Unhappy and badly treated client

I have just had the most unprofessional experience after more than 10 years as a platinum client with SEESA. As a small creche, I experienced a dramatic drop in learners last year and obviously had to cut on my overheads i.e. one of the expenses was SEESA. After explaining several times and being refused a payment-break we were told to rather cancel and that they would contact us in January 2026. It is now March, and no-one contacted us, so we then contacted them various times to re-join. We were then informed that an admin cost was required for each product (we had 5 products) after completing all forms again to resume as of the 15th, we then get an e-mail to say the following: "After careful consideration we have decided not to proceed with service delivery for the CP services. Your contract for the CP Services specifically will be cancelled immediately. We trust that the above is in order" After obvious enquiry I was told by the writer of this e-mail that we had too many company problems? and we canceled last year???? looking through the records we used them 1 (once) and they advised us to cancel last year!!! Is this how you treat a customer after 10 years plus??? What a joke you are SEESA I certainly hope you do not have the opportunity ever to milk more clients and then treat them like this.