poor customer service

I am writing to express my disappointment with my recent experience at your Westville branch. On Friday, June 21, I purchased a brand new Centurion T10 motor, which I was very excited about. However, upon installation on Saturday, June 22, it was discovered that the batteries were faulty.

I immediately contacted your Westville branch and spoke to a gentleman named Taufeeq. Despite explaining my situation, he informed me that I needed to take the motor to Centurion for resolution. I was taken aback by this response, as I had purchased the item from Security Hyperstore, not Centurion. Furthermore, I was promised that the issue would be resolved by getting the batteries replaced, but after 48 hours, I have yet to receive a response.

I visited the head office and spoke with Clinton, who told me that I needed to book the motor in with Centurion for repairs. I was surprised and disappointed to learn that I had to go through this inconvenience despite purchasing a brand new unit from your store. Even though it was not my fault that the item was faulty, I still took the initiative to take it to Centurion for repairs. To my dismay, I found out that the batteries installed in the motor were from 2022, which means I was sold an old stock unit. This is unacceptable, and I feel like I have been cheated by your store. I urge you to take immediate action and rectify this situation. You cannot keep selling faulty and outdated products to your customers and then expect them to take care of the repairs themselves. It is your responsibility as a seller to provide quality products and excellent customer service. I hope you will take my feedback seriously and make the necessary changes to avoid such incidents in the future. I hope to see an improvement in your customer service and product quality.