I am still waiting for my pension payout

I resigned from my company and finished my last day of work on 13 February 2015. To date I still have not recieved my pension payout from RFS Administrators. I have been told that they are still balancing my account and they will give me feedback shortly. I do not get any feedback or an update from them unless I call them. Even when I call they still tell me that they are still bablacing my account.<br> <br> This is highly unacceptable, as this is not a loan or money that I am begging for, this is my savings and the contribution that I have been investing. I feel that they are taking me for granted and not treating my case as a matter of urgency. Please assist.