RS
Rogz Sa
Unclaimed Business
RS
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJB
Jessica B
1 reviews | Active since Jan 2020
29 Aug 2024, 12:34
Utility harnass
I'm puzzled by my experience with these utility harnesses. I bought a medium for my dachshund, and it was perfect! It fits snugly and stays in place. Encouraged by this success, I purchased a large for my Afrikanis, but the results were disappointing. The medium was too small around her body, though the neck fit well. So, I opted for the large size, thinking the dimensions would be ideal. Unfortunately, it's far too loose around her neck, and the body fasteners inexplicably loosen during use, rendering it impractical. I discovered this flaw while in our yard when my Afrikanis effortlessly stood on her hind legs and backed out of the harness. It's alarming to think what could have happened if we were out in public. As she's still a puppy and not fully trained, this potential safety risk is unacceptable. I'm definitely going to purchase another brand
Helpful (0)
|Replies (0)JB
Jessica B
1 reviews | Active since Jan 2020
29 Aug 2024, 12:34
Utility harnass
I'm puzzled by my experience with these utility harnesses. I bought a medium for my dachshund, and it was perfect! It fits snugly and stays in place. Encouraged by this success, I purchased a large for my Afrikanis, but the results were disappointing. The medium was too small around her body, though the neck fit well. So, I opted for the large size, thinking the dimensions would be ideal. Unfortunately, it's far too loose around her neck, and the body fasteners inexplicably loosen during use, rendering it impractical. I discovered this flaw while in our yard when my Afrikanis effortlessly stood on her hind legs and backed out of the harness. It's alarming to think what could have happened if we were out in public. As she's still a puppy and not fully trained, this potential safety risk is unacceptable. I'm definitely going to purchase another brand
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
14 Jun 2021, 11:22
Stop pull harness, rubber under metal buckle is perished, they won't exchange and it has been 8 days since I purchased it.
I know that Planet Woof at Leadville Dog Park is probably the one in the wrong but they are blaming Rogz SA. I bought a Stop pull harness after doing a lot of research on Rogz SA web page, I bought it on the 6th of June 2021, I used it on my 15kg, 11-year-old, partially blind spaniel on the next Friday, and the next Saturday. On the Saturday at Leadville dog park, I noticed the parts under the dog's legs were flapping, even though when I bought it, I asked the lady working in the shop to assist me to put it on correctly, she did not adjust the staps by the legs. When I got home on Saturday and took the stop-pull harness off, I saw that the buckle could be moved, however when I moved the buckle, I say that the rubber under the metal buckle has perished which I assumed was due to the pressure and maybe it was old stock. I took it back today Monday 14 June 2021 to exchange it and I thought maybe I had been unlucky with the product and to try another one. The lady working at Planet Wooff said she couldn't help me as she could not exchange it and said she would need to speak to her boss. I explained that the Consumer Protection Act allows you to return an item that is faulty. She told me it was not her problem, and I would have to wait for her boss to see it at some stage, after her calling me rude and demanding, she agreed to phone her boss, Carmen. who wanted photos to send to the Rogz rep, we sent the photos, the Rogz rep said it would have to be sent in to see if it is a manufacturing fault and I replied that the dog cannot get to that part of the harness as there is a special loop to loop the excess in so it doesn't bother the dog on its back. The owner (Carmen) then arrived and said because I was being so difficult, they had to send it in to ensure they got their money back from Rogz, and only then could I do an exchange or refund. I asked for it back and said I will report it to the CGSO - Consumer Goods And Services Ombud and lodge a complaint. She then went on to say that my reaction was indicative of someone who would purposely damage goods, at that stage I told her I do not wish to argue with people who won't try to help. She told me that I am from the devil and that I should not own a dog. I love Leadville Dog Park, I support the restaurant, the pet shop and the dog parlour, but after this morning I will never go back to that pet shop again as they don't know the CPA or how to treat people. I have all the photos to substantiate my claims and am horrified that what I thought would be a quick exchange turned into a degrading and awful attack, I am under the outstanding the Pet Wooof is part of the merchandise and privately run but that is not an excuse for not knowing the CPA and treating your customers with dignity. Carmen was very kind to point out that she had cameras in the shop and therefore outside she said I was from the devil and shouldn't have a dog, that is calculated and vindicated, I had the right to be upset at my treatment.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
14 Jun 2021, 11:22
Stop pull harness, rubber under metal buckle is perished, they won't exchange and it has been 8 days since I purchased it.
I know that Planet Woof at Leadville Dog Park is probably the one in the wrong but they are blaming Rogz SA. I bought a Stop pull harness after doing a lot of research on Rogz SA web page, I bought it on the 6th of June 2021, I used it on my 15kg, 11-year-old, partially blind spaniel on the next Friday, and the next Saturday. On the Saturday at Leadville dog park, I noticed the parts under the dog's legs were flapping, even though when I bought it, I asked the lady working in the shop to assist me to put it on correctly, she did not adjust the staps by the legs. When I got home on Saturday and took the stop-pull harness off, I saw that the buckle could be moved, however when I moved the buckle, I say that the rubber under the metal buckle has perished which I assumed was due to the pressure and maybe it was old stock. I took it back today Monday 14 June 2021 to exchange it and I thought maybe I had been unlucky with the product and to try another one. The lady working at Planet Wooff said she couldn't help me as she could not exchange it and said she would need to speak to her boss. I explained that the Consumer Protection Act allows you to return an item that is faulty. She told me it was not her problem, and I would have to wait for her boss to see it at some stage, after her calling me rude and demanding, she agreed to phone her boss, Carmen. who wanted photos to send to the Rogz rep, we sent the photos, the Rogz rep said it would have to be sent in to see if it is a manufacturing fault and I replied that the dog cannot get to that part of the harness as there is a special loop to loop the excess in so it doesn't bother the dog on its back. The owner (Carmen) then arrived and said because I was being so difficult, they had to send it in to ensure they got their money back from Rogz, and only then could I do an exchange or refund. I asked for it back and said I will report it to the CGSO - Consumer Goods And Services Ombud and lodge a complaint. She then went on to say that my reaction was indicative of someone who would purposely damage goods, at that stage I told her I do not wish to argue with people who won't try to help. She told me that I am from the devil and that I should not own a dog. I love Leadville Dog Park, I support the restaurant, the pet shop and the dog parlour, but after this morning I will never go back to that pet shop again as they don't know the CPA or how to treat people. I have all the photos to substantiate my claims and am horrified that what I thought would be a quick exchange turned into a degrading and awful attack, I am under the outstanding the Pet Wooof is part of the merchandise and privately run but that is not an excuse for not knowing the CPA and treating your customers with dignity. Carmen was very kind to point out that she had cameras in the shop and therefore outside she said I was from the devil and shouldn't have a dog, that is calculated and vindicated, I had the right to be upset at my treatment.
0
Replies (0)KR
Kristin R
1 reviews | Active since Jan 2020
15 Dec 2020, 09:59
Happy client
Under written by Hollard, Rogz pet insurance was affordable. I was upset however to read my breed of dog was excluded from certain benefits, when you ask me for my breed in order to quote I believe you should alert me that the breed I've entered is on an exclusionary list. None the less I did not have the policy very long when I needed to get rid of my dog. I had already given notice to cancel when I was requested to take the dog for blood test before they would accept him. I did the tests on my own account not expecting to be covered in my notice period but I thought I'd ask anyways because it's been a tough year and any refund would have helped. They were so friendly and helpful. My claim was handled quickly even though the rescue dogs history was partly unknown. I got most of my money back and I was really impressed with them. Highly recommended!
Helpful (0)
|Replies (0)KR
Kristin R
1 reviews | Active since Jan 2020
15 Dec 2020, 09:59
Happy client
Under written by Hollard, Rogz pet insurance was affordable. I was upset however to read my breed of dog was excluded from certain benefits, when you ask me for my breed in order to quote I believe you should alert me that the breed I've entered is on an exclusionary list. None the less I did not have the policy very long when I needed to get rid of my dog. I had already given notice to cancel when I was requested to take the dog for blood test before they would accept him. I did the tests on my own account not expecting to be covered in my notice period but I thought I'd ask anyways because it's been a tough year and any refund would have helped. They were so friendly and helpful. My claim was handled quickly even though the rescue dogs history was partly unknown. I got most of my money back and I was really impressed with them. Highly recommended!
0
Replies (0)YR
Yolanda Roozen-Dekenah
1 reviews | Active since Jan 2020
6 Sept 2020, 19:33
Rogz rocks
Bought a harness for our dog today. She is impossible to take for walks on the lead, as she pulls you all over the place. The harness is wonderful, her lead clips on the back, and she is as good as gold. Well done, money well spent.
Helpful (0)
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Yolanda Roozen-Dekenah
1 reviews | Active since Jan 2020
6 Sept 2020, 19:33
Rogz rocks
Bought a harness for our dog today. She is impossible to take for walks on the lead, as she pulls you all over the place. The harness is wonderful, her lead clips on the back, and she is as good as gold. Well done, money well spent.
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Replies (0)CB
CR
Charlotte R
1 reviews | Active since Jan 2020
26 Jul 2019, 07:37
Best Customer Service EVER!!
I would like to give the highest commendation to Rogz SA, but especially Janet Mendez for her flawless customer service! I had a complaint on Tuesday 23 July 2019 and by Thursday 25 July 2019 (after some emails) she had sorted everything out beyond my expectations! So, Thank you Janet, from the bottom of my (and Bhālū's) heart! You are a star!!!
Helpful (0)
|Replies (0)CR
Charlotte R
1 reviews | Active since Jan 2020
26 Jul 2019, 07:37
Best Customer Service EVER!!
I would like to give the highest commendation to Rogz SA, but especially Janet Mendez for her flawless customer service! I had a complaint on Tuesday 23 July 2019 and by Thursday 25 July 2019 (after some emails) she had sorted everything out beyond my expectations! So, Thank you Janet, from the bottom of my (and Bhālū's) heart! You are a star!!!
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Replies (0)JJ
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Graham S
1 reviews | Active since Jan 2020
8 Sept 2018, 05:51
Overpriced Bad Quality
Overpriced for absolutely **** quality produt. collar clip comes apart in my hands and my cat lost the R75 collar within 1 hour. Shocking. Profits put above me being able to feel safe my cat has my details on it.
Helpful (0)
|Replies (0)GS
Graham S
1 reviews | Active since Jan 2020
8 Sept 2018, 05:51
Overpriced Bad Quality
Overpriced for absolutely **** quality produt. collar clip comes apart in my hands and my cat lost the R75 collar within 1 hour. Shocking. Profits put above me being able to feel safe my cat has my details on it.
0
Replies (0)