Mother in need of HELP!!?

We applied for a Personal loan with imme All reviews for marlimfinanceservices.co.za We applied for a Personal loan with immediate credit available as we need to pay a deposit for hospital for my 3 year old child for an operation. They approved the application and requested we pay and amount for the loan to be approved, accepted and paid out. Up to date we paid them amounts of up to R8 000.00 and thety are requesting another payment for pin release etc. As i explained that we don't have more money to pay this is why we applied for a loan in the first place, they say sorry. I paid them a refundable amount of R2 999.00 and rewuestef thst they use that and just get me my funds available so I can pay for the hospital to book my childs operation. They ignore me. Please can some one help us. We have almost lost everything, we need funds.