SA Furniture Removal
Claimed Business
Transportation & Logistics|2.8|13 Reviews (last 12 months)|This business does not respond to reviews
SA Furniture Removal
Claimed Business
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, SA Furniture Removal receives largely positive feedback for competitive pricing, punctual long-distance deliveries, and friendly, professional staff. Repeat customers highlight stress-free moves with no damage to belongings. However, a significant minority report serious concerns including missing or damaged items, failure to wrap furniture properly, dishonesty about shared truck loads, and extreme difficulty obtaining refunds after cancellations. Poor post-service communication and a refusal to take responsibility for lost goods are recurring complaints among dissatisfied customers.
Performance(last 12 months):
TrustIndex
0
Ranking
#23
in Transportation & Logistics
NPS Score
33
Recommended: Likely
Review Distribution
2.8|13 Reviews
Jun '25 - May '26
5(30%)
4(10%)
3(0%)
2(0%)
1(60%)
5(30%)
4(10%)
3(0%)
2(0%)
1(60%)
Frequently Asked Questions About SA Furniture Removal
Based on recent customer reviews, SA Furniture Removal receives largely positive feedback for competitive pricing, punctual long-distance deliveries, and friendly, professional staff. Repeat customers highlight stress-free moves with no damage to belongings. However, a significant minority report serious concerns including missing or damaged items, failure to wrap furniture properly, dishonesty about shared truck loads, and extreme difficulty obtaining refunds after cancellations. Poor post-service communication and a refusal to take responsibility for lost goods are recurring complaints among dissatisfied customers.
SA Furniture Removal has a TrustIndex of 0 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. Hellopeter has tracked SA Furniture Removal across 22 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDT
Dean T
1 reviews | Active since Jan 2020
9 Mar 2026, 16:36
Efficient and proffesional
I booked my move with Carolus and the service I’ve received was outstanding. Everything was quick and efficient from the admin to the actual move went smooth. The team worked hard even through rain and delivered ahead of schedule.
Helpful (0)
|Replies (0)DT
Dean T
1 reviews | Active since Jan 2020
9 Mar 2026, 16:36
Efficient and proffesional
I booked my move with Carolus and the service I’ve received was outstanding. Everything was quick and efficient from the admin to the actual move went smooth. The team worked hard even through rain and delivered ahead of schedule.
0
Replies (0)RE
Ruzaan E
1 reviews | Active since Jan 2020
17 Feb 2026, 10:00
Don't even deserve 1 Star!
This company does not even deserve 1 Star! Unprofessional service, goods arrived 2 days later than scheduled, boxes missing, expensive items missing. Was told that the truck only had our things in, when in fact it had other peoples belongings in. Takes no responsibility for the missing goods, we get told we are ****s. They asked for a list of the box numbers and content, when confronted with the missing goods. This was not required beforehand. Our stuff sat in a truck for 2 days in Bloemfontein and I was not informed of this. Terrible service and extremely unprofessional.
Helpful (0)
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Ruzaan E
1 reviews | Active since Jan 2020
17 Feb 2026, 10:00
Don't even deserve 1 Star!
This company does not even deserve 1 Star! Unprofessional service, goods arrived 2 days later than scheduled, boxes missing, expensive items missing. Was told that the truck only had our things in, when in fact it had other peoples belongings in. Takes no responsibility for the missing goods, we get told we are ****s. They asked for a list of the box numbers and content, when confronted with the missing goods. This was not required beforehand. Our stuff sat in a truck for 2 days in Bloemfontein and I was not informed of this. Terrible service and extremely unprofessional.
0
Replies (0)HM
Hanlie M
1 reviews | Active since Jan 2020
11 Aug 2025, 04:52
Refund Still Not Paid
I paid SA Furniture Removals in February for a move I later cancelled. They confirmed I’d get a full refund by the end of March. Months later, I’ve received only small, irregular amounts — less than half of what I paid — and communication has stopped.
Helpful (0)
|Replies (0)HM
Hanlie M
1 reviews | Active since Jan 2020
11 Aug 2025, 04:52
Refund Still Not Paid
I paid SA Furniture Removals in February for a move I later cancelled. They confirmed I’d get a full refund by the end of March. Months later, I’ve received only small, irregular amounts — less than half of what I paid — and communication has stopped.
0
Replies (0)HM
Hanlie M
1 reviews | Active since Jan 2020
7 Aug 2025, 06:02
Paid for Services Never Rendered – Still No Refund Months Later
I paid SA Furniture Removals in March for a move that I had to cancel due to a change in plans. I informed them well in advance and was assured that my deposit would be refunded. It’s now August, and despite numerous follow-ups, I still haven’t received any money back. The lack of communication and failure to follow through on their own promises is deeply disappointing. This kind of service is unacceptable, and I cannot recommend them based on my experience.
Helpful (0)
|Replies (0)HM
Hanlie M
1 reviews | Active since Jan 2020
7 Aug 2025, 06:02
Paid for Services Never Rendered – Still No Refund Months Later
I paid SA Furniture Removals in March for a move that I had to cancel due to a change in plans. I informed them well in advance and was assured that my deposit would be refunded. It’s now August, and despite numerous follow-ups, I still haven’t received any money back. The lack of communication and failure to follow through on their own promises is deeply disappointing. This kind of service is unacceptable, and I cannot recommend them based on my experience.
0
Replies (0)HM
Hanlie M
1 reviews | Active since Jan 2020
7 Aug 2025, 02:35
Poor Service and No Accountability – Avoid This Company
I would not recommend SA Furniture Removals to anyone. I contacted them in February to assist with my move. They offered me a discount if I paid immediately, which I did. Unfortunately, my circumstances changed and I no longer needed to move. I informed them in good time, and they confirmed that I would receive a full refund by the end of March. Since then, I’ve only received small amounts — sometimes as little as R200 per week. They promised to settle the full amount by the end of July, but now they are completely ignoring me. They’re also twisting the story, claiming that I asked for payment at the end of July — which is not true. They haven’t even refunded half of what I paid. This is by far the worst company I have ever dealt with: no responsibility, no honesty, just empty promises. I truly regret ever contacting SA Furniture Removals.
Helpful (0)
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Hanlie M
1 reviews | Active since Jan 2020
7 Aug 2025, 02:35
Poor Service and No Accountability – Avoid This Company
I would not recommend SA Furniture Removals to anyone. I contacted them in February to assist with my move. They offered me a discount if I paid immediately, which I did. Unfortunately, my circumstances changed and I no longer needed to move. I informed them in good time, and they confirmed that I would receive a full refund by the end of March. Since then, I’ve only received small amounts — sometimes as little as R200 per week. They promised to settle the full amount by the end of July, but now they are completely ignoring me. They’re also twisting the story, claiming that I asked for payment at the end of July — which is not true. They haven’t even refunded half of what I paid. This is by far the worst company I have ever dealt with: no responsibility, no honesty, just empty promises. I truly regret ever contacting SA Furniture Removals.
0
Replies (0)DB
HM
Hanlie M
1 reviews | Active since Jan 2020
26 Jun 2025, 03:26
I am deeply disappointed with SA Furniture Removal.
I’ve already written a review before, but I feel the need to speak out again. The company promised to refund me in full since March 2025, but to this day I’ve only received R3350 — and they still owe me money. Time and time again, they’ve made promises, but nothing has come of it. Three weeks no money, after they promised weekly payments, their idea. I feel completely discouraged. It feels like I have to beg for my own money, money that is rightfully mine. How is it fair that I, as a customer, am treated this way? This whole experience has been exhausting and incredibly disappointing. I’m simply asking for what is owed to me.
Helpful (0)
|Replies (0)HM
Hanlie M
1 reviews | Active since Jan 2020
26 Jun 2025, 03:26
I am deeply disappointed with SA Furniture Removal.
I’ve already written a review before, but I feel the need to speak out again. The company promised to refund me in full since March 2025, but to this day I’ve only received R3350 — and they still owe me money. Time and time again, they’ve made promises, but nothing has come of it. Three weeks no money, after they promised weekly payments, their idea. I feel completely discouraged. It feels like I have to beg for my own money, money that is rightfully mine. How is it fair that I, as a customer, am treated this way? This whole experience has been exhausting and incredibly disappointing. I’m simply asking for what is owed to me.
0
Replies (0)JB
Jared B
1 reviews | Active since Jan 2020
20 Jun 2025, 10:17
Damaged furniture
They just hire a truck from Value Logistics and some general workers. They dont wrap furniture as per their terms and conditions resulting in scratches and dirty mattresses etc. They dump your beds on the sand on the pavement. They lost the foot for our washing machine and we could bot use the machine for two weeks while we source the part and pay out of our own pockets, after they were paid R10000 they ignore emails.
Helpful (0)
|Replies (0)JB
Jared B
1 reviews | Active since Jan 2020
20 Jun 2025, 10:17
Damaged furniture
They just hire a truck from Value Logistics and some general workers. They dont wrap furniture as per their terms and conditions resulting in scratches and dirty mattresses etc. They dump your beds on the sand on the pavement. They lost the foot for our washing machine and we could bot use the machine for two weeks while we source the part and pay out of our own pockets, after they were paid R10000 they ignore emails.
0
Replies (0)