Bad Service and Payout on Pension Fund

I resigned from my previous company and from my understanding my pension fund was supposed to have been paid by now.<br> <br> I thought due to December holidays people take leave and understood that maybe in January this would have been sorted out. I was informed by the receptionist at RFS that the person responsible or dealing with my file has not even touched my documents and she was on leave and back on the 11th of January.<br> <br> Thus far i'm still waiting and NO one ever seems to know anything nor do anything. I'm not owing RFS Admin anything instead they supposed to do their job and pay put my money. They are unprofessional and dont care about their customers. What's even more irritating is that i was told to leave my details and someone would return my call. I'm still waiting for that day where someone has the decency of actually returning my call.<br> <br>