Sinotec
Claimed Business
|2|4 Reviews (last 12 months)|This business does not respond to reviews
Sinotec
Claimed Business
|2
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
2|4 Reviews
Jul '25 - Jun '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 19:57
Sinotec Technical Support Ignoring Follow-Ups for Over 15 Days
I have been a happy Sinotec TV owner for the past few years and have always been satisfied with the product, which makes this experience even more disappointing. Recently, the DSTV app on my Sinotec TV (Model: STL-55U20AT) stopped working and now displays the following error message: “Unsupported Device. Please ensure that you are using a Google certified device and that your device is not running a modified version of Android.” I contacted Sinotec support telephonically and was referred to technical support. I was then assisted by Vincent Lottering from technical support, who requested certain information via email so that troubleshooting steps could be sent to me. I promptly provided all the requested information. After hearing nothing further, I followed up with Vincent and was informed that the troubleshooting steps had already been sent. I searched my inbox, junk, and spam folders thoroughly, but never received anything. I immediately informed Vincent that I had not received the email and requested that it be resent. Since then, I have followed up a further five times and, to date, I have still received no response. It has now been more than 15 days without resolution, without receiving the promised troubleshooting steps, and without proper communication. What is most frustrating is not only the unresolved issue, but the complete lack of follow-up and customer care despite my repeated attempts to resolve the matter. I have always supported the Sinotec brand and have been happy with the TV itself, but this after-sales support experience has been extremely disappointing. I would appreciate urgent intervention from management or the relevant support team to resolve this issue as soon as possible.
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Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 19:57
Sinotec Technical Support Ignoring Follow-Ups for Over 15 Days
I have been a happy Sinotec TV owner for the past few years and have always been satisfied with the product, which makes this experience even more disappointing. Recently, the DSTV app on my Sinotec TV (Model: STL-55U20AT) stopped working and now displays the following error message: “Unsupported Device. Please ensure that you are using a Google certified device and that your device is not running a modified version of Android.” I contacted Sinotec support telephonically and was referred to technical support. I was then assisted by Vincent Lottering from technical support, who requested certain information via email so that troubleshooting steps could be sent to me. I promptly provided all the requested information. After hearing nothing further, I followed up with Vincent and was informed that the troubleshooting steps had already been sent. I searched my inbox, junk, and spam folders thoroughly, but never received anything. I immediately informed Vincent that I had not received the email and requested that it be resent. Since then, I have followed up a further five times and, to date, I have still received no response. It has now been more than 15 days without resolution, without receiving the promised troubleshooting steps, and without proper communication. What is most frustrating is not only the unresolved issue, but the complete lack of follow-up and customer care despite my repeated attempts to resolve the matter. I have always supported the Sinotec brand and have been happy with the TV itself, but this after-sales support experience has been extremely disappointing. I would appreciate urgent intervention from management or the relevant support team to resolve this issue as soon as possible.
0
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Tumelo M
1 reviews | Active since Jan 2020
4 Feb 2026, 08:43
BAD SERVICE PLEASE DONT BUY SINOTEC PRODUCTS
. I am writing to express my disappointment and seek assistance regarding a recurring issue with my Sinotec TV. In 2020, I purchased a TV that initially worked perfectly. However, last year it started giving me problems. I took it to Makro, where I bought it, and it was sent for repair. Although it was fixed, the same issue reoccurred three months later. Once again, it was repaired, but the problem persisted. I have repeatedly communicated that I need a new TV since the current one continues to give me problems shortly after being fixed. Unfortunately, no one has taken the initiative to help me with this. Last week, the TV exhibited the same issue again. When I took it to Makro, I was informed that the TV is now out of warranty and that I should contact Sinotec directly. However, I was told that there is nothing that can be done.
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Tumelo M
1 reviews | Active since Jan 2020
4 Feb 2026, 08:43
BAD SERVICE PLEASE DONT BUY SINOTEC PRODUCTS
. I am writing to express my disappointment and seek assistance regarding a recurring issue with my Sinotec TV. In 2020, I purchased a TV that initially worked perfectly. However, last year it started giving me problems. I took it to Makro, where I bought it, and it was sent for repair. Although it was fixed, the same issue reoccurred three months later. Once again, it was repaired, but the problem persisted. I have repeatedly communicated that I need a new TV since the current one continues to give me problems shortly after being fixed. Unfortunately, no one has taken the initiative to help me with this. Last week, the TV exhibited the same issue again. When I took it to Makro, I was informed that the TV is now out of warranty and that I should contact Sinotec directly. However, I was told that there is nothing that can be done.
0
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