SS
Shapiro Shaik Defries & Associates
Verified Business
SS
Shapiro Shaik Defries & Associates
Verified Business
107 Reviews (last 12 months)
Responds in 93 hours 44 min
AI Review Summary
Based on recent customer reviews, Shapiro Shaik Defries & Associates faces severe criticism across every dimension of its service. Customers consistently report an inability to obtain paid-up letters after settling accounts, unexplained increases in debt balances, complete communication breakdowns, and aggressive collection tactics that continue even after debts are paid. The business scores critically low across all five themes, reflecting a deeply problematic customer experience.
Top Strengths:
- •Staff Professionalism & Expertise: No meaningful strengths identified. A small number of customers note that individual agents occasionally make promises to help, though these promises are rarely fulfilled according to follow-up reviews.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#5Ranked In Legal Services
93h 44mReply Time
-87 NPSUnlikely
Replied to 93% of negative reviews
Reply time on negative reviews: 93 hours 44 min
TrustIndex
0
Ranking
#5
in Legal Services
Avg Reply
93 hours 44 minutes
NPS Score
-87
Recommended: Unlikely
Replied to 93% of negative reviews
Reply time on negative reviews: 93 hours 44 min
Review Distribution
1|107 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (107)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJK
Jane K
1 reviews | Active since Jan 2020
17 Mar 2026, 07:33
REQUESTING A PAID UP LETTER SINCE 2025
I have been asking for a paid up letter since 2025, to date i haven't received it. I have called in several times. I have also used your whatsapp portal to request for it and still nothing. The listing on my name is seriously affecting my life and i am just trying to get it cleared. I NEED THE LETTER PROVIDED ASAP!
Helpful (0)
|Replies (0)JK
Jane K
1 reviews | Active since Jan 2020
17 Mar 2026, 07:33
REQUESTING A PAID UP LETTER SINCE 2025
I have been asking for a paid up letter since 2025, to date i haven't received it. I have called in several times. I have also used your whatsapp portal to request for it and still nothing. The listing on my name is seriously affecting my life and i am just trying to get it cleared. I NEED THE LETTER PROVIDED ASAP!
0
Replies (0)DN
Derick N
1 reviews | Active since Jan 2020
16 Mar 2026, 19:24
MTN PAID UP LETTER
I had an account with MTN, then it was handed over to the lawyers of which l have settled last year September 2025. Nothing was updated on the system that l don't owe anymore after 6 months to show that my name is cleared. l have called in 2 weeks back to request for a paid up letter but l have been sent to Pillar to Post and no one is willing to assisting me. And now l am losing a opportunity since no one can send a letter to show that l have settled this account. When l call MTN l am referred to SSD SHAPIRO SHARK DEFRIES & ASSOCIATES Attorneys they still want to confirm with MTN. I am disappointed and frustrated as l cant be issued this letter. I am still waiting for the paid up letter till to date. Can you please treat this issue as a matter of urgency. I have received the worst service ever.
Helpful (0)
|Replies (0)DN
Derick N
1 reviews | Active since Jan 2020
16 Mar 2026, 19:24
MTN PAID UP LETTER
I had an account with MTN, then it was handed over to the lawyers of which l have settled last year September 2025. Nothing was updated on the system that l don't owe anymore after 6 months to show that my name is cleared. l have called in 2 weeks back to request for a paid up letter but l have been sent to Pillar to Post and no one is willing to assisting me. And now l am losing a opportunity since no one can send a letter to show that l have settled this account. When l call MTN l am referred to SSD SHAPIRO SHARK DEFRIES & ASSOCIATES Attorneys they still want to confirm with MTN. I am disappointed and frustrated as l cant be issued this letter. I am still waiting for the paid up letter till to date. Can you please treat this issue as a matter of urgency. I have received the worst service ever.
0
Replies (0)ES
Ephraim S
1 reviews | Active since Jan 2020
7 Mar 2026, 07:00
****mers , need to shutdown
Why am i receiving an email that I have an outstanding MTN account, where else I paid it up about 4 years ago , why is company still operating , clearly it’s *********** in everything, I’m not gonna pay for something that’s paid up
Helpful (0)
|Replies (0)ES
Ephraim S
1 reviews | Active since Jan 2020
7 Mar 2026, 07:00
****mers , need to shutdown
Why am i receiving an email that I have an outstanding MTN account, where else I paid it up about 4 years ago , why is company still operating , clearly it’s *********** in everything, I’m not gonna pay for something that’s paid up
0
Replies (0)NM
Nonkululekk M
1 reviews | Active since Jan 2020
6 Mar 2026, 14:29
Debt
I have never been disgusted by such a company. I paid my account in 2024 with paid up letter only for them to come back 2 years letter saying I am in debt with them for an amount of the same amount that was paid. How stupid are they and they do not even take accountability. They made me pay extra R800 and when I phone MTN they told me I have fully paid and they did not submit my account again. I want nothing to do with MTN and their stupid collections team cause they delayed my debit orders, now I have to pay all my life just for a stupid R2000
Helpful (0)
|Replies (0)NM
Nonkululekk M
1 reviews | Active since Jan 2020
6 Mar 2026, 14:29
Debt
I have never been disgusted by such a company. I paid my account in 2024 with paid up letter only for them to come back 2 years letter saying I am in debt with them for an amount of the same amount that was paid. How stupid are they and they do not even take accountability. They made me pay extra R800 and when I phone MTN they told me I have fully paid and they did not submit my account again. I want nothing to do with MTN and their stupid collections team cause they delayed my debit orders, now I have to pay all my life just for a stupid R2000
0
Replies (0)EM
JJ
James J
1 reviews | Active since Jan 2020
23 Feb 2026, 11:35
WARNING: They will sell your data even after admitting the debt is dead.
Title: WARNING: They will sell your data even after admitting the debt is dead. Rating: ★☆☆☆☆ (1/5) I am writing this to warn other consumers. I had a debt with Homechoice that was handled by Nimble. On 28 January 2026, Nimble sent me written confirmation that the debt was PRESCRIBED—meaning it is legally uncollectable and the file is closed. However, I recently discovered that Nimble sold my data to Shapiro Shaik Defries attorneys in December 2025—before they admitted the debt was prescribed. Now, despite having a letter from Nimble saying I owe nothing, I am being harassed by lawyers demanding payment. Nimble has proven they cannot manage consumer data. They sold a prescribed debt (which is ******* to pursue) and failed to notify the buyer that the debt was dead. Their internal systems are clearly broken. If you ever deal with Nimble, save every letter they send you—because their left hand clearly does not know what their right hand is doing. They will sell your information to vultures even after admitting you owe nothing. Avoid.
Helpful (0)
|Replies (0)JJ
James J
1 reviews | Active since Jan 2020
23 Feb 2026, 11:35
WARNING: They will sell your data even after admitting the debt is dead.
Title: WARNING: They will sell your data even after admitting the debt is dead. Rating: ★☆☆☆☆ (1/5) I am writing this to warn other consumers. I had a debt with Homechoice that was handled by Nimble. On 28 January 2026, Nimble sent me written confirmation that the debt was PRESCRIBED—meaning it is legally uncollectable and the file is closed. However, I recently discovered that Nimble sold my data to Shapiro Shaik Defries attorneys in December 2025—before they admitted the debt was prescribed. Now, despite having a letter from Nimble saying I owe nothing, I am being harassed by lawyers demanding payment. Nimble has proven they cannot manage consumer data. They sold a prescribed debt (which is ******* to pursue) and failed to notify the buyer that the debt was dead. Their internal systems are clearly broken. If you ever deal with Nimble, save every letter they send you—because their left hand clearly does not know what their right hand is doing. They will sell your information to vultures even after admitting you owe nothing. Avoid.
0
Replies (0)GJvR
Gerhardus Jansen van Rensburg
1 reviews | Active since Jan 2020
22 Feb 2026, 11:40
Brain dwad
Been sending them mails re a settlement but they dont get it, but they can reply to the same mail adr with demands
Helpful (0)
|Replies (0)GJvR
Gerhardus Jansen van Rensburg
1 reviews | Active since Jan 2020
22 Feb 2026, 11:40
Brain dwad
Been sending them mails re a settlement but they dont get it, but they can reply to the same mail adr with demands
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Feb 2026, 07:23
Services Suspended for “Outstanding” MTN Amount That Doesn’t Exist
SSDA is claiming that I have an outstanding balance on my MTN account. However, my official MTN statement clearly reflects no outstanding balance. Despite this, my services have been suspended. I have contacted SSDA multiple times on different platforms requesting: A detailed statement showing the alleged outstanding amount A breakdown of charges An explanation for the discrepancy Each time I am promised feedback, but nothing is provided. No statement. No clarity. No resolution. I cannot pay an amount that does not appear on my MTN account and that I have not been given proof of. I am requesting: A full detailed statement from SSDA Written clarification reconciling the difference Immediate reinstatement of my services This matter needs urgent attention.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Feb 2026, 07:23
Services Suspended for “Outstanding” MTN Amount That Doesn’t Exist
SSDA is claiming that I have an outstanding balance on my MTN account. However, my official MTN statement clearly reflects no outstanding balance. Despite this, my services have been suspended. I have contacted SSDA multiple times on different platforms requesting: A detailed statement showing the alleged outstanding amount A breakdown of charges An explanation for the discrepancy Each time I am promised feedback, but nothing is provided. No statement. No clarity. No resolution. I cannot pay an amount that does not appear on my MTN account and that I have not been given proof of. I am requesting: A full detailed statement from SSDA Written clarification reconciling the difference Immediate reinstatement of my services This matter needs urgent attention.
0
Replies (0)