Fake advertising and stealing clients money

The photos and accomodation is 2 different places. There was no braai grid for us to braai and the fire pit was still filled with old ash from the night before. We booked and paid for a game drive and exotic animal tour. We were told that the game viewer is in for a service and that we will be pick up a bit later the afternoon. That never happened. Marti just informed that we will do it the following day at 7am. At 8:30 she pitched up with her own bakkie with no space to sit and with 5 people already on it. There was no space for us also being 5 in our group. We offered to drive with our own vehicle but soon realised that that was not a good idea. I am very dissapointed in this place. I will not recommend this to anyone. We paid for something we never received and request our money be paid back.