terrible

got Charged 45 Euro for the worlds smallest bag due to the wheel that did not fit in the measurement hole thing, their response was pay the amount / dont board the flight /leave your bag at the airport ..o and in this modern time they only take credit cards how ridiculous ....Customer service is poor you get a copy and paste response from the website after waiting 5 days and then they close your ticket as resolved once they have responded....wow someone needs to do some training with your staff of how a CRM works