Salt Employee Benefits (Pty) Ltd.
Verified Business
Salt Employee Benefits (Pty) Ltd.
Verified Business
74 Reviews (last 12 months)
Responds in 312 hours 60 min
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Salt Employee Benefits (Pty) Ltd. receives overwhelmingly negative feedback across virtually all service dimensions. Customers consistently report extreme delays in claim payouts, an almost total communication breakdown, and a deeply frustrating lack of accountability. While a handful of customers praise individual consultants by name, the dominant experience is one of financial distress caused by prolonged, unresolved claims processes.
Top Strengths:
- •Customer Service & Professional Guidance: A small number of customers name specific consultants such as Alfred and Bablwa as helpful and professional. One customer praised the friendly, smiling approach of a staff member.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#13Ranked In Investments & Wealth
312h 60mReply Time
-67 NPSUnlikely
Replied to 90% of negative reviews
Reply time on negative reviews: 269 hours 28 min
TrustIndex
0
Ranking
#13
in Investments & Wealth
Avg Reply
312h 60m
NPS Score
-67
Recommended: Unlikely
Replied to 90% of negative reviews
Reply time on negative reviews: 269 hours 28 min
Review Distribution
2.1|74 Reviews
May '25 - Apr '26
5(27.1%)
4(1.7%)
3(0%)
2(0%)
1(71.2%)
5(27.1%)
4(1.7%)
3(0%)
2(0%)
1(71.2%)
Recent reviews (74)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceS
BM
Buyiselo M
1 reviews | Active since Jan 2020
17 Feb 2026, 09:36
Fund withdrawal
Frustrating and disappointing to wait for so long to withdraw money since the 22nd of January no response about my retrenchment fund
Helpful (0)
|Replies (0)BM
Buyiselo M
1 reviews | Active since Jan 2020
17 Feb 2026, 09:36
Fund withdrawal
Frustrating and disappointing to wait for so long to withdraw money since the 22nd of January no response about my retrenchment fund
0
Replies (0)AO
Althea O
1 reviews | Active since Jan 2020
27 Jan 2026, 21:45
Very poor service
Hi good day people so I wrote on here last week and the very next day someone from this company called me only to calm me yet nothing further this is really bad can I lay a complaint at court against them ..it's been 4months and they told me it takes 6to 8 weeks.
Helpful (0)
|Replies (0)AO
Althea O
1 reviews | Active since Jan 2020
27 Jan 2026, 21:45
Very poor service
Hi good day people so I wrote on here last week and the very next day someone from this company called me only to calm me yet nothing further this is really bad can I lay a complaint at court against them ..it's been 4months and they told me it takes 6to 8 weeks.
0
Replies (0)IL
Inosentia L
1 reviews | Active since Jan 2020
26 Jan 2026, 12:44
Worst Worst Worst
They are the worst I won't lie they will tell u to keep calling and each time u call ul get a different story I've been waiting for my dads death claim since 2024 it's 2026 now they keep going back and forth yah ai shame so disappointed ngeke
Helpful (0)
|Replies (0)IL
Inosentia L
1 reviews | Active since Jan 2020
26 Jan 2026, 12:44
Worst Worst Worst
They are the worst I won't lie they will tell u to keep calling and each time u call ul get a different story I've been waiting for my dads death claim since 2024 it's 2026 now they keep going back and forth yah ai shame so disappointed ngeke
0
Replies (0)AO
MM
Melisizwe M
1 reviews | Active since Jan 2020
19 Jan 2026, 02:25
Unprofessional conduct
since April-May 2025 i made my withdrawal amount. I have been calling them so much i do not know how much airtime i have spent on them. 1. I am withdrawing all my money. Fine they take my forms. 2. The problem started when i was doing status on my application. imagine from April you are getting one message from every call you make after 10 working days. Which they tell you "we have escalated your problem to our administrator they will forward your process fast. Guess what still waiting even today.
Helpful (0)
|Replies (0)MM
Melisizwe M
1 reviews | Active since Jan 2020
19 Jan 2026, 02:25
Unprofessional conduct
since April-May 2025 i made my withdrawal amount. I have been calling them so much i do not know how much airtime i have spent on them. 1. I am withdrawing all my money. Fine they take my forms. 2. The problem started when i was doing status on my application. imagine from April you are getting one message from every call you make after 10 working days. Which they tell you "we have escalated your problem to our administrator they will forward your process fast. Guess what still waiting even today.
0
Replies (0)T
Theophilus
1 reviews | Active since Jan 2020
30 Dec 2025, 18:09
Bad service
I am very disappointed by the way you guy handle my claim and i have been waiting for your assistance but still nothing
Helpful (0)
|Replies (0)T
Theophilus
1 reviews | Active since Jan 2020
30 Dec 2025, 18:09
Bad service
I am very disappointed by the way you guy handle my claim and i have been waiting for your assistance but still nothing
0
Replies (0)MM
Mamorweng M
1 reviews | Active since Jan 2020
23 Dec 2025, 12:23
Unhappy
There was no help at all they telling me the payout takes about 1 year so I am wandering it's been 5years since my husband passed on there was no contributions from him for this passed years. y do I have to wait for 1 year for the payout?? Or did the use the money because no one claimed for 5years or what
Helpful (0)
|Replies (0)MM
Mamorweng M
1 reviews | Active since Jan 2020
23 Dec 2025, 12:23
Unhappy
There was no help at all they telling me the payout takes about 1 year so I am wandering it's been 5years since my husband passed on there was no contributions from him for this passed years. y do I have to wait for 1 year for the payout?? Or did the use the money because no one claimed for 5years or what
0
Replies (0)