SH
Selborne Hotel
Unclaimed Business
SH
Selborne Hotel
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anthony P
1 reviews | Active since Jan 2020
6 Apr 2024, 07:55
Impeccable Service at Selborne Hotel and Villa Rentals
We had a made a booking for a villa through booking.com who knowingly accepted the booking at the Selborne Golf Estate gor a villa that was permanently occupies for the Easter weekend and arriving after a 7 hour drive with family and kids did not have any accommodation and zero response from booking.com. Devastated, we were imperiously rescued and professionally and empathically assisted by the magnanimous Roslyn, a Manager at the Selborne Golf Estate Hotel. I cannot express the clientcentricity displayed by Roslyn who went over and above thee call of duty buy contacting various Villa owners to arrange alternative accommodation for us even though this was a epic failure of booking.com. Thank you Roslyn, your passion and hospitality drive is an asset for your employer @ Selborne Golf Estate and Hotels. In addition, I would also like to highlight the fantastic support service also provided from Sheldon Govender from Selborne Management Villa Rentals in providing professional assistance in setting us up in the new Villa rental prior to even receiving payment. A Big Thank you to you both. Much Appreciated
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Anthony P
1 reviews | Active since Jan 2020
6 Apr 2024, 07:55
Impeccable Service at Selborne Hotel and Villa Rentals
We had a made a booking for a villa through booking.com who knowingly accepted the booking at the Selborne Golf Estate gor a villa that was permanently occupies for the Easter weekend and arriving after a 7 hour drive with family and kids did not have any accommodation and zero response from booking.com. Devastated, we were imperiously rescued and professionally and empathically assisted by the magnanimous Roslyn, a Manager at the Selborne Golf Estate Hotel. I cannot express the clientcentricity displayed by Roslyn who went over and above thee call of duty buy contacting various Villa owners to arrange alternative accommodation for us even though this was a epic failure of booking.com. Thank you Roslyn, your passion and hospitality drive is an asset for your employer @ Selborne Golf Estate and Hotels. In addition, I would also like to highlight the fantastic support service also provided from Sheldon Govender from Selborne Management Villa Rentals in providing professional assistance in setting us up in the new Villa rental prior to even receiving payment. A Big Thank you to you both. Much Appreciated
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Terry M
1 reviews | Active since Jan 2020
4 Jan 2016, 14:31
SELBORNE RESTAURANT - LACK OF SERVICE
When entertaining friends from Cape Town over the New Year period we were asked where we could go for some fine dining. Lynton Hall no longer do meals & the next best spot recommended to us was Selborne Golf Estate - their restaurant being situated in a upperclass golf est. we thought would automatically assure us of good service.<br> After booking a quiet table - we were seated slap bang in the center of traffic from the kitchen. Even though we were in plain sight we waited about 10min before we had to REQUEST a waitress to take our drinks order & for menus. <br> After further delays & 2 different waitresses attending to us we finally received our warm beers & placed our food order. 1.5hrs after we arrived the food had still not arrived with no communication from anyone. We then irately queried the status of our order to be told it would be another 10-15min. After 15 min we asked for the manager - who informed us that the rack of lamb we ordered almost 2 hrs ago was out of stock!!!! We were APPALLED!! We were offered Crayfish at the same price of nearly R200/dish - No comp meals were offered. We got up and walked out hungry at 10pm - NEVER to return!
Helpful (0)
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Terry M
1 reviews | Active since Jan 2020
4 Jan 2016, 14:31
SELBORNE RESTAURANT - LACK OF SERVICE
When entertaining friends from Cape Town over the New Year period we were asked where we could go for some fine dining. Lynton Hall no longer do meals & the next best spot recommended to us was Selborne Golf Estate - their restaurant being situated in a upperclass golf est. we thought would automatically assure us of good service.<br> After booking a quiet table - we were seated slap bang in the center of traffic from the kitchen. Even though we were in plain sight we waited about 10min before we had to REQUEST a waitress to take our drinks order & for menus. <br> After further delays & 2 different waitresses attending to us we finally received our warm beers & placed our food order. 1.5hrs after we arrived the food had still not arrived with no communication from anyone. We then irately queried the status of our order to be told it would be another 10-15min. After 15 min we asked for the manager - who informed us that the rack of lamb we ordered almost 2 hrs ago was out of stock!!!! We were APPALLED!! We were offered Crayfish at the same price of nearly R200/dish - No comp meals were offered. We got up and walked out hungry at 10pm - NEVER to return!
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