SS
Security Shop
Unclaimed Business
SS
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Louella H
1 reviews | Active since Jan 2020
4 Jul 2019, 15:03
BATTERY WATCH RIP OFF AND BAD ATTITUDE BY SALES STAFF
Last week my husband purchased 2 watch batteries from Security Shop at Clearwater Mall. When he tried to place them into his watches they were obviously flat. The battery types 346 Rayovac and 394 Ranata. When he returned to Carl at the store the batteries were tested and found to have a charge. My husband returned with the watch and his tester and proved that there was no charge in the batteries. The Manager tried to listen to a tick in one of the quartz watches, which is clearly ignorance, as a quartz watch does not tick and never will. Only mechanical watches tick. However Carl claimed he would send the batteries back to Carter, their supplier, to have them check the batteries. This was done and Carl called my husband to tell him the watches had been returned. When my husband arrived he found that the battery had been dented and according to Carl, this is how they test batteries at carter. They arranged that a sales rep would be called back to meet and discuss the issue with mu husband. To date they never contacted my husband and he had to call the store today himself. He was told that it takes time to organise the rep to come and collect the batteries and this takes tremendous emails back and forth etc. etc. My husband lost his patience and told Carl he would collect his batteries, which he has done. I queried with one of the sales persons today at the store if he knew about Hello Peter, to which he eagerly and positively acknowledged. Since last month the price of the batteries in particular have increased by 50% apparently due to the rand/dollar exchange rate?? From R30 to R45. That will be the last time my husband sets foot in this #very quiet #not many customers in sight# apathetic sales people on their cell phones#lethargic store.
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Louella H
1 reviews | Active since Jan 2020
4 Jul 2019, 15:03
BATTERY WATCH RIP OFF AND BAD ATTITUDE BY SALES STAFF
Last week my husband purchased 2 watch batteries from Security Shop at Clearwater Mall. When he tried to place them into his watches they were obviously flat. The battery types 346 Rayovac and 394 Ranata. When he returned to Carl at the store the batteries were tested and found to have a charge. My husband returned with the watch and his tester and proved that there was no charge in the batteries. The Manager tried to listen to a tick in one of the quartz watches, which is clearly ignorance, as a quartz watch does not tick and never will. Only mechanical watches tick. However Carl claimed he would send the batteries back to Carter, their supplier, to have them check the batteries. This was done and Carl called my husband to tell him the watches had been returned. When my husband arrived he found that the battery had been dented and according to Carl, this is how they test batteries at carter. They arranged that a sales rep would be called back to meet and discuss the issue with mu husband. To date they never contacted my husband and he had to call the store today himself. He was told that it takes time to organise the rep to come and collect the batteries and this takes tremendous emails back and forth etc. etc. My husband lost his patience and told Carl he would collect his batteries, which he has done. I queried with one of the sales persons today at the store if he knew about Hello Peter, to which he eagerly and positively acknowledged. Since last month the price of the batteries in particular have increased by 50% apparently due to the rand/dollar exchange rate?? From R30 to R45. That will be the last time my husband sets foot in this #very quiet #not many customers in sight# apathetic sales people on their cell phones#lethargic store.
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roman T
1 reviews | Active since Jan 2020
12 Dec 2016, 07:45
No help whatsoever
<p>Having bought a garage door remote for R250.00 that does not work I was told by Madelyn that nothing could be done as the purchase was completed more than 7 days ago. Nowhere can I find where it is stated that the item must be returned within 7 days nor was I told this when I purchased the item. On the invoice it states that there is no refund on spares. I don't consider a new remote a "spare". On speaking to her boss Jaco he said it was bought longer than 7 days ago and thus they would not be doing anything about it and that he does not care that I am going to post this review as nobody reads these before making a purchase. They have lost my business for good.</p>
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roman T
1 reviews | Active since Jan 2020
12 Dec 2016, 07:45
No help whatsoever
<p>Having bought a garage door remote for R250.00 that does not work I was told by Madelyn that nothing could be done as the purchase was completed more than 7 days ago. Nowhere can I find where it is stated that the item must be returned within 7 days nor was I told this when I purchased the item. On the invoice it states that there is no refund on spares. I don't consider a new remote a "spare". On speaking to her boss Jaco he said it was bought longer than 7 days ago and thus they would not be doing anything about it and that he does not care that I am going to post this review as nobody reads these before making a purchase. They have lost my business for good.</p>
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