SR
Sentinel Retirement Fund
Unclaimed Business
SR
Sentinel Retirement Fund
Unclaimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Sentinel Retirement Fund
Sentinel Retirement Fund has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Sentinel Retirement Fund across 10 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTK
Thomas K
1 reviews | Active since Jan 2020
10 Mar 2026, 11:00
Sentinel ****
This retirement fund is trying everything in their power to prevent people from withdrawing from the two-pot system. Yes, I made a mistake on my initial withdrawal but did manage to fix it. Now they keep using that mistake against me to not process mt withdrawal request. Something needs to be done because I don't think I'm the only one who's being prevented from withdrawing from their savings component.
Helpful (0)
|Replies (0)TK
Thomas K
1 reviews | Active since Jan 2020
10 Mar 2026, 11:00
Sentinel ****
This retirement fund is trying everything in their power to prevent people from withdrawing from the two-pot system. Yes, I made a mistake on my initial withdrawal but did manage to fix it. Now they keep using that mistake against me to not process mt withdrawal request. Something needs to be done because I don't think I'm the only one who's being prevented from withdrawing from their savings component.
0
Replies (0)MK
Monica K
1 reviews | Active since Jan 2020
18 Dec 2025, 07:38
Funds delayed due to not responing or reading emails
after my resignation at the company i workrf for i started my new employment. My pensioen fund then needed to be transfered too the new company to manage my pension fund.So with al the paper work om hand and sorted only documents outstanding was forms that needef to by sign and send back to the previous pension company. Just to gind out that the still wating on the documentation s that was suppose to by sign 2 weeks a go. So i went to this new company mydelf and was net with a really bad atitudr telling me that i think i know her job bettet then her self. So after explaing the situation again she finaly went on her computer and find that she did receive the email and attaced documentation s already 2 weeks ago and though ag it is a new applivtion so this can wait. Releasing yesterday her mistake and a sorry. I then recieved a phone call this morning stating the documents was send only this morning. A day before closing for holiday where i could have ha my funds but now have to wait till January becausr of 1 ,person not properly reading her emails and not responding. This make me rething about using the company raking care of my pension fund and futer problemd
Helpful (0)
|Replies (0)MK
Monica K
1 reviews | Active since Jan 2020
18 Dec 2025, 07:38
Funds delayed due to not responing or reading emails
after my resignation at the company i workrf for i started my new employment. My pensioen fund then needed to be transfered too the new company to manage my pension fund.So with al the paper work om hand and sorted only documents outstanding was forms that needef to by sign and send back to the previous pension company. Just to gind out that the still wating on the documentation s that was suppose to by sign 2 weeks a go. So i went to this new company mydelf and was net with a really bad atitudr telling me that i think i know her job bettet then her self. So after explaing the situation again she finaly went on her computer and find that she did receive the email and attaced documentation s already 2 weeks ago and though ag it is a new applivtion so this can wait. Releasing yesterday her mistake and a sorry. I then recieved a phone call this morning stating the documents was send only this morning. A day before closing for holiday where i could have ha my funds but now have to wait till January becausr of 1 ,person not properly reading her emails and not responding. This make me rething about using the company raking care of my pension fund and futer problemd
0
Replies (0)gP
greg P
1 reviews | Active since Jan 2020
28 Nov 2025, 08:58
Ivan DM Price 4406305050085
Sentinel Pension Fund – Inhumane Treatment of a Grieving Family I am lodging this formal complaint regarding the handling of my late father’s pension benefit and the unacceptable treatment my family has received from Sentinel Pension Fund. Deceased Member: IDM Price (ID: 440630505****) Date of Death: 16 September 2025 Beneficiary: His wife (my mother), who has been the ONLY listed pension beneficiary for 57 years. Following my father’s passing, Sentinel required a full claim pack including ID documents and marriage certificate. This was submitted as instructed. I waited until 9 October 2025 to follow up. During that call, I was disconnected three times after introducing myself and completing the security checks. Despite being told someone would return my call, no one did. When I finally managed to get through, I was informed certain documents did not have dates. We immediately corrected this and resubmitted everything. I called again three days later and was told the documents had been received, but I must wait an additional 10 days before calling again. Upon calling back today, I was informed the claim is now “with the administrators” and that processing could take up to four months. This is beyond unacceptable. My mother has lost her husband and her only source of financial security. She now faces the reality of having no income for months. No food, no electricity, no basic means of survival — while Sentinel delays and shifts responsibility from one department to another. There has been no empathy, no urgency, and no accountability from the consultants or the fund as a whole. Communication is poor, timelines keep changing, and families are left in limbo during the most vulnerable time of their lives. After 57 years of loyalty, contributions and trust, this is not just poor service — it is a complete failure of duty of care to a bereaved spouse. Sentinel must understand that these are not just “cases” or “claims” — these are real people who depend on this money to survive. I strongly urge Sentinel management to urgently intervene, review this claim, and take immediate steps to ensure my mother receives the benefit she is rightfully entitled to without further delay.
Helpful (0)
|Replies (0)gP
greg P
1 reviews | Active since Jan 2020
28 Nov 2025, 08:58
Ivan DM Price 4406305050085
Sentinel Pension Fund – Inhumane Treatment of a Grieving Family I am lodging this formal complaint regarding the handling of my late father’s pension benefit and the unacceptable treatment my family has received from Sentinel Pension Fund. Deceased Member: IDM Price (ID: 440630505****) Date of Death: 16 September 2025 Beneficiary: His wife (my mother), who has been the ONLY listed pension beneficiary for 57 years. Following my father’s passing, Sentinel required a full claim pack including ID documents and marriage certificate. This was submitted as instructed. I waited until 9 October 2025 to follow up. During that call, I was disconnected three times after introducing myself and completing the security checks. Despite being told someone would return my call, no one did. When I finally managed to get through, I was informed certain documents did not have dates. We immediately corrected this and resubmitted everything. I called again three days later and was told the documents had been received, but I must wait an additional 10 days before calling again. Upon calling back today, I was informed the claim is now “with the administrators” and that processing could take up to four months. This is beyond unacceptable. My mother has lost her husband and her only source of financial security. She now faces the reality of having no income for months. No food, no electricity, no basic means of survival — while Sentinel delays and shifts responsibility from one department to another. There has been no empathy, no urgency, and no accountability from the consultants or the fund as a whole. Communication is poor, timelines keep changing, and families are left in limbo during the most vulnerable time of their lives. After 57 years of loyalty, contributions and trust, this is not just poor service — it is a complete failure of duty of care to a bereaved spouse. Sentinel must understand that these are not just “cases” or “claims” — these are real people who depend on this money to survive. I strongly urge Sentinel management to urgently intervene, review this claim, and take immediate steps to ensure my mother receives the benefit she is rightfully entitled to without further delay.
0
Replies (0)EK
Elsabe K
1 reviews | Active since Jan 2020
21 May 2025, 07:35
Pension payout
Need urgent advise please I got devorced end of 2024. I have submitted all documents to Sentinel pension fund as I must get 50% of x husbands pension fund. They have confirmed many times that all documents was received and all is in order. When I phoned 2/3 weeks ago to follow up, they advised that the claim is with a Supervisor. I must phone again in a few days to follow up. Today, phoned again. They checked, but cant see any movement or progress. Still with the same person. I submitted this documents in November 2024. Its 6 months later, and feels like I dont get anywhere. Where do I go from here? Thank you
Helpful (0)
|Replies (0)EK
Elsabe K
1 reviews | Active since Jan 2020
21 May 2025, 07:35
Pension payout
Need urgent advise please I got devorced end of 2024. I have submitted all documents to Sentinel pension fund as I must get 50% of x husbands pension fund. They have confirmed many times that all documents was received and all is in order. When I phoned 2/3 weeks ago to follow up, they advised that the claim is with a Supervisor. I must phone again in a few days to follow up. Today, phoned again. They checked, but cant see any movement or progress. Still with the same person. I submitted this documents in November 2024. Its 6 months later, and feels like I dont get anywhere. Where do I go from here? Thank you
0
Replies (0)NB
WS
Welma S
1 reviews | Active since Jan 2020
3 Feb 2025, 06:30
Bad service
Since last year October I had a problem accessing the portal as it indicated ‘U do not exist ’. I made contact with Jacques Woest, the contact person given to me. I followed up in November 2024 with no luck as he was still investigating the situation. Phoned again on 17 December 2024 as still it shows that I do not exist. He promised to fix the problem. I phoned Jacques Woest again on 17 January 2025 as still the online portal showed that I do not exist. Today, 1 February 2025 I spoke to Bhosiso at the contact centre and still the same problem exists. How is it possible for such a big business responsible for people’s money to not be able to get the problem resolved!!!!
Helpful (0)
|Replies (0)WS
Welma S
1 reviews | Active since Jan 2020
3 Feb 2025, 06:30
Bad service
Since last year October I had a problem accessing the portal as it indicated ‘U do not exist ’. I made contact with Jacques Woest, the contact person given to me. I followed up in November 2024 with no luck as he was still investigating the situation. Phoned again on 17 December 2024 as still it shows that I do not exist. He promised to fix the problem. I phoned Jacques Woest again on 17 January 2025 as still the online portal showed that I do not exist. Today, 1 February 2025 I spoke to Bhosiso at the contact centre and still the same problem exists. How is it possible for such a big business responsible for people’s money to not be able to get the problem resolved!!!!
0
Replies (0)MP
Michela P
1 reviews | Active since Jan 2020
15 Jan 2025, 10:21
Breach of Pension Fund Act 24 of 1956
Dealing with Sentinel for a pension transfer according to the divorce decree. When I initially spoke to them two weeks ago regarding this, the lady I spoke to told me that they have already app**** for the tax directive. I phoned again today and the gentleman was very arrogant. He told me that they are awaiting the funds to be transferred into the client's name. I asked him to confirm whether they app**** for the tax directive or not. He told me that they cannot apply for the tax directive until the funds reflect in the client's name. I asked him how long the process would take and he said 10-12 weeks. This is a breach of the pension act which says it must be transferred within 60 days. We will be going to the Pension Fund Adjudicator.
Helpful (0)
|Replies (0)MP
Michela P
1 reviews | Active since Jan 2020
15 Jan 2025, 10:21
Breach of Pension Fund Act 24 of 1956
Dealing with Sentinel for a pension transfer according to the divorce decree. When I initially spoke to them two weeks ago regarding this, the lady I spoke to told me that they have already app**** for the tax directive. I phoned again today and the gentleman was very arrogant. He told me that they are awaiting the funds to be transferred into the client's name. I asked him to confirm whether they app**** for the tax directive or not. He told me that they cannot apply for the tax directive until the funds reflect in the client's name. I asked him how long the process would take and he said 10-12 weeks. This is a breach of the pension act which says it must be transferred within 60 days. We will be going to the Pension Fund Adjudicator.
0
Replies (0)MM
Maphutse M
1 reviews | Active since Jan 2020
31 Oct 2024, 15:17
worst retirement
bad in everything
Helpful (0)
|Replies (0)MM
Maphutse M
1 reviews | Active since Jan 2020
31 Oct 2024, 15:17
worst retirement
bad in everything
0
Replies (0)