SM
Sandown Motors
Claimed Business
SM
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDW
DIRK W
1 reviews | Active since Jan 2020
14 Mar 2025, 16:25
Sandown MERCEDS CONSTAANTIA
a poor excuse for a Mercedes dealership... people never phone back, *********** in there job-- no idea how to reset the Mercedes Me app ,after Mercedes change the settings it seems Motus has this ability to turn good dealerships into non functioning dealers-----Sandown Motors Constantia is no good,,,stay away
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DIRK W
1 reviews | Active since Jan 2020
14 Mar 2025, 16:25
Sandown MERCEDS CONSTAANTIA
a poor excuse for a Mercedes dealership... people never phone back, *********** in there job-- no idea how to reset the Mercedes Me app ,after Mercedes change the settings it seems Motus has this ability to turn good dealerships into non functioning dealers-----Sandown Motors Constantia is no good,,,stay away
0
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TS
Tsholanang S
1 reviews | Active since Jan 2020
23 Dec 2024, 12:54
Bad , I do not recommend to anyone( NB They Don’t even Care of the reviews)
**Review (Final):** I am deeply disappointed with the service I’ve received from Mercedes-Benz Constantia. This dealership will never grow because of their poor service and ********* practices, seemingly ****ming people to retain money. I initially brought my car in October after noticing a leak while it was still under a service plan set to expire in November. They claimed there was no leak and sent me on my way. A week ago, I returned with the same issue, and they said the problem was with the thermostat and assured me it would be resolved. However, after driving it, the warning light came on again. When I brought it back, they claimed there was no fault. Kelly, the service consultant, told me to call if the light came on again. After all these back-and-forth trips, I brought the car in again today. To make matters worse, they called me and Kelly informed me that it’s “bad news.” I would now have to pay R17,000 just for them to access the car, and my warranty policy won’t cover it. This is absolutely shameful. This level of service is unacceptable, especially from a company of this stature. No apology will fix the frustration, stress, and disappointment they’ve caused me.
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Tsholanang S
1 reviews | Active since Jan 2020
23 Dec 2024, 12:54
Bad , I do not recommend to anyone( NB They Don’t even Care of the reviews)
**Review (Final):** I am deeply disappointed with the service I’ve received from Mercedes-Benz Constantia. This dealership will never grow because of their poor service and ********* practices, seemingly ****ming people to retain money. I initially brought my car in October after noticing a leak while it was still under a service plan set to expire in November. They claimed there was no leak and sent me on my way. A week ago, I returned with the same issue, and they said the problem was with the thermostat and assured me it would be resolved. However, after driving it, the warning light came on again. When I brought it back, they claimed there was no fault. Kelly, the service consultant, told me to call if the light came on again. After all these back-and-forth trips, I brought the car in again today. To make matters worse, they called me and Kelly informed me that it’s “bad news.” I would now have to pay R17,000 just for them to access the car, and my warranty policy won’t cover it. This is absolutely shameful. This level of service is unacceptable, especially from a company of this stature. No apology will fix the frustration, stress, and disappointment they’ve caused me.
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Replies (0)TS
Tsholanang S
1 reviews | Active since Jan 2020
20 Dec 2024, 07:35
Mercedes Benz constatia Kloof, Bad Review
I am extremely frustrated with the service I’ve been receiving from Mercedes-Benz Constantia. I brought my car in October after noticing a leak. At the time, the car was still under a service plan that was set to expire in November. They claimed to have checked it thoroughly and assured me there were no leaks. A week ago, I brought the car back, and this time they said the issue was with the thermostat and that it would be resolved. However, after driving it, the warning light came on again. When I returned to the dealership, they said they couldn’t find any fault. Kelly, the service consultant, told me to call them if the light came on again. After all these back-and-forth visits, I brought the car in again today, and I am beyond frustrated. If they cannot fix my car, they should refund me so I can take my business to a dealership that is competent and capable of resolving the issue. This experience has been nothing short of disappointing, and I feel completely let down by the lack of professionalism and efficiency. Still waiting even now at the dealership hoping to hear good or bad news, just my December spoiled.
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Tsholanang S
1 reviews | Active since Jan 2020
20 Dec 2024, 07:35
Mercedes Benz constatia Kloof, Bad Review
I am extremely frustrated with the service I’ve been receiving from Mercedes-Benz Constantia. I brought my car in October after noticing a leak. At the time, the car was still under a service plan that was set to expire in November. They claimed to have checked it thoroughly and assured me there were no leaks. A week ago, I brought the car back, and this time they said the issue was with the thermostat and that it would be resolved. However, after driving it, the warning light came on again. When I returned to the dealership, they said they couldn’t find any fault. Kelly, the service consultant, told me to call them if the light came on again. After all these back-and-forth visits, I brought the car in again today, and I am beyond frustrated. If they cannot fix my car, they should refund me so I can take my business to a dealership that is competent and capable of resolving the issue. This experience has been nothing short of disappointing, and I feel completely let down by the lack of professionalism and efficiency. Still waiting even now at the dealership hoping to hear good or bad news, just my December spoiled.
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Anonymous
1 reviews | Active since Jan 2020
3 Jun 2023, 17:48
Racial Profiling at Mercedes Constatia Kloof, horrible service as well as being read conditions which are not on my motor plan
I need this sorted as soon as possible, I am gutted and mortified by the service I’ve received at Mercedes Constatia. They denied to fix my brake pads claiming that I have a limit with I asked to speak to the manager who just told me that that’s how things are and I have to pay for the brake pads even though my Premium drive booklet clearly states that I am covered till 100 000km / 6 years with zero contributions for the customers. He then turned to Tanya the service advisor and started speaking in Afrikaans as if I was not there. As I was just shocked and in disbelief he didn’t even acknowledge my presence and left. At this point Tanya is showing me a plan on the site which didn’t align with the plan I am in possession of, which I received from the dealership when I purchased my car. She then tells me that’s what the Sales people at Mercedes do. They lie to clients. So at this point I am surprised because the Service documentation I have was not printed by my sales person. I need my brake pads fixed and the ****** at Constatia to be investigated this cannot be tolerated. Treatment to clients is based on their skin tone and if one is black they have to be acceptive of being profiled and **** to even though you know what you have read. The manager even had the audacity to tell me that he also works at Mercedes when I alluded that I have informed the sales person of this incident and he said that there was no such a clause and they are liable for fixing them at no additional cost to me. To add to this they took my car on Friday 26 May 2023 without even offering me a courtesy car. I only received it back today the 29th May 2023 with the same issues
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Anonymous
1 reviews | Active since Jan 2020
3 Jun 2023, 17:48
Racial Profiling at Mercedes Constatia Kloof, horrible service as well as being read conditions which are not on my motor plan
I need this sorted as soon as possible, I am gutted and mortified by the service I’ve received at Mercedes Constatia. They denied to fix my brake pads claiming that I have a limit with I asked to speak to the manager who just told me that that’s how things are and I have to pay for the brake pads even though my Premium drive booklet clearly states that I am covered till 100 000km / 6 years with zero contributions for the customers. He then turned to Tanya the service advisor and started speaking in Afrikaans as if I was not there. As I was just shocked and in disbelief he didn’t even acknowledge my presence and left. At this point Tanya is showing me a plan on the site which didn’t align with the plan I am in possession of, which I received from the dealership when I purchased my car. She then tells me that’s what the Sales people at Mercedes do. They lie to clients. So at this point I am surprised because the Service documentation I have was not printed by my sales person. I need my brake pads fixed and the ****** at Constatia to be investigated this cannot be tolerated. Treatment to clients is based on their skin tone and if one is black they have to be acceptive of being profiled and **** to even though you know what you have read. The manager even had the audacity to tell me that he also works at Mercedes when I alluded that I have informed the sales person of this incident and he said that there was no such a clause and they are liable for fixing them at no additional cost to me. To add to this they took my car on Friday 26 May 2023 without even offering me a courtesy car. I only received it back today the 29th May 2023 with the same issues
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Replies (0)BG
Briony G
1 reviews | Active since Jan 2020
24 May 2023, 07:09
Poor Client service and Maintenance Plan Fail
Buying my Mercedes was such a milestone for me. Even though I had owned (a smaller version) before, this one felt like a moment in my success. But despite the lavish gift as a ‘thank you for buying’ including champagne and a host of snacks and a bigger bunch of balloons in my honour. The car has become a real pain in my side. She is beautiful ride, nippy and ***y and a joy to drive…. But she came with a darker side. A Mercedes Benz South Africa maintenance plan. So despite being told, I am ‘fully covered’ maintenance wise, I have now twice had to fork our large sums of money for things not covered by my comprehensive maintenance plan. Things as basic as brake pads, (things I was apparently told weren’t covered!) which they charge you 3 times the going rate for. Disappointed beyond repair and now no longer enjoying the love of my car, I am making my final exit from Mercedes. I will not be buying another.
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Briony G
1 reviews | Active since Jan 2020
24 May 2023, 07:09
Poor Client service and Maintenance Plan Fail
Buying my Mercedes was such a milestone for me. Even though I had owned (a smaller version) before, this one felt like a moment in my success. But despite the lavish gift as a ‘thank you for buying’ including champagne and a host of snacks and a bigger bunch of balloons in my honour. The car has become a real pain in my side. She is beautiful ride, nippy and ***y and a joy to drive…. But she came with a darker side. A Mercedes Benz South Africa maintenance plan. So despite being told, I am ‘fully covered’ maintenance wise, I have now twice had to fork our large sums of money for things not covered by my comprehensive maintenance plan. Things as basic as brake pads, (things I was apparently told weren’t covered!) which they charge you 3 times the going rate for. Disappointed beyond repair and now no longer enjoying the love of my car, I am making my final exit from Mercedes. I will not be buying another.
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