Absa stole my money

Absa bank stole my money out of my account I want my full refund but I can not get it I tried to reply of the complaint email I received but I can not get my email through to them I even tried phoning them I was asked to hold the line and when they respond I was told that the person that was handling my case will send me an email but with no luck I’m still waiting my case number C-59264025 . I need my money back the full refund I don’t have food in my house I am currently unemployed I made arrangements with them to tell them that I have a pending case against absa bank and that only when my case has been settled I can make arrangements for I can not afford to pay anything or anyone as I’m trying to make a living with what I receive and R4650 is a lot of money I want my money back