DO NOT ORDER FROM THEM

Ordered through their website https://www.rosebanksale.shop/track_order to the value of R949.00. Shipping included. One site says delivered and another that its still in transet. I queried as to where my parcel was and this was the response I received :

Dear Customer, Thank you for contacting us. I checked the tracking details and it shows that the package has been delivered. In this case, we can provide the tracking number WUYOU3000002872, and you can check the status of the package through the following URL: https://www.17track.net/en. Or, you can check the status of the package at your local post office. Since the package has been delivered to the address provided at the checkout, we ship it to you in good faith. You can ask your friends/neighbors/family if they help you sign. Hope you receive the package as soon as possible. Thank you for understanding! I apologize again and hope you can receive your items as soon as possible. Best wishes, Customer service center

The postal service in SA is no longer fully operational and I therefore cannot investigate where my parcel is, nor do I know which courier company actually handled the package. When you do into the link https://www.17track.net/en they ask you to pay a "refundable" amount and ask you for your bank card details. As far as I am concerned I appreciate the money in my bank account and will be doing no such thing. I shouldn't have to pay to find out where my parcel is. I find the lack of assistance to be unprofessional and a wash of the hands.

DO NOT ORDER FROM THEM