Seraphim Removals
Claimed Business
Seraphim Removals
Claimed Business
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#23
in Transportation & Logistics
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.7|6 Reviews
Jun '25 - May '26
5(16.7%)
4(0%)
3(0%)
2(0%)
1(83.3%)
5(16.7%)
4(0%)
3(0%)
2(0%)
1(83.3%)
Frequently Asked Questions About Seraphim Removals
Seraphim Removals has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked Seraphim Removals across 91 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencetF
tauheeda F
1 reviews | Active since Jan 2020
7 Dec 2025, 04:08
Seraphim Removals – Extremely Disappointing Experience
Seraphim Removals – Extremely Disappointing Experience I am very disappointed with the service I received from Seraphim Removals. After collecting my belongings, the company has repeatedly failed to deliver them on the agreed-upon date. Communication has been extremely poor — the WhatsApp numbers provided either do not answer or ignore messages, and there is no alternative emergency contact to assist when things go wrong. This has caused me unnecessary stress and inconvenience, especially because I trusted the company with all my personal items. A moving company should be reliable, transparent, and responsive, but unfortunately this was not my experience with Seraphim Removals. I hope the company takes responsibility and improves their communication and reliability, as no customer should be left without support or clarity regarding their own belongings
Helpful (0)
|Replies (0)tF
tauheeda F
1 reviews | Active since Jan 2020
7 Dec 2025, 04:08
Seraphim Removals – Extremely Disappointing Experience
Seraphim Removals – Extremely Disappointing Experience I am very disappointed with the service I received from Seraphim Removals. After collecting my belongings, the company has repeatedly failed to deliver them on the agreed-upon date. Communication has been extremely poor — the WhatsApp numbers provided either do not answer or ignore messages, and there is no alternative emergency contact to assist when things go wrong. This has caused me unnecessary stress and inconvenience, especially because I trusted the company with all my personal items. A moving company should be reliable, transparent, and responsive, but unfortunately this was not my experience with Seraphim Removals. I hope the company takes responsibility and improves their communication and reliability, as no customer should be left without support or clarity regarding their own belongings
0
Replies (0)JM
JOHN-MARTIN Morgan
1 reviews | Active since Jan 2020
27 Aug 2025, 14:21
Amazing customer service
Amazing customer service vety fast and efficient delivery of our furniture and home appliances nothing broken workers are friendly and hard working definitely recommend 10/10 from me
Helpful (0)
|Replies (0)JM
JOHN-MARTIN Morgan
1 reviews | Active since Jan 2020
27 Aug 2025, 14:21
Amazing customer service
Amazing customer service vety fast and efficient delivery of our furniture and home appliances nothing broken workers are friendly and hard working definitely recommend 10/10 from me
0
Replies (0)SM
Susan M
1 reviews | Active since Jan 2020
30 Jun 2025, 20:03
UNREAL
It's been TWO weeks that Brian/Nigel have not come back to me regarding the damage to my goods which were in transit from JHB to KZN. I've left messages every day, the messages are delivered but not opened. This is bejond a joke now.
Helpful (0)
|Replies (0)SM
Susan M
1 reviews | Active since Jan 2020
30 Jun 2025, 20:03
UNREAL
It's been TWO weeks that Brian/Nigel have not come back to me regarding the damage to my goods which were in transit from JHB to KZN. I've left messages every day, the messages are delivered but not opened. This is bejond a joke now.
0
Replies (0)SM
Susan M
1 reviews | Active since Jan 2020
26 Jun 2025, 21:44
ABSOLUTELY TERRIBLE SERVICE
Absolutely disgusting....... Since my last review, two weeks ago, I have been leaving Whatsapp messages for Brian or Nigel to contact me regarding the damage to my goods while in transit by their company. The messages have all been received but not opened. What must I do for them to acknowledge the problem and sort it out in an profesional manner by ignoring me is being unprofessional and downright rude.
Helpful (0)
|Replies (0)SM
Susan M
1 reviews | Active since Jan 2020
26 Jun 2025, 21:44
ABSOLUTELY TERRIBLE SERVICE
Absolutely disgusting....... Since my last review, two weeks ago, I have been leaving Whatsapp messages for Brian or Nigel to contact me regarding the damage to my goods while in transit by their company. The messages have all been received but not opened. What must I do for them to acknowledge the problem and sort it out in an profesional manner by ignoring me is being unprofessional and downright rude.
0
Replies (0)SM
Susan M
1 reviews | Active since Jan 2020
18 Jun 2025, 09:10
SERVICE OUT OF A HORROR MOVIE
Mid May I arranged with Brian of Seraphim for my furniture to be transported from JHB on the 2 June to KZN on the 3 June & arranged for a night at a local B&B on the 2nd. I paid a deposit of R4000 with a outstanding amount of R3000. They even had the wrong delivery address. Friday the 30th May I was told that it would cost a extra R4500 for extra labour because there were extra boxes. We were then told that they could only deliver on the 3rd June, It cost us a extra night sleepover. Brian said he would speak to his boss about the R4500. Joke. I spoke to Nigel about this extra day & he started SHOUTING at me, very rude & very nasty. If that’s how they treat their customers, they should NEVER be in business. On the 2nd they sent a message saying they would phone me “before close of business” that day regarding the delivery time. The driver phoned me the NEXT morning at 8:30 saying they were waiting at the gate. When the furniture was picked up in JHB it was placed in a closed truck, when it was delivered in KZN it was on a trailer covered with a tarpaulin “unacceptable”. We started unpacking the next day only to discover the TV was cracked and the glass of the one display cabinet was cracked. I sent Brian photos of the damaged TV & display glass. Brian said he would get back to me by 12 that day. Another joke. My last conversation with Brian he was extremely evasive. I told him I would not speak to Nigel again because of this rudeness. THESE PEOPLE CAN’T BE TRUSTED. To date I have not heard from them
Helpful (0)
|Replies (0)SM
Susan M
1 reviews | Active since Jan 2020
18 Jun 2025, 09:10
SERVICE OUT OF A HORROR MOVIE
Mid May I arranged with Brian of Seraphim for my furniture to be transported from JHB on the 2 June to KZN on the 3 June & arranged for a night at a local B&B on the 2nd. I paid a deposit of R4000 with a outstanding amount of R3000. They even had the wrong delivery address. Friday the 30th May I was told that it would cost a extra R4500 for extra labour because there were extra boxes. We were then told that they could only deliver on the 3rd June, It cost us a extra night sleepover. Brian said he would speak to his boss about the R4500. Joke. I spoke to Nigel about this extra day & he started SHOUTING at me, very rude & very nasty. If that’s how they treat their customers, they should NEVER be in business. On the 2nd they sent a message saying they would phone me “before close of business” that day regarding the delivery time. The driver phoned me the NEXT morning at 8:30 saying they were waiting at the gate. When the furniture was picked up in JHB it was placed in a closed truck, when it was delivered in KZN it was on a trailer covered with a tarpaulin “unacceptable”. We started unpacking the next day only to discover the TV was cracked and the glass of the one display cabinet was cracked. I sent Brian photos of the damaged TV & display glass. Brian said he would get back to me by 12 that day. Another joke. My last conversation with Brian he was extremely evasive. I told him I would not speak to Nigel again because of this rudeness. THESE PEOPLE CAN’T BE TRUSTED. To date I have not heard from them
0
Replies (0)SM
Susan M
1 reviews | Active since Jan 2020
16 Jun 2025, 12:17
DISGUSTED, IRRESPONSIBLE, UNCARING, RUDE, ************* ETC. ETC. ETC.
Mid May I arranged with Brian of Seraphim for my furniture to be transported from JHB on the 2 June to KZN on the 3 June & arranged for a night at a local B&B on the 2nd. I paid a deposit of R4000 with a outstanding amount of R3000. They even had the wrong delivery address. Friday the 30th May I was advised that it would cost a extra R4500 for extra labour because there were extra boxes. We were then told that they could only deliver on the 3rd June, It cost us a extra night sleepover. Brian said he would speak to his boss about the R4500. Joke. I spoke to Nigel about this extra day & he started SHOUTING at me, very rude & very nasty. If that’s how they treat their customers, they should NEVER be in business. On the 2nd they sent a message saying they would get back to me “before close of business” that day regarding the delivery time. The driver phoned me the NEXT morning at 8:30 saying they were waiting at the gate. When the furniture was picked up in JHB it was placed in a closed truck, when it was delivered in KZN it was on a trailer covered with a tarpaulin “unacceptable”. We started unpacking the next day only to discover the TV was cracked and the glass of the one display cabinet was cracked. I sent photos of the damaged TV & display glass. Brian told me he would get back to me by 12 that day. Another joke. My last conversation with Brian he was extremely evasive. I told him I would not speak to Nigel again because of this rudeness. THESE PEOPLE CAN’T BE TRUSTED
Helpful (0)
|Replies (0)SM
Susan M
1 reviews | Active since Jan 2020
16 Jun 2025, 12:17
DISGUSTED, IRRESPONSIBLE, UNCARING, RUDE, ************* ETC. ETC. ETC.
Mid May I arranged with Brian of Seraphim for my furniture to be transported from JHB on the 2 June to KZN on the 3 June & arranged for a night at a local B&B on the 2nd. I paid a deposit of R4000 with a outstanding amount of R3000. They even had the wrong delivery address. Friday the 30th May I was advised that it would cost a extra R4500 for extra labour because there were extra boxes. We were then told that they could only deliver on the 3rd June, It cost us a extra night sleepover. Brian said he would speak to his boss about the R4500. Joke. I spoke to Nigel about this extra day & he started SHOUTING at me, very rude & very nasty. If that’s how they treat their customers, they should NEVER be in business. On the 2nd they sent a message saying they would get back to me “before close of business” that day regarding the delivery time. The driver phoned me the NEXT morning at 8:30 saying they were waiting at the gate. When the furniture was picked up in JHB it was placed in a closed truck, when it was delivered in KZN it was on a trailer covered with a tarpaulin “unacceptable”. We started unpacking the next day only to discover the TV was cracked and the glass of the one display cabinet was cracked. I sent photos of the damaged TV & display glass. Brian told me he would get back to me by 12 that day. Another joke. My last conversation with Brian he was extremely evasive. I told him I would not speak to Nigel again because of this rudeness. THESE PEOPLE CAN’T BE TRUSTED
0
Replies (0)SN
GB
GODKNOWS B
1 reviews | Active since Jan 2020
20 Mar 2025, 18:41
Moving
These guys are of over this planet, the service that they offered me was commendable and they left no loophole. Another thing they are quite panctual and they offer top notch services. To add to that they are also trustworthy, trust your goods to be in exceptional care
Helpful (0)
|Replies (0)GB
GODKNOWS B
1 reviews | Active since Jan 2020
20 Mar 2025, 18:41
Moving
These guys are of over this planet, the service that they offered me was commendable and they left no loophole. Another thing they are quite panctual and they offer top notch services. To add to that they are also trustworthy, trust your goods to be in exceptional care
0
Replies (0)