Selfi

Selfi Poor customer service and design execution

I placed an order for a dress and was in communication about the timeline (and the event I was buying the dress for). I was in communication with the store owner and sent her the requested measurements and the reference size. She delivered a dress that not only was 3 sizes bigger than my request, but was also bigger than the measurements I sent her and the size reference I sent her. I let her know immediately when I received the dress and she has not responded since. The dress was for an event two days after my attempts to reach her and she just ghosted me. I tried emailing, calling, I DMed on Instagram and event commented on her posts - no response. She did not even make sure I received the parcel when it arrived, I had to check with her if it had been sent because it had been radio silence since we spoke about the sizes. I had to find a seamstress to fix the dress - a cost I had not prepared for. I deeply regret taking a chance on Selfi with a dress for an important event. I’m not sure which one takes the cake, the lack of customer service or the poor execution of an order. Everyone I showed the picture of the dress was just as baffled by how she missed the mark. Never buying there again, and they owe me for the work I did to fix their awful job.