RSA Debt Mediation
Verified Business
|4.3|12 Reviews (last 12 months)|Responds in 921h 30m
RSA Debt Mediation
Verified Business
|4.3
12 Reviews (last 12 months)
Responds in 921h 30m
AI Review Summary
Based on recent customer reviews, RSA Debt Mediation receives polarised feedback shaped by the sensitive nature of debt review removal services. Satisfied clients consistently praise specific consultants such as Janine, Carin, and Alta for professionalism, clear communication, and successfully clearing their names from debt review, allowing them to regain creditworthiness. However, a recurring theme among dissatisfied customers involves disputed debit order deductions, alleged unauthorised sign-ups, and difficulty obtaining breakdowns or call recordings. Concerns around transparency and slow response times stand in contrast to the warm appreciation expressed for individual staff members.
Performance(last 12 months):
TrustIndex
5.8
Ranking
#94
in Financial Services
Reply Time
921h 30m
NPS Score
-100
Recommended: Unlikely
Review Distribution
4.3|12 Reviews
Aug '25 - Jul '26
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGJ
George-Angelo Jones
1 reviews | Active since May 2017
21 May 2026, 09:41
I would to thank Janine for swift action with getting my clearance certificate
I would to thank Janine for swift action with getting my clearance certificate. She constantly communicated with me and she honoured her every word. Thank you very much Janine.
Helpful (0)
|Replies (1)GJ
George-Angelo Jones
1 reviews | Active since May 2017
21 May 2026, 09:41
I would to thank Janine for swift action with getting my clearance certificate
I would to thank Janine for swift action with getting my clearance certificate. She constantly communicated with me and she honoured her every word. Thank you very much Janine.
0
Replies (1)KD
KATLEGO D
1 reviews | Active since Jul 2024
12 May 2026, 08:07
thank you for your help and proffesionalism
Really happy with the service from the admin department. They were friendly, quick to assist, and kept me updated throughout the process. Thank you for the great support.
Helpful (0)
|Replies (1)LN
Lerato N
1 reviews | Active since Feb 2026
15 Apr 2026, 14:32
Deductions Not in Line with Agreement & No Breakdown Provided
I am lodging a complaint against RSA Debt Mediation regarding deductions made from my account that are not in line with the agreement I made with their consultant Antoinette. The following amounts were deducted: • R6,000 • R500 • R1,316 I have made several attempts, both telephonically and via email, requesting a detailed breakdown and explanation for each of these amounts. However, RSA Debt Mediation has failed to provide any clarity or justification. Their inability to explain these discrepancies is highly concerning and reflects a lack of transparency and accountability.
Helpful (0)
|Replies (1)LN
Lerato N
1 reviews | Active since Feb 2026
15 Apr 2026, 14:32
Deductions Not in Line with Agreement & No Breakdown Provided
I am lodging a complaint against RSA Debt Mediation regarding deductions made from my account that are not in line with the agreement I made with their consultant Antoinette. The following amounts were deducted: • R6,000 • R500 • R1,316 I have made several attempts, both telephonically and via email, requesting a detailed breakdown and explanation for each of these amounts. However, RSA Debt Mediation has failed to provide any clarity or justification. Their inability to explain these discrepancies is highly concerning and reflects a lack of transparency and accountability.
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Vincent
1 reviews | Active since Mar 2026
26 Mar 2026, 10:22
I want to thank RSA Debt Mediation for their thorough and honest service
I want to thank RSA Debt Mediation for their thorough and honest service. I needed assistance with my removal and they helped me through the entire process from start to finish. If you are unde debt review and want to become credit worthy again, this is the place to contact!!! You guys are lifesavers!!!
Helpful (0)
|Replies (1)V
Vincent
1 reviews | Active since Mar 2026
26 Mar 2026, 10:22
I want to thank RSA Debt Mediation for their thorough and honest service
I want to thank RSA Debt Mediation for their thorough and honest service. I needed assistance with my removal and they helped me through the entire process from start to finish. If you are unde debt review and want to become credit worthy again, this is the place to contact!!! You guys are lifesavers!!!
0
Replies (1)S
Sherwin
1 reviews | Active since Mar 2026
26 Mar 2026, 10:19
I am thrilled with RSA Debt Mediation! They have helped me out of such a sticky situation
I am thrilled with RSA Debt Mediation! They have helped me out of such a sticky situation. I have been waiting for years for my name to be cleared from Debt Review forever, and RSA Debt Mediation came to my rescue! Their service was absolutely a blessing, they made me feel so valued as a client, what a pleasure!!! Thank you RSA Debt Mediation- THANK YOU!
Helpful (0)
|Replies (1)S
Sherwin
1 reviews | Active since Mar 2026
26 Mar 2026, 10:19
I am thrilled with RSA Debt Mediation! They have helped me out of such a sticky situation
I am thrilled with RSA Debt Mediation! They have helped me out of such a sticky situation. I have been waiting for years for my name to be cleared from Debt Review forever, and RSA Debt Mediation came to my rescue! Their service was absolutely a blessing, they made me feel so valued as a client, what a pleasure!!! Thank you RSA Debt Mediation- THANK YOU!
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Replies (1)