RMI
Verified Business
AI Review Summary
Based on recent customer reviews, RMI receives strong praise for its consumer complaint mediation and SAMBRA accreditation support. Staff members such as Bhavna Harripursat, Kevin Abraham, Jeff Molefe, and Morné are frequently commended for their professionalism, responsiveness, and genuine care. Customers highlight successful dispute resolutions with workshops, helpful labour guidance, and smooth accreditation processes. However, a small number of reviewers express frustration over delayed reports, lack of follow-up communication, unresolved billing issues after cancellation, and perceived bias toward member workshops over consumers.
Performance(last 12 months):
0Trustindex Rating
#44Ranked In Automotive
292h 34mReply Time
33 NPSLikely
Replied to 57% of negative reviews
Reply time on negative reviews: 1251 hours 11 min
TrustIndex
0
Ranking
#44
in Automotive
Avg Reply
292h 34m
NPS Score
33
Recommended: Likely
Replied to 57% of negative reviews
Reply time on negative reviews: 1251 hours 11 min
Review Distribution
4.1|32 Reviews
Jun '25 - May '26
5(74.1%)
4(3.7%)
3(0%)
2(3.7%)
1(18.5%)
5(74.1%)
4(3.7%)
3(0%)
2(3.7%)
1(18.5%)
Frequently Asked Questions About RMI
Based on recent customer reviews, RMI receives strong praise for its consumer complaint mediation and SAMBRA accreditation support. Staff members such as Bhavna Harripursat, Kevin Abraham, Jeff Molefe, and Morné are frequently commended for their professionalism, responsiveness, and genuine care. Customers highlight successful dispute resolutions with workshops, helpful labour guidance, and smooth accreditation processes. However, a small number of reviewers express frustration over delayed reports, lack of follow-up communication, unresolved billing issues after cancellation, and perceived bias toward member workshops over consumers.
RMI has a TrustIndex of 0 out of 10 on Hellopeter, based on 32 reviews in the last 12 months. They reply to 57% of negative reviews, typically within 1251 hours 11 min. Hellopeter has tracked RMI across 115 total reviews. How is the TrustIndex calculated? →
Recent reviews (32)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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SM
Sylvia M
1 reviews | Active since Jan 2020
18 Mar 2026, 10:15
TKS Motor - Appreciation for Professional Support
I am writing to personally thank Tumiso Lekoloane for the exceptional support he provided as a Consumer Affairs Specialist during our recent dispute resolution. His ability to balance a professional, objective mediation with a genuine understanding of the challenges faced by both parties was truly impressive. His guidance ensured that we could close this matter with integrity, while upholding the high standards of the RMI. We truly value the dedication he showed in facilitating a conclusion.
Helpful (0)
|Replies (0)SM
Sylvia M
1 reviews | Active since Jan 2020
18 Mar 2026, 10:15
TKS Motor - Appreciation for Professional Support
I am writing to personally thank Tumiso Lekoloane for the exceptional support he provided as a Consumer Affairs Specialist during our recent dispute resolution. His ability to balance a professional, objective mediation with a genuine understanding of the challenges faced by both parties was truly impressive. His guidance ensured that we could close this matter with integrity, while upholding the high standards of the RMI. We truly value the dedication he showed in facilitating a conclusion.
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Replies (0)SM
Sylvia M
1 reviews | Active since Jan 2020
18 Mar 2026, 09:51
Appreciation for professional support
I would like to personally thank Tumiso Lekoloane for the exceptional support he provided as a Consumer Affairs Specialist during our recent dispute resolution. His ability to balance a professional, objective mediation with a genuine understanding of the challenges faced by both parties was truly impressive. His guidance ensured that we could close the matter faced with integrity, while upholding the high standards of the RMI. We truly value the dedication he showed.
Helpful (0)
|Replies (0)SM
Sylvia M
1 reviews | Active since Jan 2020
18 Mar 2026, 09:51
Appreciation for professional support
I would like to personally thank Tumiso Lekoloane for the exceptional support he provided as a Consumer Affairs Specialist during our recent dispute resolution. His ability to balance a professional, objective mediation with a genuine understanding of the challenges faced by both parties was truly impressive. His guidance ensured that we could close the matter faced with integrity, while upholding the high standards of the RMI. We truly value the dedication he showed.
0
Replies (0)AR
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Altaaf K
1 reviews | Active since Jan 2020
16 Mar 2026, 14:09
I cannot recommend Sabelo Sibiya enough, he is knowledgeable and very professional in handling our labour related needs
I cannot recommend Sabelo Sibiya enough, he is knowledgeable and very professional in handling our labour related needs. His expertise has made a great, positive impact in our organization
Helpful (0)
|Replies (0)AK
Altaaf K
1 reviews | Active since Jan 2020
16 Mar 2026, 14:09
I cannot recommend Sabelo Sibiya enough, he is knowledgeable and very professional in handling our labour related needs
I cannot recommend Sabelo Sibiya enough, he is knowledgeable and very professional in handling our labour related needs. His expertise has made a great, positive impact in our organization
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Replies (0)CA
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FERNALLE D
1 reviews | Active since Jan 2020
14 Mar 2026, 09:56
EXCELLENT SERVICE
Review for Sabelo Sibiya – IR Specialist (RMI) I’d like to express my appreciation to Sabelo Sibiya, IR Specialist from the RMI, for the excellent support he recently provided to Finesse Panel Beaters. Sabelo handled the matter with a level of professionalism and efficiency that immediately put everyone at ease. His process was transparent, well‑structured, and focused on resolving the issue timeously without unnecessary delays. What truly stood out was his unbiased approach. He did not take sides at any point; instead, he listened carefully, assessed the facts, and guided the discussion with fairness and clarity. The final outcome he delivered was informed, well‑reasoned, and supported by clear justifications that all parties could understand and accept. His conduct reflects the high standard of integrity we expect from the RMI, and we are genuinely grateful for his assistance. Highly recommended for any labour‑related matters. DEV MOODLEY FINESSE PANEL BEATERS
Helpful (0)
|Replies (0)FD
FERNALLE D
1 reviews | Active since Jan 2020
14 Mar 2026, 09:56
EXCELLENT SERVICE
Review for Sabelo Sibiya – IR Specialist (RMI) I’d like to express my appreciation to Sabelo Sibiya, IR Specialist from the RMI, for the excellent support he recently provided to Finesse Panel Beaters. Sabelo handled the matter with a level of professionalism and efficiency that immediately put everyone at ease. His process was transparent, well‑structured, and focused on resolving the issue timeously without unnecessary delays. What truly stood out was his unbiased approach. He did not take sides at any point; instead, he listened carefully, assessed the facts, and guided the discussion with fairness and clarity. The final outcome he delivered was informed, well‑reasoned, and supported by clear justifications that all parties could understand and accept. His conduct reflects the high standard of integrity we expect from the RMI, and we are genuinely grateful for his assistance. Highly recommended for any labour‑related matters. DEV MOODLEY FINESSE PANEL BEATERS
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Replies (0)TM