RD
Rietvlei Dam Nature Reserve
Unclaimed Business
RD
Rietvlei Dam Nature Reserve
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
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Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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KB
Kobus B
1 reviews | Active since Jan 2020
24 May 2022, 15:24
Welcome turned unwelcome!
The reserve changed its rules regarding alcohol being taken into the reserve about three months ago, but it was not conspicuous on its website. We visited the reserve more than three months ago and obviously, when we arrived with our coolbox, we had to leave it at the gate. Furthermore, when we got to the office to pay for admission, we noticed that the reserve operates cashless (whilst I have stopped at the last petrol station to withdraw cash for that purpose). Also not on the website. Not a pleasant arrival and welcoming, but being nature lovers, we nonetheless went inside to enjoy the animals. We simply feel that they could consider rendering good customer service to the people keeping the place running. Come on Rietvlei, stand out above the other municipal institutions by going the extra mile for your patrons!
Helpful (0)
|Replies (0)KB
Kobus B
1 reviews | Active since Jan 2020
24 May 2022, 15:24
Welcome turned unwelcome!
The reserve changed its rules regarding alcohol being taken into the reserve about three months ago, but it was not conspicuous on its website. We visited the reserve more than three months ago and obviously, when we arrived with our coolbox, we had to leave it at the gate. Furthermore, when we got to the office to pay for admission, we noticed that the reserve operates cashless (whilst I have stopped at the last petrol station to withdraw cash for that purpose). Also not on the website. Not a pleasant arrival and welcoming, but being nature lovers, we nonetheless went inside to enjoy the animals. We simply feel that they could consider rendering good customer service to the people keeping the place running. Come on Rietvlei, stand out above the other municipal institutions by going the extra mile for your patrons!
0
Replies (0)EM
Esmarie M
1 reviews | Active since Jan 2020
24 Mar 2022, 08:04
Good job Rietvlei Nature Reserve Receptionist
We have been going to the reserve for a few years. I must compliment the lady at receptionist. She is always friendly and helpful. Even through the pandemic she was always very friendly and I would like to compliment her on a job well done.
Helpful (0)
|Replies (0)EM
Esmarie M
1 reviews | Active since Jan 2020
24 Mar 2022, 08:04
Good job Rietvlei Nature Reserve Receptionist
We have been going to the reserve for a few years. I must compliment the lady at receptionist. She is always friendly and helpful. Even through the pandemic she was always very friendly and I would like to compliment her on a job well done.
0
Replies (0)JG
Janine G
1 reviews | Active since Jan 2020
4 Aug 2020, 17:36
Nature reserve closed
This lovely reserve re-opened a few weeks ago with strict protocols and we have been wanting to go for a long time. Today we decided to go. I checked their website to find the protocols, costs etc and off we went only to find that the reserve was closed due to a staff strike! We were bitterly disappointed and I am surprised in this day and age that the powers that be there did not put something about it on their website! I know people who come from Joburg to visit, imagine what a waste of time and petrol that would have been! What about the animals if staff are striking? Just solve the issue already and let us visit please.
Helpful (0)
|Replies (0)JG
Janine G
1 reviews | Active since Jan 2020
4 Aug 2020, 17:36
Nature reserve closed
This lovely reserve re-opened a few weeks ago with strict protocols and we have been wanting to go for a long time. Today we decided to go. I checked their website to find the protocols, costs etc and off we went only to find that the reserve was closed due to a staff strike! We were bitterly disappointed and I am surprised in this day and age that the powers that be there did not put something about it on their website! I know people who come from Joburg to visit, imagine what a waste of time and petrol that would have been! What about the animals if staff are striking? Just solve the issue already and let us visit please.
0
Replies (0)HS
CN
Caroline N
1 reviews | Active since Jan 2020
7 Mar 2020, 10:25
Beautiful reitvlei reserve
I love the reserve it’s close to me and has many species of mammals reptiles birds and insects.
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Caroline N
1 reviews | Active since Jan 2020
7 Mar 2020, 10:25
Beautiful reitvlei reserve
I love the reserve it’s close to me and has many species of mammals reptiles birds and insects.
0
Replies (0)EM
HB
Heinrich B
1 reviews | Active since Jan 2020
6 Feb 2017, 11:45
DISGUST AT RIETVLEI DAM!
<p>Good day sir/madam</p> <p>On Friday 4th of February 2017 we (4 adults , 1 child , 2vehicals) arrived at Rietvlei dam entrance at 17:30 .</p> <p><br />When we pulled up to the gate the lady whom was working asked us if we are going fishing for the night . I told her YES we are fishing for the NIGHT .</p> <p><br />She then gave us the amount to pay for the 2 vehicles and occupants for the nights fishing . R50 PP R40 (per child) R50(for vehical). We paid the amount R340 in cash to them and she let us (both vehicles and occupants ) pass and said "ENJOY THE NIGHT) . </p> <p><br />We spent the night and round about 08:20 the morning of 5th of February 2017 we packed up to leave . We drove separate vehicles , the 1st vehicle and 1adult + 1 child left first . </p> <p><br />About an hour later we (3remaining adults+1vehicle) left for home , BUT ran into a BIG problem at the gate ! </p> <p><br />The lady stopped us at the gate and asked for the receipt , luckily I kept it (but nobody told us its important to keep for exit?!) .<br />I gave the receipt to her expecting she would open without any trouble. </p> <p><br />Then she said "but this is for DAY VISITOR" . I told her that it could not be true because the lady asked us the previous night right before closing time if we are overnight , so how can we pay for the day then ?</p> <p><br />She said "she is not going to open the gate , until we (3 adults +vehicle)pay the amount that was missing.</p> <p><br />HOW CAN RIETVLEI DAM EXPECT ME TO PAY FOR A MISTAKE THEY MADE ?!</p> <p><br />After reasoning on why I have to pay , for the mistake they made , the security lady said that she is willing to open for us if I gave a R100 to the two of them ! A BRIBE ???!!!</p> <p><br />I refused ! And asked to speak to the manager/supervisor , and they said there is no way I can . I asked then for his number , they refused to give it to me . </p> <p><br />At that stage the rest of security came in threatening us and harassing us by saying "we will cuff you" "we will lock you up" "we have guns there is nothing you can do" . </p> <p><br />I was frighted for my life so then agreed on paying the rather foolish amount of R372 EXTRA , for the 3xadults and 1xvehical, so that we can leave in a safe manner. </p> <p><br />The same was happening to another vehicle that i know of that day ! </p> <p><br />I am truly disgusted at Rietvlei Dam , this behavior is unprofessional and unacceptable !! </p> <p><br />I will be waiting to here from you on what is your reaction towards this and also what is your next action going to be .</p> <p><br />Regards</p> <p><br />-- <br />HEINRICH J BEINEKE<br /> ********** 986<br ********** /> <br /> </p>
Helpful (0)
|Replies (0)HB
Heinrich B
1 reviews | Active since Jan 2020
6 Feb 2017, 11:45
DISGUST AT RIETVLEI DAM!
<p>Good day sir/madam</p> <p>On Friday 4th of February 2017 we (4 adults , 1 child , 2vehicals) arrived at Rietvlei dam entrance at 17:30 .</p> <p><br />When we pulled up to the gate the lady whom was working asked us if we are going fishing for the night . I told her YES we are fishing for the NIGHT .</p> <p><br />She then gave us the amount to pay for the 2 vehicles and occupants for the nights fishing . R50 PP R40 (per child) R50(for vehical). We paid the amount R340 in cash to them and she let us (both vehicles and occupants ) pass and said "ENJOY THE NIGHT) . </p> <p><br />We spent the night and round about 08:20 the morning of 5th of February 2017 we packed up to leave . We drove separate vehicles , the 1st vehicle and 1adult + 1 child left first . </p> <p><br />About an hour later we (3remaining adults+1vehicle) left for home , BUT ran into a BIG problem at the gate ! </p> <p><br />The lady stopped us at the gate and asked for the receipt , luckily I kept it (but nobody told us its important to keep for exit?!) .<br />I gave the receipt to her expecting she would open without any trouble. </p> <p><br />Then she said "but this is for DAY VISITOR" . I told her that it could not be true because the lady asked us the previous night right before closing time if we are overnight , so how can we pay for the day then ?</p> <p><br />She said "she is not going to open the gate , until we (3 adults +vehicle)pay the amount that was missing.</p> <p><br />HOW CAN RIETVLEI DAM EXPECT ME TO PAY FOR A MISTAKE THEY MADE ?!</p> <p><br />After reasoning on why I have to pay , for the mistake they made , the security lady said that she is willing to open for us if I gave a R100 to the two of them ! A BRIBE ???!!!</p> <p><br />I refused ! And asked to speak to the manager/supervisor , and they said there is no way I can . I asked then for his number , they refused to give it to me . </p> <p><br />At that stage the rest of security came in threatening us and harassing us by saying "we will cuff you" "we will lock you up" "we have guns there is nothing you can do" . </p> <p><br />I was frighted for my life so then agreed on paying the rather foolish amount of R372 EXTRA , for the 3xadults and 1xvehical, so that we can leave in a safe manner. </p> <p><br />The same was happening to another vehicle that i know of that day ! </p> <p><br />I am truly disgusted at Rietvlei Dam , this behavior is unprofessional and unacceptable !! </p> <p><br />I will be waiting to here from you on what is your reaction towards this and also what is your next action going to be .</p> <p><br />Regards</p> <p><br />-- <br />HEINRICH J BEINEKE<br /> ********** 986<br ********** /> <br /> </p>
0
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