UNACCEPTABLE, DONT USE THEM

I made a mistake by subscribing to there accounts. Ive asked if there will be money deducted and that they should remove everything from my account. The lady said no they won't deduct money. End of month they vlippen did. Been trying to get hold of them. Nothing. This is unacceptable. Don't even know why they have an customer care email if they dont e en answer u back.