Bad service

Hi Carel, I'm glad we fixed the problem. I do however wish you would have afforded us the opportunity to resolve the problem before posting it on Hello Peter. as I would think this platform is the last resort when a company is not helping you at all. We take pride in our service, however there are times when a salesman can miss a beat or as in this case a supplier delivered the wrong collet. for this reason, I have management in place to react quickly. I would like it to be known, we never reacted because of your post, but rather as it is our normal policy to make sure a client gets sorted out quickly and efficiently. A request for you Carel, sometimes orders don't go smoothly, let management know & I'm sure you will get a very positive response. We hope we will see you again.