SH
SA Home Loans
Verified Business
SH
SA Home Loans
Verified Business
84 Reviews (last 12 months)
Responds in 14 hours 22 min
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, SA Home Loans struggles significantly across all core customer experience dimensions. Customers consistently report severe communication breakdowns, prolonged process delays, billing disputes, and a fundamental lack of transparency. While a small number of reviews praise individual consultants who deliver exceptional personal service, the overwhelming pattern reveals systemic failures in responsiveness, process management, and financial accuracy that leave customers feeling ignored and financially disadvantaged.
Top Strengths:
- •Customer Service & Professional Guidance: A handful of named consultants such as Jermaine, Liezel de Wit, Sanelisiwe Mchunu, Vishan Das, and Aleta Booysen are praised for going above and beyond, showing patience and professionalism that customers deeply appreciate.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#3Ranked In Home Loans
14h 22mReply Time
-48 NPSUnlikely
Replied to 79% of negative reviews
Reply time on negative reviews: 15 hours 38 min
TrustIndex
0
Ranking
#3
in Home Loans
Avg Reply
14 hours 22 minutes
NPS Score
-48
Recommended: Unlikely
Replied to 79% of negative reviews
Reply time on negative reviews: 15 hours 38 min
Review Distribution
1.6|84 Reviews
May '25 - Apr '26
5(13.4%)
4(1.2%)
3(1.2%)
2(3.7%)
1(80.5%)
5(13.4%)
4(1.2%)
3(1.2%)
2(3.7%)
1(80.5%)
Recent reviews (84)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNN
Ninja N
1 reviews | Active since Jan 2020
18 Mar 2026, 07:20
Bad service
This is a second claim by this nonsense insurance where my roof got damaged due to the weather and they rejected my claim. Utter bad service. What's the point of a person having insurance that when you claim you reject it?
Helpful (0)
|Replies (0)NN
Ninja N
1 reviews | Active since Jan 2020
18 Mar 2026, 07:20
Bad service
This is a second claim by this nonsense insurance where my roof got damaged due to the weather and they rejected my claim. Utter bad service. What's the point of a person having insurance that when you claim you reject it?
0
Replies (0)BN
Brenda N
1 reviews | Active since Jan 2020
17 Mar 2026, 18:22
Excellent, efficient and professional Service!!
Mr Luyanda Mkhungo, thank you for such an excellent service that I’ve received from you. As SA home loans client I’m so proud to be part of this institution because of people like you. You’ve really exceeded my expectations with your patience and level of professionalism. Please keep up the good work and remain as committed as you are. Your kindness and patience really stood up for me. I wish your employer can call you in for positive orders because you deserve it and much more.
Helpful (0)
|Replies (0)BN
Brenda N
1 reviews | Active since Jan 2020
17 Mar 2026, 18:22
Excellent, efficient and professional Service!!
Mr Luyanda Mkhungo, thank you for such an excellent service that I’ve received from you. As SA home loans client I’m so proud to be part of this institution because of people like you. You’ve really exceeded my expectations with your patience and level of professionalism. Please keep up the good work and remain as committed as you are. Your kindness and patience really stood up for me. I wish your employer can call you in for positive orders because you deserve it and much more.
0
Replies (0)RZ
Rikus Z
1 reviews | Active since Jan 2020
6 Mar 2026, 12:14
Request for Management Contact – SA Home Loans Insurance
To Whom It May Concern, I am writing to formally raise my concern regarding my repeated attempts to obtain an insurance quotation for my property that is currently bonded through SA Home Loans. Over the past week and a half, I have contacted your office on approximately four separate occasions to request assistance with obtaining a quotation from the SA Home Loans short-term insurance department. On each occasion, the consultant assisting me indicated that my details would be forwarded to the relevant department and that someone would contact me. Unfortunately, despite these assurances, I have not received any follow-up communication. Additionally, when I requested to speak to management regarding this matter, I was placed on hold without the opportunity to speak to a supervisor or manager. This experience has been extremely frustrating and has left me without the assistance I require. At this stage, I would appreciate it if a member of management could please contact me directly to resolve this matter. I would prefer not to be redirected to another consultant, as multiple attempts through that channel have unfortunately not yielded any results. I trust that this matter will receive your urgent attention, and I look forward to hearing from a member of management soon.
Helpful (0)
|Replies (0)RZ
Rikus Z
1 reviews | Active since Jan 2020
6 Mar 2026, 12:14
Request for Management Contact – SA Home Loans Insurance
To Whom It May Concern, I am writing to formally raise my concern regarding my repeated attempts to obtain an insurance quotation for my property that is currently bonded through SA Home Loans. Over the past week and a half, I have contacted your office on approximately four separate occasions to request assistance with obtaining a quotation from the SA Home Loans short-term insurance department. On each occasion, the consultant assisting me indicated that my details would be forwarded to the relevant department and that someone would contact me. Unfortunately, despite these assurances, I have not received any follow-up communication. Additionally, when I requested to speak to management regarding this matter, I was placed on hold without the opportunity to speak to a supervisor or manager. This experience has been extremely frustrating and has left me without the assistance I require. At this stage, I would appreciate it if a member of management could please contact me directly to resolve this matter. I would prefer not to be redirected to another consultant, as multiple attempts through that channel have unfortunately not yielded any results. I trust that this matter will receive your urgent attention, and I look forward to hearing from a member of management soon.
0
Replies (0)VK
Vivian K
1 reviews | Active since Jan 2020
6 Mar 2026, 11:28
S.A Homeloans less than poor services.
On the 27th/02/2026 I wrote a review about S.A Homeloans regarding their less than poor services and their lack of responding to emails, immediately I received a call from one of their managers apologizing for the inconveniences caused and she then told me she will give me an update on the investigation she just needs my policy number to go ahead, as I comp****, One week later, I have not received an email from them, not a phonecall. I know you will read my review S.A Homeloans should you fail to respond to my query effeciantly & send me my refund I will be left with no choice but to take you to the Ombudsman.
Helpful (0)
|Replies (0)VK
Vivian K
1 reviews | Active since Jan 2020
6 Mar 2026, 11:28
S.A Homeloans less than poor services.
On the 27th/02/2026 I wrote a review about S.A Homeloans regarding their less than poor services and their lack of responding to emails, immediately I received a call from one of their managers apologizing for the inconveniences caused and she then told me she will give me an update on the investigation she just needs my policy number to go ahead, as I comp****, One week later, I have not received an email from them, not a phonecall. I know you will read my review S.A Homeloans should you fail to respond to my query effeciantly & send me my refund I will be left with no choice but to take you to the Ombudsman.
0
Replies (0)PA
Phillips A
1 reviews | Active since Jan 2020
5 Mar 2026, 08:30
Governance and Fairness Concerns in African Bank Staff Loan Processing
This is the first review regarding preferential treatment for senior executives, therefore don't delete complaints, rather address why this is happening! African Bank has been in partnership with SA Homeloans for a couple of years to process staff loan applications. However, there appears to be a concerning inconsistency in how these applications are handled. When an ordinary staff member’s loan application is declined, the decision is treated as final with no apparent flexibility. Yet in the case of senior executives such as the CFO or heads of departments, exceptions appear to be made by African Bank, allowing their applications to be processed through the previous Grindrod Bank process, which appears to offer more favourable terms. This raises serious questions about fairness, governance, and transparency. If a specific process has been established through this partnership for staff loan applications, it should apply consistently to all employees rather than allowing alternative channels or preferential arrangements for senior executives. Situations like this raise concerns about whether governance standards and regulatory expectations within the banking and financial sector are being app**** consistently.
Helpful (0)
|Replies (0)PA
Phillips A
1 reviews | Active since Jan 2020
5 Mar 2026, 08:30
Governance and Fairness Concerns in African Bank Staff Loan Processing
This is the first review regarding preferential treatment for senior executives, therefore don't delete complaints, rather address why this is happening! African Bank has been in partnership with SA Homeloans for a couple of years to process staff loan applications. However, there appears to be a concerning inconsistency in how these applications are handled. When an ordinary staff member’s loan application is declined, the decision is treated as final with no apparent flexibility. Yet in the case of senior executives such as the CFO or heads of departments, exceptions appear to be made by African Bank, allowing their applications to be processed through the previous Grindrod Bank process, which appears to offer more favourable terms. This raises serious questions about fairness, governance, and transparency. If a specific process has been established through this partnership for staff loan applications, it should apply consistently to all employees rather than allowing alternative channels or preferential arrangements for senior executives. Situations like this raise concerns about whether governance standards and regulatory expectations within the banking and financial sector are being app**** consistently.
0
Replies (0)PA
Phillips A
1 reviews | Active since Jan 2020
4 Mar 2026, 16:58
Governance and Fairness Concerns in African Bank Staff Loan Processing
African Bank has been in partnership with SA Homeloans for a couple of years to process staff loan applications. However, there appears to be a concerning inconsistency in how these applications are handled. When an ordinary staff member’s loan application is declined, the decision is treated as final with no apparent flexibility. Yet in the case of senior executives such as the CFO or heads of departments, exceptions appear to be made by African Bank, allowing their applications to be processed through the previous Grindrod Bank process, which appears to offer more favourable terms. This raises serious questions about fairness, governance, and transparency. If a specific process has been established through this partnership for staff loan applications, it should apply consistently to all employees rather than allowing alternative channels or preferential arrangements for senior executives. Situations like this raise concerns about whether governance standards and regulatory expectations within the banking and financial sector are being app**** consistently.
Helpful (0)
|Replies (0)PA
Phillips A
1 reviews | Active since Jan 2020
4 Mar 2026, 16:58
Governance and Fairness Concerns in African Bank Staff Loan Processing
African Bank has been in partnership with SA Homeloans for a couple of years to process staff loan applications. However, there appears to be a concerning inconsistency in how these applications are handled. When an ordinary staff member’s loan application is declined, the decision is treated as final with no apparent flexibility. Yet in the case of senior executives such as the CFO or heads of departments, exceptions appear to be made by African Bank, allowing their applications to be processed through the previous Grindrod Bank process, which appears to offer more favourable terms. This raises serious questions about fairness, governance, and transparency. If a specific process has been established through this partnership for staff loan applications, it should apply consistently to all employees rather than allowing alternative channels or preferential arrangements for senior executives. Situations like this raise concerns about whether governance standards and regulatory expectations within the banking and financial sector are being app**** consistently.
0
Replies (0)PA
Phillips A
1 reviews | Active since Jan 2020
4 Mar 2026, 16:52
Governance and Fairness Concerns in African Bank Staff Loan Processing
African Bank has been in partnership with SA Homeloans for several years to process staff loan applications. However, there appears to be a concerning inconsistency in how these applications are handled. When an ordinary staff member’s loan application is declined, the decision is treated as final with no apparent flexibility. Yet in the case of senior executives such as the CFO or heads of departments, exceptions appear to be made by African Bank, allowing their applications to be processed through the previous Grindrod Bank process, which appears to offer more favourable terms. This raises serious questions about fairness, governance, and transparency. If a specific process has been established through this partnership for staff loan applications, it should apply consistently to all employees rather than allowing alternative channels or preferential arrangements for senior executives. Situations like this raise concerns about whether governance standards and regulatory expectations within the banking and financial sector are being app**** consistently.
Helpful (0)
|Replies (0)PA
Phillips A
1 reviews | Active since Jan 2020
4 Mar 2026, 16:52
Governance and Fairness Concerns in African Bank Staff Loan Processing
African Bank has been in partnership with SA Homeloans for several years to process staff loan applications. However, there appears to be a concerning inconsistency in how these applications are handled. When an ordinary staff member’s loan application is declined, the decision is treated as final with no apparent flexibility. Yet in the case of senior executives such as the CFO or heads of departments, exceptions appear to be made by African Bank, allowing their applications to be processed through the previous Grindrod Bank process, which appears to offer more favourable terms. This raises serious questions about fairness, governance, and transparency. If a specific process has been established through this partnership for staff loan applications, it should apply consistently to all employees rather than allowing alternative channels or preferential arrangements for senior executives. Situations like this raise concerns about whether governance standards and regulatory expectations within the banking and financial sector are being app**** consistently.
0
Replies (0)OB
Orlene B
1 reviews | Active since Jan 2020
4 Mar 2026, 08:53
Governance and Fairness Concerns in African Bank Staff Loan Processing
African Bank has been in partnership with you for several years to process staff loan applications. However, there appears to be a concerning inconsistency in how these applications are handled. When an ordinary staff member’s loan application is declined, the decision is treated as final with no apparent flexibility. Yet in the case of senior executives such as the CFO or heads of departments, exceptions appear to be made, allowing their applications to be processed through the previous Grindrod Bank process, which reportedly offers more favourable terms. This raises serious questions about fairness, governance, and transparency. If a specific process has been established through this partnership for staff loan applications, it should apply consistently to all employees rather than allowing alternative channels or preferential arrangements for senior executives. Practices of this nature create the perception that different rules apply depending on seniority, which undermines trust and raises concerns about whether proper governance and internal controls are being upheld. Given the regulatory environment within the banking sector, it would be important to ensure that such practices are aligned with proper governance standards and treated consistently across all levels of staff.
Helpful (0)
|Replies (0)OB
Orlene B
1 reviews | Active since Jan 2020
4 Mar 2026, 08:53
Governance and Fairness Concerns in African Bank Staff Loan Processing
African Bank has been in partnership with you for several years to process staff loan applications. However, there appears to be a concerning inconsistency in how these applications are handled. When an ordinary staff member’s loan application is declined, the decision is treated as final with no apparent flexibility. Yet in the case of senior executives such as the CFO or heads of departments, exceptions appear to be made, allowing their applications to be processed through the previous Grindrod Bank process, which reportedly offers more favourable terms. This raises serious questions about fairness, governance, and transparency. If a specific process has been established through this partnership for staff loan applications, it should apply consistently to all employees rather than allowing alternative channels or preferential arrangements for senior executives. Practices of this nature create the perception that different rules apply depending on seniority, which undermines trust and raises concerns about whether proper governance and internal controls are being upheld. Given the regulatory environment within the banking sector, it would be important to ensure that such practices are aligned with proper governance standards and treated consistently across all levels of staff.
0
Replies (0)