R
robben-island.org.za
Unclaimed Business
R
robben-island.org.za
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Business & Legal Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About robben-island.org.za
robben-island.org.za has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked robben-island.org.za across 20 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNA
Nasiha A
1 reviews | Active since Jan 2020
19 Dec 2025, 14:08
WORST PLACE EVER
Our experience at Robben Island was deeply disappointing and upsetting. My mother is a paraplegic and uses a wheelchair, yet despite this being communicated, everyone else was taken first and we were left waiting with no proper explanation or consideration. When they finally assisted us, instead of providing a suitable and safe vehicle, they used a higher vehicle that was clearly not appropriate for a wheelchair user. This resulted in my mother injuring her legs, which is completely unacceptable and could have been avoided with proper planning and basic disability awareness. For a site of such historical importance, the lack of accessibility, poor organisation, and disregard for disabled visitors is shocking. Wheelchair users and their families should not be treated as an afterthought or placed in unsafe situations. I would not recommend Robben Island to anyone travelling with a wheelchair user until serious improvements are mad in staff training, accessibility, and disa sensitive transport.
Helpful (0)
|Replies (0)NA
Nasiha A
1 reviews | Active since Jan 2020
19 Dec 2025, 14:08
WORST PLACE EVER
Our experience at Robben Island was deeply disappointing and upsetting. My mother is a paraplegic and uses a wheelchair, yet despite this being communicated, everyone else was taken first and we were left waiting with no proper explanation or consideration. When they finally assisted us, instead of providing a suitable and safe vehicle, they used a higher vehicle that was clearly not appropriate for a wheelchair user. This resulted in my mother injuring her legs, which is completely unacceptable and could have been avoided with proper planning and basic disability awareness. For a site of such historical importance, the lack of accessibility, poor organisation, and disregard for disabled visitors is shocking. Wheelchair users and their families should not be treated as an afterthought or placed in unsafe situations. I would not recommend Robben Island to anyone travelling with a wheelchair user until serious improvements are mad in staff training, accessibility, and disa sensitive transport.
0
Replies (0)SM
Sibongile M
1 reviews | Active since Jan 2020
16 Oct 2025, 13:43
Awaiting refund
So we booked tickets online, the day when we were supposed to go on the island they cancelled all the trips for that day and they said a refund was processed however it’s been 7 working days yet the funds are still not reflecting. The ladies that answer the phone are rude and don’t have telephone etiquette, and some of the ladies that work there are very rude. So disappointed in this organisation. We just want our refund
Helpful (0)
|Replies (0)SM
Sibongile M
1 reviews | Active since Jan 2020
16 Oct 2025, 13:43
Awaiting refund
So we booked tickets online, the day when we were supposed to go on the island they cancelled all the trips for that day and they said a refund was processed however it’s been 7 working days yet the funds are still not reflecting. The ladies that answer the phone are rude and don’t have telephone etiquette, and some of the ladies that work there are very rude. So disappointed in this organisation. We just want our refund
0
Replies (0)LA
Lee-Anne Andrews
1 reviews | Active since Jan 2020
18 Apr 2024, 12:17
NO REFUND
I've requested for a refund , it has been over a month no refund was received. When emailing , no response . When calling there's no-one to assist.
Helpful (0)
|Replies (0)LA
Lee-Anne Andrews
1 reviews | Active since Jan 2020
18 Apr 2024, 12:17
NO REFUND
I've requested for a refund , it has been over a month no refund was received. When emailing , no response . When calling there's no-one to assist.
0
Replies (0)NN
Ncumisa N
1 reviews | Active since Jan 2020
13 Apr 2023, 08:20
Refund
On April 03 Monday I booked ticket on their website they over charged me R2020. I called and they acknowledged that there is an error on their website they see the amount that is overcharged and they issuing refund I must wait for an email confirmation regarding the refund . On Tuesday I went to their offices to check if refund was processed because no email confirmation was sent, I was helped by a Sotho guy who said refund is issued and it will reflect within 3 business days because they’re using Nedbank and I am also using Nedbank. Still today I haven’t received my money it’s been over 5 business days, I have been calling their office since yesterday no one is picking up, sent an email and I received email telling me to check my bank statement am I dumb to contact them without checking my bank first. I want my money
Helpful (0)
|Replies (0)NN
Ncumisa N
1 reviews | Active since Jan 2020
13 Apr 2023, 08:20
Refund
On April 03 Monday I booked ticket on their website they over charged me R2020. I called and they acknowledged that there is an error on their website they see the amount that is overcharged and they issuing refund I must wait for an email confirmation regarding the refund . On Tuesday I went to their offices to check if refund was processed because no email confirmation was sent, I was helped by a Sotho guy who said refund is issued and it will reflect within 3 business days because they’re using Nedbank and I am also using Nedbank. Still today I haven’t received my money it’s been over 5 business days, I have been calling their office since yesterday no one is picking up, sent an email and I received email telling me to check my bank statement am I dumb to contact them without checking my bank first. I want my money
0
Replies (0)PN
Priscilla N
1 reviews | Active since Jan 2020
20 Jan 2023, 11:34
Poor service
Purchased tickets for robben island via your website, trip was cancelled due to winds and boats where not going to robben island. They processed the refund procedure on the 23 oct 2017 till today the money is not reflecting back. Whenever i call robben islands they say they processed it and the problem is webtickets. As it shows refunded from their side, please refund my R2040
Helpful (0)
|Replies (0)PN
Priscilla N
1 reviews | Active since Jan 2020
20 Jan 2023, 11:34
Poor service
Purchased tickets for robben island via your website, trip was cancelled due to winds and boats where not going to robben island. They processed the refund procedure on the 23 oct 2017 till today the money is not reflecting back. Whenever i call robben islands they say they processed it and the problem is webtickets. As it shows refunded from their side, please refund my R2040
0
Replies (0)LB
Lizette B
1 reviews | Active since Jan 2020
21 Dec 2022, 12:07
Horrible unresponsive website
The website was unresponsive and prevented me from booking a tour. Was not able to even register to login. Had to go down to the wTer front and heard several people in line complainin about not being able to book online. Unacceptable in peak holiday season!
Helpful (0)
|Replies (0)LB
Lizette B
1 reviews | Active since Jan 2020
21 Dec 2022, 12:07
Horrible unresponsive website
The website was unresponsive and prevented me from booking a tour. Was not able to even register to login. Had to go down to the wTer front and heard several people in line complainin about not being able to book online. Unacceptable in peak holiday season!
0
Replies (0)LC
Lauren C
1 reviews | Active since Jan 2020
6 Jan 2022, 21:01
Disappointed customer
We missed our trip by accidentally getting the date wrong on our ticket. We're Cape Townians and always support our city's sites. We now have to rebook and ofcourse repay. Rescheduling without payment wasn't even an option. We're deeply saddened and disappointed. This term and condition should at least be revised by the company.
Helpful (0)
|Replies (0)LC
Lauren C
1 reviews | Active since Jan 2020
6 Jan 2022, 21:01
Disappointed customer
We missed our trip by accidentally getting the date wrong on our ticket. We're Cape Townians and always support our city's sites. We now have to rebook and ofcourse repay. Rescheduling without payment wasn't even an option. We're deeply saddened and disappointed. This term and condition should at least be revised by the company.
0
Replies (0)HD
Hajira D
1 reviews | Active since Jan 2020
30 Dec 2021, 12:32
Poor service
Putrid service, myself and my family, total of 10, including 2 disability members, we were 10min late due to the fact that we were having issues with the wheelchair, i spoke to 3 managers and supervisors and all 3 of them couldn't even assist me or give me another booking, i got no explanation and was left to stand there, we had to rebook and pay again, we from jhb and werent told to be there 30min before the time, service is extremely poor!
Helpful (0)
|Replies (0)HD
Hajira D
1 reviews | Active since Jan 2020
30 Dec 2021, 12:32
Poor service
Putrid service, myself and my family, total of 10, including 2 disability members, we were 10min late due to the fact that we were having issues with the wheelchair, i spoke to 3 managers and supervisors and all 3 of them couldn't even assist me or give me another booking, i got no explanation and was left to stand there, we had to rebook and pay again, we from jhb and werent told to be there 30min before the time, service is extremely poor!
0
Replies (0)