Royal Granite Tops
Claimed Business
Royal Granite Tops
Claimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#3
in Construction & Hardware
NPS Score
100
Recommended: Very Likely
Review Distribution
5|1 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Royal Granite Tops
Royal Granite Tops has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Royal Granite Tops across 67 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Thinus van den Berg Thinus van den Berg
1 reviews | Active since Jan 2020
30 Oct 2025, 11:14
Most possitive reviews do not reach social media.
Within 3 days we went from equiry qoute to vrry professional instalation. No hidden cost. 20% cheaper than next quote from a Midrand company. Fsst response. No hassles regarding deposits etc. Just good service. I was worried about some of the negative reviews but glad I trusted them.
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Thinus van den Berg Thinus van den Berg
1 reviews | Active since Jan 2020
30 Oct 2025, 11:14
Most possitive reviews do not reach social media.
Within 3 days we went from equiry qoute to vrry professional instalation. No hidden cost. 20% cheaper than next quote from a Midrand company. Fsst response. No hassles regarding deposits etc. Just good service. I was worried about some of the negative reviews but glad I trusted them.
0
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Alex S
1 reviews | Active since Jan 2020
2 Jan 2025, 19:17
*****ulent Business
The ower Charles Matondora has no business ethics. Don't watse your time and money. This company shows complete disregard for its customers and provides terrible service. I hired them to do my kitchen, despite their quote being R2,000 higher than other companies, because they promised to start immediately. I paid them R19,000, but two weeks later, no work has been done. After weeks of empty promises, they are now demanding more money to install the kitchen countertops. I've given them plenty of chances to complete the job, and when I requested a refund, they refused. As a result, my bank has been contacted, and a case will be opened with the police. I highly advise against using their services.
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Alex S
1 reviews | Active since Jan 2020
2 Jan 2025, 19:17
*****ulent Business
The ower Charles Matondora has no business ethics. Don't watse your time and money. This company shows complete disregard for its customers and provides terrible service. I hired them to do my kitchen, despite their quote being R2,000 higher than other companies, because they promised to start immediately. I paid them R19,000, but two weeks later, no work has been done. After weeks of empty promises, they are now demanding more money to install the kitchen countertops. I've given them plenty of chances to complete the job, and when I requested a refund, they refused. As a result, my bank has been contacted, and a case will be opened with the police. I highly advise against using their services.
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Replies (0)KM
KC M
1 reviews | Active since Jan 2020
21 Nov 2024, 10:08
Terrible Service - Do not be deceived!
Owned by a chap that goes by the name Charles Matondora. I feel compelled to warn others about the unprofessional and disappointing experience I had with Royal Granite Tops. From start to finish, their service has been nothing short of appalling. After securing their services, I paid a deposit in good faith expecting the job to be completed on time and to a high standard. Unfortunately, this was far from the reality. Not only did they fail to complete the work, but their communication throughout the process was unresponsive and dismissive. When I attempted to address the issue and request a refund for the incomplete job, they outright refused, leaving me frustrated and out of pocket. This company has displayed a lack of integrity and professionalism, and I strongly urge anyone considering their services to think twice. Save yourself the time, money, and stress—look elsewhere for a reliable and reputable granite supplier. Avoid Royal Granite Tops at all costs.
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KC M
1 reviews | Active since Jan 2020
21 Nov 2024, 10:08
Terrible Service - Do not be deceived!
Owned by a chap that goes by the name Charles Matondora. I feel compelled to warn others about the unprofessional and disappointing experience I had with Royal Granite Tops. From start to finish, their service has been nothing short of appalling. After securing their services, I paid a deposit in good faith expecting the job to be completed on time and to a high standard. Unfortunately, this was far from the reality. Not only did they fail to complete the work, but their communication throughout the process was unresponsive and dismissive. When I attempted to address the issue and request a refund for the incomplete job, they outright refused, leaving me frustrated and out of pocket. This company has displayed a lack of integrity and professionalism, and I strongly urge anyone considering their services to think twice. Save yourself the time, money, and stress—look elsewhere for a reliable and reputable granite supplier. Avoid Royal Granite Tops at all costs.
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Debra L
1 reviews | Active since Jan 2020
12 Sept 2024, 08:37
Royal Granite Tops is a ****
This company is a ****. We requested a quote to fix a top that broke in the kitchen. We got the quote and were asked to pay a deposit. Charles came to get a sample and said he would let us know when he would come and install. We paid the deposit on 8/8/2024. After that we struggled to get hold of him. He does not answer calls, WhatsApp messages or e-mails. We got hold of someone he sub-contracts for who got hold of him. He finally phoned and made an appointment for 28/8/2024 at 11h00. He didn't pitch. I phoned 14 times and sent 4 messages that day, no reply. I phoned 10 times and sent 2 messages the following day, no reply. We finally got hold of him through the person he sub-contracts for and he promised to repay the deposit. Never happened. We tried getting hold of him again and couldn't. I went to his business address which was his house. He wasn't there but his daughter contacted him for me, and he promised to refund me that weekend. He didn't. I got hold of him again and he said he was waiting for money to clear for a job he just did and he would pay me. He didn't. It is now the 12/9/2024 and he still has not refunded us. Use Royal Granite Tops at you own risk.
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Debra L
1 reviews | Active since Jan 2020
12 Sept 2024, 08:37
Royal Granite Tops is a ****
This company is a ****. We requested a quote to fix a top that broke in the kitchen. We got the quote and were asked to pay a deposit. Charles came to get a sample and said he would let us know when he would come and install. We paid the deposit on 8/8/2024. After that we struggled to get hold of him. He does not answer calls, WhatsApp messages or e-mails. We got hold of someone he sub-contracts for who got hold of him. He finally phoned and made an appointment for 28/8/2024 at 11h00. He didn't pitch. I phoned 14 times and sent 4 messages that day, no reply. I phoned 10 times and sent 2 messages the following day, no reply. We finally got hold of him through the person he sub-contracts for and he promised to repay the deposit. Never happened. We tried getting hold of him again and couldn't. I went to his business address which was his house. He wasn't there but his daughter contacted him for me, and he promised to refund me that weekend. He didn't. I got hold of him again and he said he was waiting for money to clear for a job he just did and he would pay me. He didn't. It is now the 12/9/2024 and he still has not refunded us. Use Royal Granite Tops at you own risk.
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O
Owen
1 reviews | Active since Jan 2020
24 Jul 2023, 16:12
What you see is more than what you get
What you see is more than what you get. Very reliable, 1day job. I paid the deposit before meeting him, and i was not disappointed. He delivered the best quality top for my kitchen
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