No refund received after early cancelation, still waiting after 7 weeks

Good day

I made a booking online in January 2026 for Easter weekend 3-6 April at Mopani camp. Due to unforseen medical circumstances, I had to cancel our trip which I did online on 28 Feb 2026.

I received no confirmation of cancelation or how I will be refunded.

I went to the Head office at Groenkloof on 20 March 2026 (due to not getting through telephonically) , where they advised on what to do to request a refund. I did send all the requested information as needed, but have not received my refund yet up to date (today is 15 April 2026).

I did receive an email on Sunday 12 April 2026 that my query has been closed, but no refund.

Have been on the phone for more than 2 hours at a time with no success talking someone.

This is an expensive booking, unfair to wait 7 weeks, no correspondence or assistance.