Frustrated Customer

I would like to pass my deepest sadness to the service I got at one of your Shell Garages - 358 Riffle Range Road, Gillview. I went to fill up my tank Sunday evening the 10th of May 2026 and was assisted Dwayne who I asked to please check if the oil and water level was still okay and he checked and confirmed that the oil was low. I then asked him to top up, but neverthless as a female driver i wouldn't then verify to check if he did his due diligence check as I will be trusting that all is in order. Monday morning as I was driving to work my car has a different sound which i noticed as I am the regular driver. I did not think of opening my bonnet to check and i could hear a different type of smell like a burnt tire. Tuesday same routine going to work then I noticed some steam and had to stop and open the bonnet only to find that the petrol attendant did not close the cap on after adding oil, which was spilling all over. That is a big risk I must say as I lost a lot of oil which is still dripping. I passed by the garage this evening (12 May 2026) and asked to see the Manager who completely ignored me and had to be assisted by another Petrol attendant who informed me that Dwayne was off duty and checked the leakage so kind of him. The reason why I wanted to talk to Dwayne was not to scream at him in anyway but to warn him to do a thorough check before clients leave coz one day he will cause a huge damage to someone or cost someone's life. The Manager on duty should also learn good management skills and try to assist client queries than just dismissing, its very sad how he did not even bother to assist in anyway yet my oil is dripping everywhere I stop. Pump:4 Attendant: Dwayne Date attended: 10 May 2026