RH
Riviera Hotel
Unclaimed Business
RH
Riviera Hotel
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
14 Aug 2024, 16:31
NEVER BOOK RIVIERA HOTEL ITS *******
On 10 August 2024 l booked a hotel room for 1 night, on my arrival at the hotel l was told that the hotel was fully booked and l could not be accomodated. I asked for a refund so that l can look for alternative accomodation , l was told that l booked online via Agoda so l must call them and ask for refund. I immediately called Agoda who was also useless and asked for 72 hours to investigate. 72 hours expired yesterday and l sent a follow up email, they asked for another 72 hours.
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Anonymous
1 reviews | Active since Jan 2020
14 Aug 2024, 16:31
NEVER BOOK RIVIERA HOTEL ITS *******
On 10 August 2024 l booked a hotel room for 1 night, on my arrival at the hotel l was told that the hotel was fully booked and l could not be accomodated. I asked for a refund so that l can look for alternative accomodation , l was told that l booked online via Agoda so l must call them and ask for refund. I immediately called Agoda who was also useless and asked for 72 hours to investigate. 72 hours expired yesterday and l sent a follow up email, they asked for another 72 hours.
0
Replies (0)RM
Roeland M
1 reviews | Active since Jan 2020
13 Dec 2023, 13:19
Worst Services ever from a person called Hoosein Shaik. Payment made and no response or reply
The worst service ever experienced to book an accommodation in this hotel, after paying them, there is a person called Hoosein Shaik, who ignores my emails, even after I have sent payment, made several calls, and I am not getting any joy. My accommodation booking date is approaching but this hotel has no care to reply to my emails, even after a payment was done, in November 20th, today it's been over 23 days since I paid this hotel and they do not reply nor send confirmation of my booking.
Helpful (0)
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Roeland M
1 reviews | Active since Jan 2020
13 Dec 2023, 13:19
Worst Services ever from a person called Hoosein Shaik. Payment made and no response or reply
The worst service ever experienced to book an accommodation in this hotel, after paying them, there is a person called Hoosein Shaik, who ignores my emails, even after I have sent payment, made several calls, and I am not getting any joy. My accommodation booking date is approaching but this hotel has no care to reply to my emails, even after a payment was done, in November 20th, today it's been over 23 days since I paid this hotel and they do not reply nor send confirmation of my booking.
0
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precious V
1 reviews | Active since Jan 2020
19 Nov 2022, 06:47
Dirty & poor service hotel
I went on Booking .Com for searching a hotel to spend on my vacation the I came across with a Hotel called Riviera Hotel the pictures looking nice thou it takes my eyes away I make some booking and is confirmed and I paid 1500 for 3 night from 17 checking in and checking out 21 of November 2022 , the day came to travel to Riviera Hotel I was so disappointed the hotel is dirty and very old poor service poor maintenance toilet no brush balcony ver dirty Aircorn not working they put a fan the room is very hot no self service for Kettle in the room if I want warm to make formula for my baby I have to go and ask to reception then I got reply of kitchen is close will open 9am trust if I knew this hotel is like this I wouldn't border myself to go there
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precious V
1 reviews | Active since Jan 2020
19 Nov 2022, 06:47
Dirty & poor service hotel
I went on Booking .Com for searching a hotel to spend on my vacation the I came across with a Hotel called Riviera Hotel the pictures looking nice thou it takes my eyes away I make some booking and is confirmed and I paid 1500 for 3 night from 17 checking in and checking out 21 of November 2022 , the day came to travel to Riviera Hotel I was so disappointed the hotel is dirty and very old poor service poor maintenance toilet no brush balcony ver dirty Aircorn not working they put a fan the room is very hot no self service for Kettle in the room if I want warm to make formula for my baby I have to go and ask to reception then I got reply of kitchen is close will open 9am trust if I knew this hotel is like this I wouldn't border myself to go there
0
Replies (0)cM
calvin M
1 reviews | Active since Jan 2020
6 Apr 2022, 10:59
non existent contact information
Poor, Poor ,Poor service. they provide you with their contact information( landline number, email address and WhatsApp) which is either not working or not monitored. getting things updated is a great mission because how on earth can you get ahold of them???????
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calvin M
1 reviews | Active since Jan 2020
6 Apr 2022, 10:59
non existent contact information
Poor, Poor ,Poor service. they provide you with their contact information( landline number, email address and WhatsApp) which is either not working or not monitored. getting things updated is a great mission because how on earth can you get ahold of them???????
0
Replies (0)MG
Mo G
1 reviews | Active since Jan 2020
16 May 2021, 13:52
BAD SERVICE-BAD STAFF-RVIERA HOTEL ON THE VAAL
The most terrible experience. So, I booked this accommodation about four weeks in advance, and booked it on their website. The rate was ridiculously cheap, I booked and received confirmation for 3 adults in Executive Suit and 2 adults in standard room., and paid only R2 500. It was supposed to be a celebration for my wife and four of her friends. I found out later that there was a special advertised on the radio, I would have not booked it, in anticipation of sub-standard service. Firstly, i wrote a special requirements on my booking, if they can recommend any activities or other recommendations to make the stay more pleasant. I received no feedback for about two weeks, until I made a call myself. After a few days trying to get through to restaurant staff, i decided to drive (200 km round trip) to the establishment . I decided to make payment for the booking, the lady at the reception wanted to overcharge me about R400, when I ask her, why is she raising the rate, she corrected it without any reply. Then i went down to the boat cruise (it was a Sunday), which is situated within the hotel, I wanted to book for a 2-hour lunch cruise, but then the lady seemed too busy and she said there is space and i must call and make payment the following day, which was a Monday. On Monday I send whatsapp as she requested, about 09h00 am, she respond only around 16h00, telling me the lunch cruise is fully booked. ?? They then said I must call on Wednesday On Sunday, after leaving the lady at the boat cruise, I went to the restaurant. Here I wanted to enquirer and make booking for the buffet lunch and dinner. Here, they told me that I dont need to make a booking, they serve lunch and dinner every weekend. On Wednesday, I call the boat cruise and they tell me, sorry we are fully booked, but you can book the buffet lunch in the hotel and come for a 1-hour cruise, which does not serve food. But the guy at the restaurant, said that I dont need to book. So I call the hotel to make this booking, and now I am told that the restaurant does not serve buffet lunch and dinner on Saturdays, they only do it on Sundays?? Oh, gosh. My wife's sister then drives to the hotel, to kind of book a nice table for their celebratory setup. She confirms with the restaurant staff a particular table. On the day of the check-in, I get a call from my wife's sister..the hotel does not want to let them in because the rooms takes only a maximum of two people. She put a receptionist on the phone, with so much attitude, she tells me that it is not possible that i can book for three people in the room, because all their rooms accommodate only 2 people. With so much attitude, like she does not see me as a paying customer, is like she is doing me a favor or something. I then sent to my wife's sister a confirmation, which she gives to them. Still unapologetic, and even more irate, they said they will sort it out. Now suddenly a new room was made available, in an area which clearly still has some renovation work being done. The TV is not working, the shower over floods. In the morning, there is endless knocking from house keeping, intimidating the guest, throughout the morning because they received an report that there was an incident in that room. Their entire morning was spoiled. So I called the hotel furious, and got through to a white man, who is apparently operations manager. In the middle of our conversation, i got so angry, i started swearing...and he started shouting and swearing back. Although it is not correct to swear, I am an agitated and unhappy customer, i have every right to vent. He on the other side, is a hotel manager and he has no right shouting or swearing to customers. The number one rule of customer management, the customer is always right! The truth is that he does not see me as a customer, to him i am a monkey, a ****** and they could care less about this complaint or even whether or not I return to their establishment. So I went done to the hotel, so furious I could pop two bulletes in his head. I get the general manager, a rather more calm gentleman. He took me to the room and made remarks that suggested that the guests were smoking in the room, the alrms went off and people had to be evacuated. According to him the guest were smoking bubbly, damaged the carpet and the wall. I say this with utmost respect to him, but that is just bull****, that room was hastily arranged, that could have been an existing damage and it is absolutely rubbish. Instead of apologizing for poor service they would rather do a counter argument. While the other lady was explain to me what happened, she mentions that the housekeeper visited the room and knocked, but the guest refused to open. After knocking for several seconds she (the house keeper) went to the reception to make note of this?? who does this, if house keeping wants to enter my room, they knock, if i say no, they go. Finish and klaar, why insist to come in ?? Well, this trip was about leisure and the establishment did not deliver on that, instead of admitting their mistakes, they seem determined to preserve this treatment for black people. I feel like just venting and writing this complaint is not enough..they have to be held to account.
Helpful (0)
|Replies (0)MG
Mo G
1 reviews | Active since Jan 2020
16 May 2021, 13:52
BAD SERVICE-BAD STAFF-RVIERA HOTEL ON THE VAAL
The most terrible experience. So, I booked this accommodation about four weeks in advance, and booked it on their website. The rate was ridiculously cheap, I booked and received confirmation for 3 adults in Executive Suit and 2 adults in standard room., and paid only R2 500. It was supposed to be a celebration for my wife and four of her friends. I found out later that there was a special advertised on the radio, I would have not booked it, in anticipation of sub-standard service. Firstly, i wrote a special requirements on my booking, if they can recommend any activities or other recommendations to make the stay more pleasant. I received no feedback for about two weeks, until I made a call myself. After a few days trying to get through to restaurant staff, i decided to drive (200 km round trip) to the establishment . I decided to make payment for the booking, the lady at the reception wanted to overcharge me about R400, when I ask her, why is she raising the rate, she corrected it without any reply. Then i went down to the boat cruise (it was a Sunday), which is situated within the hotel, I wanted to book for a 2-hour lunch cruise, but then the lady seemed too busy and she said there is space and i must call and make payment the following day, which was a Monday. On Monday I send whatsapp as she requested, about 09h00 am, she respond only around 16h00, telling me the lunch cruise is fully booked. ?? They then said I must call on Wednesday On Sunday, after leaving the lady at the boat cruise, I went to the restaurant. Here I wanted to enquirer and make booking for the buffet lunch and dinner. Here, they told me that I dont need to make a booking, they serve lunch and dinner every weekend. On Wednesday, I call the boat cruise and they tell me, sorry we are fully booked, but you can book the buffet lunch in the hotel and come for a 1-hour cruise, which does not serve food. But the guy at the restaurant, said that I dont need to book. So I call the hotel to make this booking, and now I am told that the restaurant does not serve buffet lunch and dinner on Saturdays, they only do it on Sundays?? Oh, gosh. My wife's sister then drives to the hotel, to kind of book a nice table for their celebratory setup. She confirms with the restaurant staff a particular table. On the day of the check-in, I get a call from my wife's sister..the hotel does not want to let them in because the rooms takes only a maximum of two people. She put a receptionist on the phone, with so much attitude, she tells me that it is not possible that i can book for three people in the room, because all their rooms accommodate only 2 people. With so much attitude, like she does not see me as a paying customer, is like she is doing me a favor or something. I then sent to my wife's sister a confirmation, which she gives to them. Still unapologetic, and even more irate, they said they will sort it out. Now suddenly a new room was made available, in an area which clearly still has some renovation work being done. The TV is not working, the shower over floods. In the morning, there is endless knocking from house keeping, intimidating the guest, throughout the morning because they received an report that there was an incident in that room. Their entire morning was spoiled. So I called the hotel furious, and got through to a white man, who is apparently operations manager. In the middle of our conversation, i got so angry, i started swearing...and he started shouting and swearing back. Although it is not correct to swear, I am an agitated and unhappy customer, i have every right to vent. He on the other side, is a hotel manager and he has no right shouting or swearing to customers. The number one rule of customer management, the customer is always right! The truth is that he does not see me as a customer, to him i am a monkey, a ****** and they could care less about this complaint or even whether or not I return to their establishment. So I went done to the hotel, so furious I could pop two bulletes in his head. I get the general manager, a rather more calm gentleman. He took me to the room and made remarks that suggested that the guests were smoking in the room, the alrms went off and people had to be evacuated. According to him the guest were smoking bubbly, damaged the carpet and the wall. I say this with utmost respect to him, but that is just bull****, that room was hastily arranged, that could have been an existing damage and it is absolutely rubbish. Instead of apologizing for poor service they would rather do a counter argument. While the other lady was explain to me what happened, she mentions that the housekeeper visited the room and knocked, but the guest refused to open. After knocking for several seconds she (the house keeper) went to the reception to make note of this?? who does this, if house keeping wants to enter my room, they knock, if i say no, they go. Finish and klaar, why insist to come in ?? Well, this trip was about leisure and the establishment did not deliver on that, instead of admitting their mistakes, they seem determined to preserve this treatment for black people. I feel like just venting and writing this complaint is not enough..they have to be held to account.
0
Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
28 Apr 2021, 13:07
Terrible and sickening food
We went to the restaurant at Riviera Hotel yesterday and the food left much to be desired, first of all the food took forever to be served, then we had the worst possible dining experience, the food was terrible, I honestly don't know why they are serving food, all 6 of us, we're nauses when we got home, if it was one person we would understand but all 6 of us... That restaurant called Matthews should be shut down, clearly it is a health hazard, that food was definitely not fresh..
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Lerato M
1 reviews | Active since Jan 2020
28 Apr 2021, 13:07
Terrible and sickening food
We went to the restaurant at Riviera Hotel yesterday and the food left much to be desired, first of all the food took forever to be served, then we had the worst possible dining experience, the food was terrible, I honestly don't know why they are serving food, all 6 of us, we're nauses when we got home, if it was one person we would understand but all 6 of us... That restaurant called Matthews should be shut down, clearly it is a health hazard, that food was definitely not fresh..
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Zunera O
1 reviews | Active since Jan 2020
20 Jun 2019, 06:32
Riviera on Vaal stay
I wanted to say THANK you for the lovely stay at Riviera on Vaal. We were there last week and from reception to the porter to the cleaning staff the service was superb. They make you feel so welcome and part of their family from the minute you arrive. It was amazing. We made use of the fishing facilities and caught many fish. The only issue was on the last day when the manager/owner from Aqua Lounge shouted at us for using his chairs at the chapel. Before this he was shouting at his staff for work that was not done well, this is not very professional and not good for us as people on holiday to hear. We had no idea the chairs were his as reception told us we could fish from the chapel and use the chapel so we did so for the entire week. We do not have an issue with him correcting us but the way he did it was terrible. He stood on the side of Aqua Lounge and shouted at us. It was ugly and his staff came thereafter and apologized for their boss behaviour. Being rude like that was not appreciated by us but we proceeded to put his chairs back in the chapel. Other than the rude man from Aqua Lounge we thoroughly enjoyed Riviera on Vaal and would definitely go back. If it wasn't for that Riviera on Vaal would be rated 5 stars by me instead of 4. When you on holiday you want peace and quiet and not someone shouting at people.
Helpful (0)
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Zunera O
1 reviews | Active since Jan 2020
20 Jun 2019, 06:32
Riviera on Vaal stay
I wanted to say THANK you for the lovely stay at Riviera on Vaal. We were there last week and from reception to the porter to the cleaning staff the service was superb. They make you feel so welcome and part of their family from the minute you arrive. It was amazing. We made use of the fishing facilities and caught many fish. The only issue was on the last day when the manager/owner from Aqua Lounge shouted at us for using his chairs at the chapel. Before this he was shouting at his staff for work that was not done well, this is not very professional and not good for us as people on holiday to hear. We had no idea the chairs were his as reception told us we could fish from the chapel and use the chapel so we did so for the entire week. We do not have an issue with him correcting us but the way he did it was terrible. He stood on the side of Aqua Lounge and shouted at us. It was ugly and his staff came thereafter and apologized for their boss behaviour. Being rude like that was not appreciated by us but we proceeded to put his chairs back in the chapel. Other than the rude man from Aqua Lounge we thoroughly enjoyed Riviera on Vaal and would definitely go back. If it wasn't for that Riviera on Vaal would be rated 5 stars by me instead of 4. When you on holiday you want peace and quiet and not someone shouting at people.
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