SF
Scarlett fashion
Unclaimed Business
SF
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCR
Chantal R
1 reviews | Active since Jan 2020
15 Mar 2024, 08:02
Shocking Quality and Shocking Customer Service
On the 23rd of January I had an appointment at Scarlet Fashion in Somerset West to view dresses. I needed a dress for a wedding I was attending in Australia during March. The process is for you to chose 5 dresses, you pay a fee which is refunded if you buy a dress. You are not allowed to touch any of the dresses and no photos. But the person helping you to fit, throws the dresses on the floor!!!! I found a dress I liked paid R8500 for the dress and was told to collect it later the afternoon as it required steaming. When I brought the dress home, I noticed that the straps were damaged. I immediately took photographs of the damage and contacted Scarlet via Whatsapp. They immediately denied seeing this damage - it was damage due to poor quality of the dress. They said they will arrange for this to be fixed with the lady who had to do the alterations. I continued to request remediation, initially asked for another replacement dress - they did not have another. I suggested a partial refund. I asked for management to attend to my complaint and received an email back from "Nick" on 6 February, who imp**** again that I damaged the dress by stating "the dress left the store in good condition". Right. I took photos of the damage and that was bad workmanship. He also stated that they offered a solution - which was actually not viable. I took the dress to a fabric shop, upon inspection we found that all the loops were damaged as well! When taking the dress to the lady who had to do the alterations (the one who they apparently arranged with to have it fixed (I doubt they did as she didnt know about this), she immediately said she hopes they provided a partial refund as this was damage due to bad manufacturing. She was not able to fix the loops nor the straps as the fabric which was cut off at the bottom to make the dress shorter ran the wrong way. I sent another email to "Nick" on 6, 9 and 13 February with NO RESPONSE. I received another email from GLM Marine (?) 14 February, don't know who this is as there was no introduction stating that full procedure was followed. with a reasonable solution. I responded that I disagree as they believe (hearsay) from the shop assistants that they checked the dress, which they clearly did not! I sent a response on the 14th of February, again on the `15th of February after being at the fabric shop and again 16 and 21 February. With photos proving the damage. No response to any of my emails. This was after their proposed solution did not work, as stated the alteration lady confirmed that the damage could not be fixed. I wore the dress with the damage, and after one night all the loops teared lose! The dress is now unwearable. This is shocking service. I advise anyone thinking of buying a dress from them to not buy from them. They are over priced - these dresses look as if they were made in China! Poor quality and a *******.
Helpful (0)
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Chantal R
1 reviews | Active since Jan 2020
15 Mar 2024, 08:02
Shocking Quality and Shocking Customer Service
On the 23rd of January I had an appointment at Scarlet Fashion in Somerset West to view dresses. I needed a dress for a wedding I was attending in Australia during March. The process is for you to chose 5 dresses, you pay a fee which is refunded if you buy a dress. You are not allowed to touch any of the dresses and no photos. But the person helping you to fit, throws the dresses on the floor!!!! I found a dress I liked paid R8500 for the dress and was told to collect it later the afternoon as it required steaming. When I brought the dress home, I noticed that the straps were damaged. I immediately took photographs of the damage and contacted Scarlet via Whatsapp. They immediately denied seeing this damage - it was damage due to poor quality of the dress. They said they will arrange for this to be fixed with the lady who had to do the alterations. I continued to request remediation, initially asked for another replacement dress - they did not have another. I suggested a partial refund. I asked for management to attend to my complaint and received an email back from "Nick" on 6 February, who imp**** again that I damaged the dress by stating "the dress left the store in good condition". Right. I took photos of the damage and that was bad workmanship. He also stated that they offered a solution - which was actually not viable. I took the dress to a fabric shop, upon inspection we found that all the loops were damaged as well! When taking the dress to the lady who had to do the alterations (the one who they apparently arranged with to have it fixed (I doubt they did as she didnt know about this), she immediately said she hopes they provided a partial refund as this was damage due to bad manufacturing. She was not able to fix the loops nor the straps as the fabric which was cut off at the bottom to make the dress shorter ran the wrong way. I sent another email to "Nick" on 6, 9 and 13 February with NO RESPONSE. I received another email from GLM Marine (?) 14 February, don't know who this is as there was no introduction stating that full procedure was followed. with a reasonable solution. I responded that I disagree as they believe (hearsay) from the shop assistants that they checked the dress, which they clearly did not! I sent a response on the 14th of February, again on the `15th of February after being at the fabric shop and again 16 and 21 February. With photos proving the damage. No response to any of my emails. This was after their proposed solution did not work, as stated the alteration lady confirmed that the damage could not be fixed. I wore the dress with the damage, and after one night all the loops teared lose! The dress is now unwearable. This is shocking service. I advise anyone thinking of buying a dress from them to not buy from them. They are over priced - these dresses look as if they were made in China! Poor quality and a *******.
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Replies (0)LB
Lane B
1 reviews | Active since Jan 2020
29 Sept 2020, 15:18
Poor quality
Would not recommend them. Service was great until something went wrong!! My dress got damaged a week before my matric farewell and they could not care less. Very expensive dresses and horrible quality !!!
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Monique B
1 reviews | Active since Jan 2020
28 Sept 2020, 11:14
Horrible quality dress
Absolute worst experience we’ve ever had. My little sister’s matric dance has been ruined due to the horrible quality dress we paid thousands for. Worst after purchase customer service I’ve ever seen. Also very unresponsive and completely unwilling to accommodate us with her dance being less than a week away.
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Monique B
1 reviews | Active since Jan 2020
28 Sept 2020, 11:14
Horrible quality dress
Absolute worst experience we’ve ever had. My little sister’s matric dance has been ruined due to the horrible quality dress we paid thousands for. Worst after purchase customer service I’ve ever seen. Also very unresponsive and completely unwilling to accommodate us with her dance being less than a week away.
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