Disgusting work ethics

Worst testing center to go and do learners booking,I went there on a Thursday customer is poor I was told to get an eye test certificate before booking. Monday as I was writing Tuesday 16h00 I returned with it after 2 hours of no direction I was told I have no booking made my booking expired in 3 days so I’m confused if weekends count from day of booking,15:30 of making a booking for this Friday I wanted to pay the booking fee the cashiers told me they are knocking off! Ever since I’ve set foot none of the stuff members has badges for identify whom you’re talking! Disgusting work ethics no customer service! Rude stuff!! Non helpers they don’t care!!! And we are paying it’s not a free service.