Refusal to grant Clearance certificate and being ****med

would like to lodge the complaint on behalf of my 77 year old mother..

The name of the Debt review is Debt CUIE based in Cape town. I called them this morning after finding out that my mother is having a red flag of being under Debt review on her credit profile. The lady by the name of Verushnka alleges that my Mother joined or signed their contact in 2020 September even during Lockdown, on the contrary my mother's Credit profile stipulates that she signed the said contract on the 9 February 2024 . All along my mother has been staying with me. Upon asking this lady on why they have not debited anything from my mother's bank account she doesn't have answers because according to my understanding there's suppose to be a debit or stop order in place with regards to debt review. According to my understanding I don't think it's even permitted to bind a person over 65yeats under such contracts. She even says the consultant wrote a statement that she once spoke to me about this contract of which that's pure lies and ****. Am quite not sure how the consultant managed to get my mom's information and signature as they claim that the document is signed by my Mom as well as my email address that they say it's appearing on the records.

My main concern how come they have not deducted not even a cent from her if their contract was legit.

I would like your office to assist in this regard. My Mother's details: 0824070998/0731974263 mabufikayo2@gmail.com

I will really appreciate your urgent intervention, the company owes my mother Clearance certificate because she doesn't owe them a thing. Looking forward hearing from you.

Kind Regards Buyiswa Fikayo 0824070998