Pathetic service by SANRAL employee

I'd like to share my dissatisfaction with a poor service I received at Marianhill Toll Plaza west bound on the 1 March 2026 at about 09h05 in the morning. My dissatisfaction is with your employee Mr Sandile Mbhele as he introduced himself to me.

When I approached the toll gate there's a Tag only boom which was available, next to it is a TAG, CASH and SCAN lane which was also available and usually there's always an attendant because it provides all services as listed on the board above.

When I got to the booth, there was no one inside as I wanted to swipe my fuel card. I spoke to two gentlemen that were standing nearby and asked for assistance. As I was still conversing with these gentleman, then came Mr Sandile Mbhele from my left. As he was crossing in front of my vehicle, he spoke to these gentleman I was talking to and he said in Zulu "ujahile yini lobafo, uma ejahile akaye ngale" (is this guy rushing, if he is than he must go to the other side). Out of frustration I rep**** to him in Zulu "ungazongibhedela wena" (don't talk nonsense). He than said to me "suit yourself" and he walked back to his booth where he was seated doing nothing.

I exited my vehicle and went to him and we had an argument where he was explaining that he was not responsible for that booth and at the end I asked if he was going assist me and he refused. I had to reverse and use the other booth and left him seating doing nothing.