you well, I was in store yesterday and I had smelt the returned fragrance and there was nothing wrong with the scent HOWEVER I had taken it one step further and had asked Veronique from HO to run a batch check on the manufacturing date of the fragrance in question. Veronique has advised that the fragrance was manufactured the back end of 2025 and as a result there is nothing wrong with the fragrance and we cannot issue a credit. As per our returns policy.. The efficacy and scent of each fragrance is influenced by many factors. It is often unique to each customer and can be affected by many things, including your diet or the PH balance of your skin. Based on this – we cannot guarantee the product performs the same across each individual. Regards Sakina Daya”
Helpful (0)
|Replies (0)XM
Xolani M
1 reviews | Active since Jan 2020
12 Mar 2026, 07:27
Sh***ty Service
On 13 February 2026, I ordered my favourite oud cologne, the 200ml Hugo Boss Parfum that was on sale (R2480.00) on the Edgars Website (Order number: 30010362414) and made a partial payment via PayJustNow (Reference:9av88BGMdG) – See the attached Edgars/Retailality Invoice and the PayJustNow Proof of Payment. The perfume was collected via Pargo at Clicks V&A Waterfront in Cape Town on 18 Feb 2026. When I unboxed the perfume on 20 Feb 2026, I noticed the bottle was different from the one I am used to as advertised on the website, but I just thought it has eveloved. I was so dissapointed when I open the cologne and sprayed it. The scent was weak like it was diluted and did not even last. I tested it until 24 Feb when I decided to return it to the nearest Edgars Store as I was really dissapointed, bearing in mind that it costed R2480.00. I took it to Edgars Canal Walk Mall in Century City, Cape Town. The official working in the perfume section assisted me but comparing the scent of the “****”perfume to a similar perfume at the store. They confirmed the obviously different and week smell compared to the original one. They even laughed at me for buying online and adviced me to never buy online as many customers usually complain. They called the brach Manager who was rude, to advice me on the procedure to follow to request a refund. She adviced me to request online and return the perfume to the store only after receiving the confirmation to my request which I did on the same day. On the next day, 25 February, I received an email confirmation with the invoice attached to be handed to the branch manager for a quality assessment which should take a couple of days. The manager was so rude and discourageous, she insisted that she’s not promising a positive feedback as she does not see anything wrong with the perfume. I asked her to do the same by spaying the original and the **** one just to do the obvious comparison in the scent, but she refused and said she’s not a perfume specialist. (See attached email trail) As I awaited the feedback, I tried following up to get an update but my calls were not answered and I sent several emails until I finally received a phonecall from the Canal Walk branch manager on 2 March notifying me that as expected the request for refund was declined by the area manager as there was nothing wrong with perfume. I was dissappointed and frustrated, I requested a written response with the quality test results, which I had to make several phonecalls first and send emails which were ignored before I could obtain the response. On 5 March, I finally received the long awaited feedback from the Area Manager, Sakina Daya via Stephanie Gounden (Online Queries -webqueries@retailability.co.za) which was just an email stating that the tests were done, there’s nothing wrong with the perfume ( As I’d expected from the attitude of the branch manager). See the email quoted below: “Good day All, I hope you well, I was in store yesterday and I had smelt the returned fragrance and there was nothing wrong with the scent HOWEVER I had taken it one step further and had asked Veronique from HO to run a batch check on the manufacturing date of the fragrance in question. Veronique has advised that the fragrance was manufactured the back end of 2025 and as a result there is nothing wrong with the fragrance and we cannot issue a credit. As per our returns policy.. The efficacy and scent of each fragrance is influenced by many factors. It is often unique to each customer and can be affected by many things, including your diet or the PH balance of your skin. Based on this – we cannot guarantee the product performs the same across each individual. Regards Sakina Daya”
0
Replies (0)NL
Nomalizo L
1 reviews | Active since Jan 2020
7 Apr 2025, 20:25
Beneficiary Updates and Fund Replacement
Good day My name is Nomalizo, and I work for Retailability. This is now my second attempt to seek help regarding unresolved issues, and I am extremely disappointed by the lack of progress and communication. Since September last year, I have been requesting assistance to update the beneficiaries on my profile to reflect my children’s names and their ID numbers. To date, this has not been corrected, and my profile still lists individuals I do not recognize. This delay is deeply concerning, as it jeopardizes my children’s access to my funds in the unfortunate event of my passing. Additionally, I am still awaiting an email confirming that the R1900 withdrawn from my funds without my consent has been replaced. Despite being told on the 6th of March that an investigation is underway and asked to wait 15 working days, no updates or communication have been provided. This is the second time I’ve been asked to wait 15 days with no resolution, and it is now unacceptably overdue. Each month, money is deducted from my salary, yet no action seems to be taken to resolve these matters. I am completely in the dark and feel that my concerns are not being treated seriously. I strongly urge your team to prioritize these issues and provide me with clear updates without further delays. If your team is unable to address this promptly, please escalate my case to someone who can resolve it effectively. I am hoping to receive a positive response soon, with concrete updates on both the beneficiary correction and the fund replacement. Kind regards, Nomalizo
Helpful (0)
|Replies (0)NL
Nomalizo L
1 reviews | Active since Jan 2020
7 Apr 2025, 20:25
Beneficiary Updates and Fund Replacement
Good day My name is Nomalizo, and I work for Retailability. This is now my second attempt to seek help regarding unresolved issues, and I am extremely disappointed by the lack of progress and communication. Since September last year, I have been requesting assistance to update the beneficiaries on my profile to reflect my children’s names and their ID numbers. To date, this has not been corrected, and my profile still lists individuals I do not recognize. This delay is deeply concerning, as it jeopardizes my children’s access to my funds in the unfortunate event of my passing. Additionally, I am still awaiting an email confirming that the R1900 withdrawn from my funds without my consent has been replaced. Despite being told on the 6th of March that an investigation is underway and asked to wait 15 working days, no updates or communication have been provided. This is the second time I’ve been asked to wait 15 days with no resolution, and it is now unacceptably overdue. Each month, money is deducted from my salary, yet no action seems to be taken to resolve these matters. I am completely in the dark and feel that my concerns are not being treated seriously. I strongly urge your team to prioritize these issues and provide me with clear updates without further delays. If your team is unable to address this promptly, please escalate my case to someone who can resolve it effectively. I am hoping to receive a positive response soon, with concrete updates on both the beneficiary correction and the fund replacement. Kind regards, Nomalizo
0
Replies (0)NL
Nomalizo L
1 reviews | Active since Jan 2020
7 Apr 2025, 20:08
Beneficiary Update and Fund Replacement
Beneficiary Updates and Fund Replacement My name is Nomalizo, and I work for Retailability. This is now my second attempt to seek help regarding unresolved issues, and I am extremely disappointed by the lack of progress and communication. Since September last year, I have been requesting assistance to update the beneficiaries on my profile to reflect my children’s names and their ID numbers. To date, this has not been corrected, and my profile still lists individuals I do not recognize. This delay is deeply concerning, as it jeopardizes my children’s access to my funds in the unfortunate event of my passing. Additionally, I am still awaiting an email confirming that the R1900 withdrawn from my funds without my consent has been replaced. Despite being told on the 6th of March that an investigation is underway and asked to wait 15 working days, no updates or communication have been provided. This is the second time I’ve been asked to wait 15 days with no resolution, and it is now unacceptably overdue. Each month, money is deducted from my salary, yet no action seems to be taken to resolve these matters. I am completely in the dark and feel that my concerns are not being treated seriously. I strongly urge your team to prioritize these issues and provide me with clear updates without further delays. If your team is unable to address this promptly, please escalate my case to someone who can resolve it effectively. I am hoping to receive a positive response soon, with concrete updates on both the beneficiary correction and the fund replacement. Kind regards, Nomalizo
Helpful (0)
|Replies (0)NL
Nomalizo L
1 reviews | Active since Jan 2020
7 Apr 2025, 20:08
Beneficiary Update and Fund Replacement
Beneficiary Updates and Fund Replacement My name is Nomalizo, and I work for Retailability. This is now my second attempt to seek help regarding unresolved issues, and I am extremely disappointed by the lack of progress and communication. Since September last year, I have been requesting assistance to update the beneficiaries on my profile to reflect my children’s names and their ID numbers. To date, this has not been corrected, and my profile still lists individuals I do not recognize. This delay is deeply concerning, as it jeopardizes my children’s access to my funds in the unfortunate event of my passing. Additionally, I am still awaiting an email confirming that the R1900 withdrawn from my funds without my consent has been replaced. Despite being told on the 6th of March that an investigation is underway and asked to wait 15 working days, no updates or communication have been provided. This is the second time I’ve been asked to wait 15 days with no resolution, and it is now unacceptably overdue. Each month, money is deducted from my salary, yet no action seems to be taken to resolve these matters. I am completely in the dark and feel that my concerns are not being treated seriously. I strongly urge your team to prioritize these issues and provide me with clear updates without further delays. If your team is unable to address this promptly, please escalate my case to someone who can resolve it effectively. I am hoping to receive a positive response soon, with concrete updates on both the beneficiary correction and the fund replacement. Kind regards, Nomalizo
0
Replies (0)JB
Jessica B
1 reviews | Active since Jan 2020
18 Dec 2024, 06:37
***********
On 16 December 2024, we bought two pyjama sets at Edgars Kathu Village Mall store: 1x Kelso Linen Stripe Button Through PJ Shorts Set - White/Blue Medium R 289.99 and 1x Kelso Linen Stripe Button Through Short Sleep Set - White/Grey Medium R 289.99. After washing them, the White/Grey set unravelled at the collar by the stitching as well as some other places too, while the other was unaffected. This morning (17 Dec) around 11am, I returned to Edgars to exchange the damaged set, but the staff refused, including the store manager, Malebogo Molanoka. Despite explaining the situation, she blamed my washing machine and refused to follow Edgars's own policy, which states that items with quality defects can be exchanged within three months if cared for properly and returned with proof of purchase. I provided the original receipt and tag. This is unacceptable customer service; the manager should be aware of the return policy instead of disregarding it. She's outright rude and condescending. Now I understand why so many branches are underperforming- arrogance, lack of knowledge & poor quality. How will this issue will be resolved, as I've spent money on something I can't use.
Helpful (0)
|Replies (0)JB
Jessica B
1 reviews | Active since Jan 2020
18 Dec 2024, 06:37
***********
On 16 December 2024, we bought two pyjama sets at Edgars Kathu Village Mall store: 1x Kelso Linen Stripe Button Through PJ Shorts Set - White/Blue Medium R 289.99 and 1x Kelso Linen Stripe Button Through Short Sleep Set - White/Grey Medium R 289.99. After washing them, the White/Grey set unravelled at the collar by the stitching as well as some other places too, while the other was unaffected. This morning (17 Dec) around 11am, I returned to Edgars to exchange the damaged set, but the staff refused, including the store manager, Malebogo Molanoka. Despite explaining the situation, she blamed my washing machine and refused to follow Edgars's own policy, which states that items with quality defects can be exchanged within three months if cared for properly and returned with proof of purchase. I provided the original receipt and tag. This is unacceptable customer service; the manager should be aware of the return policy instead of disregarding it. She's outright rude and condescending. Now I understand why so many branches are underperforming- arrogance, lack of knowledge & poor quality. How will this issue will be resolved, as I've spent money on something I can't use.
0
Replies (0)DP
Dee P
1 reviews | Active since Jan 2020
1 Dec 2024, 07:07
No feedback on complaint Edgar’s Online Purchase
I logged a complaint last week about Fenty products purchased a few weeks ago and go no response. I then resent my complaint, still nothing. I phoned retailinility and was told a consultant will be with me shortly…. ONE WEEK LATER AND NOTHING
Helpful (0)
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Dee P
1 reviews | Active since Jan 2020
1 Dec 2024, 07:07
No feedback on complaint Edgar’s Online Purchase
I logged a complaint last week about Fenty products purchased a few weeks ago and go no response. I then resent my complaint, still nothing. I phoned retailinility and was told a consultant will be with me shortly…. ONE WEEK LATER AND NOTHING
0
Replies (0)TS
Tumi S
1 reviews | Active since Jan 2020
7 Oct 2024, 09:49
Complaint Regarding Unprofessional Service and Misleading Promotion Information at Legit Store, Canal Walk
Subject: Dear Store Manager/Customer Service Team, I hope this message finds you well. I am writing to formally lodge a complaint regarding the service and experience I encountered at your Legit store in Canal Walk on the evening of 06 October 2024, between 20:00 and 21:00. Upon entering the store, my partner and I immediately noticed the staff involved in loud and unprofessional gossip about a colleague. Despite this, we did not raise any concerns and continued shopping. While browsing, an African lady informed us about a "Take 2" promotion deal. I selected two dresses—one I loved and another as a backup—based on this promotion. At the till, however, my partner realized that the promotion was not app**** as described. When we brought this to the cashier's attention (a coloured lady), she informed us that the promotion was no longer applicable. While this was understandable, her approach was far from professional. She was rude, condescending, and dismissive, stating that we were stressing her out, as she already had enough stress from her husband and three children. She even mentioned that she did not need the job. Her attitude escalated further when she insulted my partner, implying that he could not afford to pay the R400 difference. In addition to the rude behavior, when we requested her name and the contact information of the store manager, she refused to provide them. Instead, she sarcastically suggested we call the customer service number, adding that she doubted anyone would answer at that hour. She also stated that there was no manager on duty and that the area leader “does not like to be called,” further implying there would be no point in escalating the issue. The issue was not the R50 price difference, but the manner in which this situation was handled, which was deeply unprofessional and degrading. According to the Consumer Protection Act, if an item is advertised at a specific price, the customer has the right to purchase it at that price. This situation raises concerns about the integrity of your store's pricing and promotional practices. I kindly request that you address the following issues: 1. Staff Conduct: Proper training should be provided to ensure that staff maintain professionalism and courtesy at all times. The cashier’s rude and dismissive behavior was unacceptable, and appropriate disciplinary action should be taken. 2. Promotional Clarity: Ensure that promotions are accurately communicated to customers and clearly displayed to avoid misunderstandings. 3. Price Adjustment: In line with the Consumer Protection Act, I expect to be charged the correct promotional price for the dresses, as per the advertised "Take 2" deal. 4. Store Management Availability: Ensure that staff provide customers with the necessary contact details when requested and that there is a clear process for escalating complaints. I would appreciate a swift resolution to this matter, along with confirmation of the actions taken to prevent similar issues in the future. Please feel free to contact me if you require any further details. Thank you for your attention to this matter. I look forward to your response. Sincerely Tumi
Helpful (0)
|Replies (0)TS
Tumi S
1 reviews | Active since Jan 2020
7 Oct 2024, 09:49
Complaint Regarding Unprofessional Service and Misleading Promotion Information at Legit Store, Canal Walk
Subject: Dear Store Manager/Customer Service Team, I hope this message finds you well. I am writing to formally lodge a complaint regarding the service and experience I encountered at your Legit store in Canal Walk on the evening of 06 October 2024, between 20:00 and 21:00. Upon entering the store, my partner and I immediately noticed the staff involved in loud and unprofessional gossip about a colleague. Despite this, we did not raise any concerns and continued shopping. While browsing, an African lady informed us about a "Take 2" promotion deal. I selected two dresses—one I loved and another as a backup—based on this promotion. At the till, however, my partner realized that the promotion was not app**** as described. When we brought this to the cashier's attention (a coloured lady), she informed us that the promotion was no longer applicable. While this was understandable, her approach was far from professional. She was rude, condescending, and dismissive, stating that we were stressing her out, as she already had enough stress from her husband and three children. She even mentioned that she did not need the job. Her attitude escalated further when she insulted my partner, implying that he could not afford to pay the R400 difference. In addition to the rude behavior, when we requested her name and the contact information of the store manager, she refused to provide them. Instead, she sarcastically suggested we call the customer service number, adding that she doubted anyone would answer at that hour. She also stated that there was no manager on duty and that the area leader “does not like to be called,” further implying there would be no point in escalating the issue. The issue was not the R50 price difference, but the manner in which this situation was handled, which was deeply unprofessional and degrading. According to the Consumer Protection Act, if an item is advertised at a specific price, the customer has the right to purchase it at that price. This situation raises concerns about the integrity of your store's pricing and promotional practices. I kindly request that you address the following issues: 1. Staff Conduct: Proper training should be provided to ensure that staff maintain professionalism and courtesy at all times. The cashier’s rude and dismissive behavior was unacceptable, and appropriate disciplinary action should be taken. 2. Promotional Clarity: Ensure that promotions are accurately communicated to customers and clearly displayed to avoid misunderstandings. 3. Price Adjustment: In line with the Consumer Protection Act, I expect to be charged the correct promotional price for the dresses, as per the advertised "Take 2" deal. 4. Store Management Availability: Ensure that staff provide customers with the necessary contact details when requested and that there is a clear process for escalating complaints. I would appreciate a swift resolution to this matter, along with confirmation of the actions taken to prevent similar issues in the future. Please feel free to contact me if you require any further details. Thank you for your attention to this matter. I look forward to your response. Sincerely Tumi
0
Replies (0)JM
Jacques M
1 reviews | Active since Jan 2020
23 Jun 2024, 10:16
Poor customer service Edgars/RCS
Escalated a matter to obtain my prescribed debt letter from RCS,they could not pick up anything on their database,pointing out that the best had obviously prescribed,they referred me to nimble group who also don't have anything on their system,all I require is a letter stating this.
Helpful (0)
|Replies (0)JM
Jacques M
1 reviews | Active since Jan 2020
23 Jun 2024, 10:16
Poor customer service Edgars/RCS
Escalated a matter to obtain my prescribed debt letter from RCS,they could not pick up anything on their database,pointing out that the best had obviously prescribed,they referred me to nimble group who also don't have anything on their system,all I require is a letter stating this.
0
Replies (0)PM
PETROS M
1 reviews | Active since Jan 2020
29 Dec 2023, 12:30
Former employee
Good day. I was working at Edgars and I got fired last year August. I've been enquiring about my provident fund ever since I got fired till now and nothing is happening. I do not know what to do anymore. What hurts the most is that I served the the company for over 2 decades.
Helpful (0)
|Replies (0)PM
PETROS M
1 reviews | Active since Jan 2020
29 Dec 2023, 12:30
Former employee
Good day. I was working at Edgars and I got fired last year August. I've been enquiring about my provident fund ever since I got fired till now and nothing is happening. I do not know what to do anymore. What hurts the most is that I served the the company for over 2 decades.
0
Replies (0)