

Salt Employee Benefits (Pty) Ltd.
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Salt Employee Benefits (Pty) Ltd. receives overwhelmingly negative feedback across virtually all service dimensions. Customers consistently report extreme delays in claim payouts, an almost total communication breakdown, and a deeply frustrating lack of accountability. While a handful of customers praise individual consultants by name, the dominant experience is one of financial distress caused by prolonged, unresolved claims processes.
Replied to 90% of negative reviews
Reply time on negative reviews: 269 hours 28 min
TrustIndex
0
Ranking
#13
in Investments & Wealth
Avg Reply
312h 60m
NPS Score
-67
Recommended: Unlikely
Replied to 90% of negative reviews
Reply time on negative reviews: 269 hours 28 min
May '25 - Apr '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Frustrating and disappointing to wait for so long to withdraw money since the 22nd of January no response about my retrenchment fund
1 reviews | Active since Jan 2020
Frustrating and disappointing to wait for so long to withdraw money since the 22nd of January no response about my retrenchment fund
1 reviews | Active since Jan 2020
Hi good day people so I wrote on here last week and the very next day someone from this company called me only to calm me yet nothing further this is really bad can I lay a complaint at court against them ..it's been 4months and they told me it takes 6to 8 weeks.
1 reviews | Active since Jan 2020
Hi good day people so I wrote on here last week and the very next day someone from this company called me only to calm me yet nothing further this is really bad can I lay a complaint at court against them ..it's been 4months and they told me it takes 6to 8 weeks.
1 reviews | Active since Jan 2020
They are the worst I won't lie they will tell u to keep calling and each time u call ul get a different story I've been waiting for my dads death claim since 2024 it's 2026 now they keep going back and forth yah ai shame so disappointed ngeke
1 reviews | Active since Jan 2020
They are the worst I won't lie they will tell u to keep calling and each time u call ul get a different story I've been waiting for my dads death claim since 2024 it's 2026 now they keep going back and forth yah ai shame so disappointed ngeke
1 reviews | Active since Jan 2020
since April-May 2025 i made my withdrawal amount. I have been calling them so much i do not know how much airtime i have spent on them. 1. I am withdrawing all my money. Fine they take my forms. 2. The problem started when i was doing status on my application. imagine from April you are getting one message from every call you make after 10 working days. Which they tell you "we have escalated your problem to our administrator they will forward your process fast. Guess what still waiting even today.
1 reviews | Active since Jan 2020
since April-May 2025 i made my withdrawal amount. I have been calling them so much i do not know how much airtime i have spent on them. 1. I am withdrawing all my money. Fine they take my forms. 2. The problem started when i was doing status on my application. imagine from April you are getting one message from every call you make after 10 working days. Which they tell you "we have escalated your problem to our administrator they will forward your process fast. Guess what still waiting even today.
1 reviews | Active since Jan 2020
I am very disappointed by the way you guy handle my claim and i have been waiting for your assistance but still nothing
1 reviews | Active since Jan 2020
I am very disappointed by the way you guy handle my claim and i have been waiting for your assistance but still nothing
1 reviews | Active since Jan 2020
There was no help at all they telling me the payout takes about 1 year so I am wandering it's been 5years since my husband passed on there was no contributions from him for this passed years. y do I have to wait for 1 year for the payout?? Or did the use the money because no one claimed for 5years or what
1 reviews | Active since Jan 2020
There was no help at all they telling me the payout takes about 1 year so I am wandering it's been 5years since my husband passed on there was no contributions from him for this passed years. y do I have to wait for 1 year for the payout?? Or did the use the money because no one claimed for 5years or what
Based on recent customer reviews, Salt Employee Benefits (Pty) Ltd. receives overwhelmingly negative feedback across virtually all service dimensions. Customers consistently report extreme delays in claim payouts, an almost total communication breakdown, and a deeply frustrating lack of accountability. While a handful of customers praise individual consultants by name, the dominant experience is one of financial distress caused by prolonged, unresolved claims processes.
Salt Employee Benefits (Pty) Ltd.'s biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. A small number of customers name specific consultants such as Alfred and Bablwa as helpful and professional. One customer praised the friendly, smiling approach of a staff member.
The most common complaint about Salt Employee Benefits (Pty) Ltd., based on Hellopeter's AI analysis of recent customer reviews, is Process Efficiency & Turnaround. Claims routinely stall for months well beyond the stated 6 to 8 week timeframe. Customers report waiting 4, 6, 9 months or even years with no progress or visibility on their applications.
Salt Employee Benefits (Pty) Ltd. ranks #13 in Investments & Wealth on Hellopeter with an overall AI Score of 1.2 out of 5, compared to the industry average of 2.8. Its strongest theme is Service & Guidance at 1.7; its weakest is Process Efficiency at 1. Best-in-class for Investments & Wealth is FDC Group (4.8). How is the AI Score calculated? →
Salt Employee Benefits (Pty) Ltd. has a TrustIndex of 0 out of 10 on Hellopeter, based on 74 reviews in the last 12 months. They reply to 90% of negative reviews, typically within 269 hours 28 min. Hellopeter has tracked Salt Employee Benefits (Pty) Ltd. across 527 total reviews. How is the TrustIndex calculated? →
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