Disappointed

I ordered furniture on their online store over a week ago and was I formed via SMS that it will be delivered the Friday and then the Saturday that same week. I work during the week and on weekends and arranged to be home to receive my furniture. No one came to deliver and I never received any calls or messages saying it will not come anymore on those days. I phoned numerous times. I was informed that it should the come on Monday, I made arrangements by my work again, still no one came and no one informed me that the delivery would not be made that day. I then phoned again to find out what is going on, I was told they would come on Wednesday, I told them that I can't because I will be working the whole day till the following day 08:00AM as my work is in the security industry, I was on duty and couldn't leave my post. I then in the same phone all organised for my furniture to be delivered the following day(Thursday) as I will be off duty, I also arranged with the courier company for Thursday when they phoned later on the Wednesday requesting to drop the things off on that same Wednesday, after I explained that I cannot get off work to receive the furniture. I was told by both Rochester and the courier company(Incredible Connection delivery) that it will not be a problem and that I will receive my furniture on Thursday. Thursday around 15:00, after waiting the whole day I phoned the courier company to find out if they are still coming they told me no they are in a whole other town. I phoned Rochester they asked if I can rather receive the furniture on Friday as they will not be coming to me that day anymore, I explained that I will be working and won't be able to receive it as I will be at work and won't be able to get off to receive my furniture, I also complained about the fact that this is affecting my work, I was told that they will speak to the manager and get back to me shortly, I never received a phone call with them getting back to me. Friday around 09:00Am I get a call saying they want to deliver my furniture after I explained that I will be at work, on the phone call I tell them that I can't come because of work and all they tell me is that this is a problem now, as if I'm the issue now. This is poor service and lack of communication. This is becoming a big problem by my work now. This is very disappointing and I will not be recommending any of these businesses to anyone.