Rude behavior by employee

I recently spent a weekend at sibiya lodge and was absolutely appalled at the behavior, the stewardess at the restaurant displayed uncouth and unprofessional behavior when giving us instructions (she practically screamed) and when a complaint was layed ,the employee was defended and absolved by the manager who also failed to find the problem on the footage ,I would not recommend this lodge ,our entire weekend was ruined because of this lady's rudeness ...thumbs down,1 star