Savannah Coach Works
Verified Business
Savannah Coach Works
Verified Business
36 Reviews (last 12 months)
Responds in 536 hours 18 min
AI Review Summary
Based on recent customer reviews, Savannah Coach Works delivers an overwhelmingly positive customer experience, with particular praise for friendly, welcoming staff members such as Natasha, Martin, and Given. Customers consistently highlight excellent communication throughout the repair process, impressive workmanship that leaves vehicles looking brand new, and reliable turnaround times. The warm, professional atmosphere and willingness to go the extra mile are frequently noted. However, a small number of customers report frustrating delays, poor communication on longer repairs, and inconsistent reception service, suggesting room for improvement on complex or insurance-linked jobs.
Performance(last 12 months):
0Trustindex Rating
#44Ranked In Automotive
536h 18mReply Time
77 NPSVery Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 314 hours 31 min
TrustIndex
0
Ranking
#44
in Automotive
Avg Reply
536h 18m
NPS Score
77
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 314 hours 31 min
Review Distribution
4.7|36 Reviews
May '25 - Apr '26
5(91.7%)
4(0%)
3(0%)
2(2.8%)
1(5.6%)
5(91.7%)
4(0%)
3(0%)
2(2.8%)
1(5.6%)
Frequently Asked Questions About Savannah Coach Works
Based on recent customer reviews, Savannah Coach Works delivers an overwhelmingly positive customer experience, with particular praise for friendly, welcoming staff members such as Natasha, Martin, and Given. Customers consistently highlight excellent communication throughout the repair process, impressive workmanship that leaves vehicles looking brand new, and reliable turnaround times. The warm, professional atmosphere and willingness to go the extra mile are frequently noted. However, a small number of customers report frustrating delays, poor communication on longer repairs, and inconsistent reception service, suggesting room for improvement on complex or insurance-linked jobs.
Savannah Coach Works has a TrustIndex of 0 out of 10 on Hellopeter, based on 36 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 314 hours 31 min. Hellopeter has tracked Savannah Coach Works across 72 total reviews. How is the TrustIndex calculated? →
Recent reviews (36)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBT
Banele T
1 reviews | Active since Jan 2020
27 Feb 2026, 08:24
Car delay
I bought my car on the 28th Nov 2026, so when I went to fetch it from the dealer someone bumped into my car 2minutes away from the dealership. I called my insurance(Old Mutual) and my car was towed. It was taken to savannah coachworks so n the 4th of Dec and they only started the process in January. Long story short they took time and nobody kept updating me from my insurance and broker I would only get updates from my insurance only when I ask. Now I have been the one following up on these people, my broker( Misure brokers) are just chilled and not putting pressure whatsoever, so I called and arranged to go see the progress of my car ,went there on the 21/02/26 they told me it will be ready by the 26/27 Feb, I called yesterday they told me it’s still in line for paint preparation(they’ve been saying that since the 14/02/26) , I asked but you said it will be ready by today so what to they mean so they told me it will be ready by Friday again which is the 06 March and there is no guarantee that I will get it. These people are frustrating me honestly I am just helpless.
Helpful (0)
|Replies (0)BT
Banele T
1 reviews | Active since Jan 2020
27 Feb 2026, 08:24
Car delay
I bought my car on the 28th Nov 2026, so when I went to fetch it from the dealer someone bumped into my car 2minutes away from the dealership. I called my insurance(Old Mutual) and my car was towed. It was taken to savannah coachworks so n the 4th of Dec and they only started the process in January. Long story short they took time and nobody kept updating me from my insurance and broker I would only get updates from my insurance only when I ask. Now I have been the one following up on these people, my broker( Misure brokers) are just chilled and not putting pressure whatsoever, so I called and arranged to go see the progress of my car ,went there on the 21/02/26 they told me it will be ready by the 26/27 Feb, I called yesterday they told me it’s still in line for paint preparation(they’ve been saying that since the 14/02/26) , I asked but you said it will be ready by today so what to they mean so they told me it will be ready by Friday again which is the 06 March and there is no guarantee that I will get it. These people are frustrating me honestly I am just helpless.
0
Replies (0)DB
Debbie B
1 reviews | Active since Jan 2020
30 Jan 2026, 08:54
Excellent service from Savannah Coach Works, Lyttelton Manor
Excellent service from Savannah Coach Works, Lyttelton Manor. What a pleasure to do business with them. Efficient & friendly. Wow wow wow. Keep up the great work.
Helpful (0)
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NP
Nirosh P
1 reviews | Active since Jan 2020
4 Dec 2025, 08:56
Excellent service and great staff! Quality of the work done on my vehicle is 100% to my satisfaction
Excellent service and great staff! Quality of the work done on my vehicle is 100% to my satisfaction. I would recommend them to anyone in need of a Excellent panelshop.
Helpful (0)
|Replies (0)NP
Nirosh P
1 reviews | Active since Jan 2020
4 Dec 2025, 08:56
Excellent service and great staff! Quality of the work done on my vehicle is 100% to my satisfaction
Excellent service and great staff! Quality of the work done on my vehicle is 100% to my satisfaction. I would recommend them to anyone in need of a Excellent panelshop.
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MM
Mukondeleli M
1 reviews | Active since Jan 2020
7 Nov 2025, 13:14
Excellent service
Excellent service. Everything agreed on was done to my satisfaction
Helpful (0)
|Replies (0)MM
Mukondeleli M
1 reviews | Active since Jan 2020
7 Nov 2025, 13:14
Excellent service
Excellent service. Everything agreed on was done to my satisfaction
0
Replies (0)SS
Steve S
1 reviews | Active since Jan 2020
7 Nov 2025, 08:02
Good and friendly staff, best customer service, They are like family, compliments to Natasha, she has that thing of welcoming you and offer her hospitality
Good and friendly staff, best customer service, They are like family, compliments to Natasha, she has that thing of welcoming you and offer her hospitality. Their reception area is always clean, customer attractive. This company is the best repair and spraypainting company
Helpful (0)
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Steve S
1 reviews | Active since Jan 2020
7 Nov 2025, 08:02
Good and friendly staff, best customer service, They are like family, compliments to Natasha, she has that thing of welcoming you and offer her hospitality
Good and friendly staff, best customer service, They are like family, compliments to Natasha, she has that thing of welcoming you and offer her hospitality. Their reception area is always clean, customer attractive. This company is the best repair and spraypainting company
0
Replies (0)MM
Maikaelelo M
1 reviews | Active since Jan 2020
4 Nov 2025, 08:18
Savannah Coach Works is very efficient
Savannah Coach Works is very efficient. Their turnaround time is really good. They communicated every step of the way. The repairs done on my car are very impressive. They managed to match the paint with the old one.
Helpful (0)
|Replies (0)MM
Maikaelelo M
1 reviews | Active since Jan 2020
4 Nov 2025, 08:18
Savannah Coach Works is very efficient
Savannah Coach Works is very efficient. Their turnaround time is really good. They communicated every step of the way. The repairs done on my car are very impressive. They managed to match the paint with the old one.
0
Replies (0)