S
Sasol
Verified Business
S
Sasol
Verified Business
115 Reviews (last 12 months)
Responds in 25 hours 29 min
AI Review Summary
Based on recent customer reviews, Sasol struggles significantly across most customer experience dimensions. While a minority of customers praise individual petrol attendants for friendliness and going the extra mile, the overwhelming majority report deeply negative experiences. Recurring issues include a broken rewards system, rude and aggressive staff, unresolved complaints, and incidents involving overcharging and dishonest practices at various filling stations.
Top Strengths:
- •Staff Professionalism & Expertise: A small number of customers praise specific attendants by name for exceptional friendliness and going above and beyond, such as Zama, Thomas, Mpho, and managers like Johannes Mokoena.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#7Ranked In Business Services
25 hours 29 minutesAverage Time To Reply
-29 NPSRecommended: Unlikely
Replied to 92% of negative reviews
Typically takes less than 26 hours 7 min to reply
TrustIndex
0
Score
Ranking
#7
in Business Services
Avg Reply
25 hours 29 minutes
NPS Score
-29
Recommended: Unlikely
Replied to 92% of negative reviews
Typically takes less than 26 hours 7 min to reply
Review Distribution
1.8|115 Reviews
May '25 - Apr '26
5(20.6%)
4(0%)
3(0%)
2(1%)
1(78.4%)
5(20.6%)
4(0%)
3(0%)
2(1%)
1(78.4%)
Recent reviews (115)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRG
Rodney G
1 reviews | Active since Jan 2020
17 Mar 2026, 06:17
Shocking service with no integrity
Again goes to show the service levels and commitment to client in this country doesn’t stand for a thing Even after the service agent called me after my complaint and committed to get the headoffice to sort things out not a word from anyone now in six day And this is after their mistake they admitted to I would be ashamed if this was my company and this is how I deal with my clients
Helpful (0)
|Replies (0)RG
Rodney G
1 reviews | Active since Jan 2020
17 Mar 2026, 06:17
Shocking service with no integrity
Again goes to show the service levels and commitment to client in this country doesn’t stand for a thing Even after the service agent called me after my complaint and committed to get the headoffice to sort things out not a word from anyone now in six day And this is after their mistake they admitted to I would be ashamed if this was my company and this is how I deal with my clients
0
Replies (0)BK
Bongani K
1 reviews | Active since Jan 2020
13 Mar 2026, 07:41
False adverti*****t
****iest service from Sasol hennospark centurion after doing a false adverti*****t, bought a vape from them advertised as a kit but came as a pod,apparently I must return personally and top up to get a kit for their mistake. Would not recommend anyone associating with them.
Helpful (0)
|Replies (0)BK
Bongani K
1 reviews | Active since Jan 2020
13 Mar 2026, 07:41
False adverti*****t
****iest service from Sasol hennospark centurion after doing a false adverti*****t, bought a vape from them advertised as a kit but came as a pod,apparently I must return personally and top up to get a kit for their mistake. Would not recommend anyone associating with them.
0
Replies (0)RG
Rodney G
1 reviews | Active since Jan 2020
9 Mar 2026, 10:38
Poor service
How do you deal with a company that tells you one thing but does differently and the turns around and makes it you problem Using my card I been filling fuel there forever then one day stopped working When I went in to the shop the told me my card if faulty and provided me with a new card I been using it forever racked up a nice amount in rewards Then when I went to use the card I was now told it’s not registered to me and can’t With me asking them why when they issued me the card how is it that is now not on my name they all give me the I don’t know but when I show them I been filling fuel since day one how can it be registered to someone else . Again when I ask but they control everything and we don’t have control of this then how can the penalize me for there bad service issue me the incorrect car again get the shoulders up I don’t know They now have agreed they can see all the transactions from me but can help I do believe this is ***** and a ploy to take the rewards for themselves Calling the call centre more the 20 times and trying with them to resolve we just go nowhere I would ward everyone to use this
Helpful (0)
|Replies (0)RG
Rodney G
1 reviews | Active since Jan 2020
9 Mar 2026, 10:38
Poor service
How do you deal with a company that tells you one thing but does differently and the turns around and makes it you problem Using my card I been filling fuel there forever then one day stopped working When I went in to the shop the told me my card if faulty and provided me with a new card I been using it forever racked up a nice amount in rewards Then when I went to use the card I was now told it’s not registered to me and can’t With me asking them why when they issued me the card how is it that is now not on my name they all give me the I don’t know but when I show them I been filling fuel since day one how can it be registered to someone else . Again when I ask but they control everything and we don’t have control of this then how can the penalize me for there bad service issue me the incorrect car again get the shoulders up I don’t know They now have agreed they can see all the transactions from me but can help I do believe this is ***** and a ploy to take the rewards for themselves Calling the call centre more the 20 times and trying with them to resolve we just go nowhere I would ward everyone to use this
0
Replies (0)JS
Johannes S
1 reviews | Active since Jan 2020
2 Mar 2026, 05:50
Thanks for no service SASOL WALKER DRIVE
To whom it may concern, I am writing this review to tell everyone about the POOR and PATHETIC service I received from a 24/7 filling station. On Friday 27/02/2026 i stopped at Sasol Walker Drive Port Elizabeth as I often do as I am a regular client of theirs to fill up my vehicle just to be told that they cannot help me and I would have to wait from half an hour to an hour as they were on shift change and I had to wait to be helped. SASOL WALKER DRIVE YOU WILL NEVER SEE ME AGAIN!!!!!! Kind Regards Johannes Serfontein
Helpful (0)
|Replies (0)JS
Johannes S
1 reviews | Active since Jan 2020
2 Mar 2026, 05:50
Thanks for no service SASOL WALKER DRIVE
To whom it may concern, I am writing this review to tell everyone about the POOR and PATHETIC service I received from a 24/7 filling station. On Friday 27/02/2026 i stopped at Sasol Walker Drive Port Elizabeth as I often do as I am a regular client of theirs to fill up my vehicle just to be told that they cannot help me and I would have to wait from half an hour to an hour as they were on shift change and I had to wait to be helped. SASOL WALKER DRIVE YOU WILL NEVER SEE ME AGAIN!!!!!! Kind Regards Johannes Serfontein
0
Replies (0)TV
Tee V
1 reviews | Active since Jan 2020
1 Mar 2026, 07:55
BAD SERVICES
Good morning, I am writing this complaint with great disappointment. There is a staff member by the name of Thabo at Sasol Circle Centre who appears to be the manager. Unfortunately, he has been very rude and has shown a lack of respect toward customers(me in particular) As a regular and loyal customer, I am extremely unhappy with this experience. Due to his attitude and arrogance, I have decided not to return to Sasol Circle Centre. I trust that this matter will be addressed appropriately.
Helpful (0)
|Replies (0)TV
Tee V
1 reviews | Active since Jan 2020
1 Mar 2026, 07:55
BAD SERVICES
Good morning, I am writing this complaint with great disappointment. There is a staff member by the name of Thabo at Sasol Circle Centre who appears to be the manager. Unfortunately, he has been very rude and has shown a lack of respect toward customers(me in particular) As a regular and loyal customer, I am extremely unhappy with this experience. Due to his attitude and arrogance, I have decided not to return to Sasol Circle Centre. I trust that this matter will be addressed appropriately.
0
Replies (0)SK
Sara K
1 reviews | Active since Jan 2020
1 Mar 2026, 07:32
Sasol attendants ****ming customers
We visited Sasol Vicks Viking to fill fuel. The petrol attendant was very chatty, talking about Valentine’s Day. When it was time to pay he asked us if we had a Sasol loyalty card. We didn’t -so he asked if he could swipe his own card. We said yes. The fuel amount was R1158. He gave us the credit card machine to pay. We then received an SMS from the bank to say that we were charged R1258. My husband asked him about this and he immediately pulled out a wad of cash and gave us R100 back., saying that he must have made a mistake. It was quite clear that he was trying to **** us, hoping we wouldn’t notice. This is not on and we will not be filling at Sasol again. I want Sasol to respond to me on email.
Helpful (0)
|Replies (0)SK
Sara K
1 reviews | Active since Jan 2020
1 Mar 2026, 07:32
Sasol attendants ****ming customers
We visited Sasol Vicks Viking to fill fuel. The petrol attendant was very chatty, talking about Valentine’s Day. When it was time to pay he asked us if we had a Sasol loyalty card. We didn’t -so he asked if he could swipe his own card. We said yes. The fuel amount was R1158. He gave us the credit card machine to pay. We then received an SMS from the bank to say that we were charged R1258. My husband asked him about this and he immediately pulled out a wad of cash and gave us R100 back., saying that he must have made a mistake. It was quite clear that he was trying to **** us, hoping we wouldn’t notice. This is not on and we will not be filling at Sasol again. I want Sasol to respond to me on email.
0
Replies (0)AA
Anonymous A
1 reviews | Active since Jan 2020
27 Feb 2026, 16:13
Sasol Kgabotse
Good day I would like to lay a complaint about one of your cashiers that worked today at Sasol Kgabotse. I was in line to buy something from the store when the black cashier lady started screaming at one of the fuel attendants. The other cashier tried to stop her when she made a ****** comment. Needless to say, I left the store without buying anything, as I do not tolerate or support ******... This happened 15h45 on the 27th of February
Helpful (0)
|Replies (0)AA
Anonymous A
1 reviews | Active since Jan 2020
27 Feb 2026, 16:13
Sasol Kgabotse
Good day I would like to lay a complaint about one of your cashiers that worked today at Sasol Kgabotse. I was in line to buy something from the store when the black cashier lady started screaming at one of the fuel attendants. The other cashier tried to stop her when she made a ****** comment. Needless to say, I left the store without buying anything, as I do not tolerate or support ******... This happened 15h45 on the 27th of February
0
Replies (0)MN
Morite N
1 reviews | Active since Jan 2020
23 Feb 2026, 11:25
Complaint Regarding Unprofessional Conduct and Request for CCTV Footage Review --Sasol McKenzie Park -Benoni
Good morning, I am writing to express my deep disappointment with the service I received at your petrol station. I was treated with unacceptable rudeness, and the handling of the situation by your staff and managers has caused me distress. Last week, I stopped at your station to purchase fuel for R100, but the petrol attendant mistakenly filled R500. When I informed him that I had requested only R100, he responded rudely. He then asked me to accompany him into the store to speak with the female manager by the name of Joyce. Inside, I explained the situation to her. Although she was polite, she asked whether I could pay the full amount as the difference would be deducted from the attendant’s salary. I explained that I found it difficult to agree, especially since the attendant had not apologized. However, because she spoke respectfully, I agreed to pay the half the amount and the attendant was supposed to contribute the remaining amount. I left my contact details with her. The following day, I received a call from a male manager ( Sipho ), who spoke to me in a highly unprofessional and aggressive manner. He insulted me, threatened that he “has friends in the police force,” and insisted I pay the full amount. Shortly afterward, I received a call from a police officer informing me that a case had been opened against me. I was told that I would be arrested if I did not pay the remaining R400, which I then felt forced to do. I have now been informed that both managers and the attendant claim I agreed to pay the full amount, which is untrue. I am requesting that you review the CCTV footage from inside the store where the conversation with the female manager and the petrol attendant took place, as it will clearly show what was said. I am extremely unhappy with the service I received. It is unacceptable that a customer should be threatened and intimidated over a mistake made by your employee. I would appreciate urgent feedback and a resolution to this matter. Thank you. 083 9968789
Helpful (0)
|Replies (0)MN
Morite N
1 reviews | Active since Jan 2020
23 Feb 2026, 11:25
Complaint Regarding Unprofessional Conduct and Request for CCTV Footage Review --Sasol McKenzie Park -Benoni
Good morning, I am writing to express my deep disappointment with the service I received at your petrol station. I was treated with unacceptable rudeness, and the handling of the situation by your staff and managers has caused me distress. Last week, I stopped at your station to purchase fuel for R100, but the petrol attendant mistakenly filled R500. When I informed him that I had requested only R100, he responded rudely. He then asked me to accompany him into the store to speak with the female manager by the name of Joyce. Inside, I explained the situation to her. Although she was polite, she asked whether I could pay the full amount as the difference would be deducted from the attendant’s salary. I explained that I found it difficult to agree, especially since the attendant had not apologized. However, because she spoke respectfully, I agreed to pay the half the amount and the attendant was supposed to contribute the remaining amount. I left my contact details with her. The following day, I received a call from a male manager ( Sipho ), who spoke to me in a highly unprofessional and aggressive manner. He insulted me, threatened that he “has friends in the police force,” and insisted I pay the full amount. Shortly afterward, I received a call from a police officer informing me that a case had been opened against me. I was told that I would be arrested if I did not pay the remaining R400, which I then felt forced to do. I have now been informed that both managers and the attendant claim I agreed to pay the full amount, which is untrue. I am requesting that you review the CCTV footage from inside the store where the conversation with the female manager and the petrol attendant took place, as it will clearly show what was said. I am extremely unhappy with the service I received. It is unacceptable that a customer should be threatened and intimidated over a mistake made by your employee. I would appreciate urgent feedback and a resolution to this matter. Thank you. 083 9968789
0
Replies (0)