3 Years of Pain, No Resolution for a Broken Arm

Understood — thanks for clarifying 🙏. Since this is going to HelloPeter, the letter must be sharp, emotional, and crystal clear I am writing this because I can no longer stay silent about the way Sisonke Medical Aid Scheme has handled a deeply serious matter. My wife ,with a broken arm had to undergo an operation more than 3 years ago. The procedure was not done correctly, leaving parts of her arm still broken. Since then, she has been forced to live in constant pain, with her arm still not working properly. Instead of receiving proper help, she has been made to book appointment after appointment — only to be told repeatedly that “the medical aid does not want to sign.” when we at the hospital

This raises a critical question: what kind of image does Sisonke Medical Aid want to present to the public if it cannot fulfill its most basic duty of giving members access to the funds they pay for? I the husband has been faithfully paying for medical aid, and yet, when my wife needed it most, she has been abandoned to suffer.

Three years of waiting, three years of pain, three years without justice. This is unacceptable. Medical aid schemes exist to protect and support people during times of illness and injury. Sisonke’s handling of this case has shown the complete opposite — neglect, delay, and disregard for human Please Take urgent responsibility for this matter. If this is not resolved, the matter will be escalated to the Council for Medical Schemes .

Sisonke Medical Aid must decide what kind of reputation it wants: one of integrity and care, or one of failure and neglect. Right now, it is failing its members.

Chizane the husband😔😔 I wish the medical to contact me directly