SC
Sixt Car Rental
Unclaimed Business
SC
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#2
in Other
NPS Score
-86
Recommended: Unlikely
Review Distribution
1.7|19 Reviews
May '25 - Apr '26
5(17.7%)
4(0%)
3(0%)
2(5.9%)
1(76.5%)
5(17.7%)
4(0%)
3(0%)
2(5.9%)
1(76.5%)
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMD
Mr. Dessels
1 reviews | Active since Jan 2020
18 Mar 2026, 06:55
Forgotten items in car 'not found'
I hired a car for two days from the Oliver Tambo airport branch. The car hire process was efficient and I felt satisfied to use them again in future. However, when I returned the car, I forgot my Sony overear headset and my ABSA bank card in the car. I realised my mistake right after I had been through security for domestic flights and called the office immediately. I got no response and sent an urgent email notifying them of my issue. I have had many calls and emails since but after three days, I finaly got this response from them: >>We received a query about lost items that you believe belonged to you during the course of your rental. After inspecting our lost and found area and consulting our Car Park Attendant, who inspected your vehicle, however we unfortunately did not any find of the lost items you were looking for. We take grate pride in keeping lost items safe that belong to our clients and we do apologize for the inconvenience caused about your items that were not found.<< To be clear, I am 100% sure that those items were left in the car and that someone is now very pleased with their lovely noice cancelling headphones worth R2000. The debit card was imediately cancelled and has since been replaced. I would simply not trust this company in future and will take my busiiness elsewhere.
Helpful (0)
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Mr. Dessels
1 reviews | Active since Jan 2020
18 Mar 2026, 06:55
Forgotten items in car 'not found'
I hired a car for two days from the Oliver Tambo airport branch. The car hire process was efficient and I felt satisfied to use them again in future. However, when I returned the car, I forgot my Sony overear headset and my ABSA bank card in the car. I realised my mistake right after I had been through security for domestic flights and called the office immediately. I got no response and sent an urgent email notifying them of my issue. I have had many calls and emails since but after three days, I finaly got this response from them: >>We received a query about lost items that you believe belonged to you during the course of your rental. After inspecting our lost and found area and consulting our Car Park Attendant, who inspected your vehicle, however we unfortunately did not any find of the lost items you were looking for. We take grate pride in keeping lost items safe that belong to our clients and we do apologize for the inconvenience caused about your items that were not found.<< To be clear, I am 100% sure that those items were left in the car and that someone is now very pleased with their lovely noice cancelling headphones worth R2000. The debit card was imediately cancelled and has since been replaced. I would simply not trust this company in future and will take my busiiness elsewhere.
0
Replies (0)SE
Sansonette E
1 reviews | Active since Jan 2020
24 Feb 2026, 12:43
Very unhappy, frustrated, and angry.
Title: Sani SIXT Refuses to Respond to Clear Third-Party Damage Claim – Final Demand Ignored I am extremely disappointed in the complete lack of response and accountability from Sani SIXT Car Rental (Third Party Department) regarding a damage claim that has now been ignored for over a month. Incident Details: On 3 January 2026, between approximately 10:30 and 12:00, my vehicle (Isuzu Bakkie – Registration HBZ756L) was lawfully parked at Heiderand Mall in Mossel Bay when it was damaged by a SIXT rental vehicle (Registration MC 39 ZS GP, Booking Number: NZR-587258). The driver of the SIXT vehicle left a written note admitting responsibility and confirming the vehicle was rented through SIXT. I notified SIXT immediately and submitted a formal claim together with a repair quotation. The Problem: My written correspondence dated 23 January 2026 has been completely ignored. No acknowledgement. No feedback. No acceptance or rejection of liability. No settlement proposal. I have also been informed telephonically that their “Third Party Department does not take calls.” This effectively blocks any reasonable attempt to resolve the matter amicably. Why This Is Unacceptable: There is clear evidence of liability. The driver admitted fault. All required documentation was submitted. Yet SIXT has failed to engage, failed to communicate, and failed to act. The damage to my vehicle remains unrepaired due to their inaction, causing ongoing inconvenience and risk of further deterioration. Final Position: I have issued a Final Letter of Demand giving SIXT 7 calendar days to: Confirm acceptance of liability; and Provide written authorization to proceed with repairs or confirm payment arrangements. Failing which, I will proceed with legal action to recover: The full cost of repairs Additional damages suffered Interest Legal costs It is extremely disappointing that a reputable brand would handle a clear third-party claim in this manner. I urge Sani SIXT to treat this matter with the seriousness and urgency it deserves before unnecessary legal escalation follows. Mr J.C. van Eeden Contact: 073 360 9036 / 060 579 4400
Helpful (0)
|Replies (0)SE
Sansonette E
1 reviews | Active since Jan 2020
24 Feb 2026, 12:43
Very unhappy, frustrated, and angry.
Title: Sani SIXT Refuses to Respond to Clear Third-Party Damage Claim – Final Demand Ignored I am extremely disappointed in the complete lack of response and accountability from Sani SIXT Car Rental (Third Party Department) regarding a damage claim that has now been ignored for over a month. Incident Details: On 3 January 2026, between approximately 10:30 and 12:00, my vehicle (Isuzu Bakkie – Registration HBZ756L) was lawfully parked at Heiderand Mall in Mossel Bay when it was damaged by a SIXT rental vehicle (Registration MC 39 ZS GP, Booking Number: NZR-587258). The driver of the SIXT vehicle left a written note admitting responsibility and confirming the vehicle was rented through SIXT. I notified SIXT immediately and submitted a formal claim together with a repair quotation. The Problem: My written correspondence dated 23 January 2026 has been completely ignored. No acknowledgement. No feedback. No acceptance or rejection of liability. No settlement proposal. I have also been informed telephonically that their “Third Party Department does not take calls.” This effectively blocks any reasonable attempt to resolve the matter amicably. Why This Is Unacceptable: There is clear evidence of liability. The driver admitted fault. All required documentation was submitted. Yet SIXT has failed to engage, failed to communicate, and failed to act. The damage to my vehicle remains unrepaired due to their inaction, causing ongoing inconvenience and risk of further deterioration. Final Position: I have issued a Final Letter of Demand giving SIXT 7 calendar days to: Confirm acceptance of liability; and Provide written authorization to proceed with repairs or confirm payment arrangements. Failing which, I will proceed with legal action to recover: The full cost of repairs Additional damages suffered Interest Legal costs It is extremely disappointing that a reputable brand would handle a clear third-party claim in this manner. I urge Sani SIXT to treat this matter with the seriousness and urgency it deserves before unnecessary legal escalation follows. Mr J.C. van Eeden Contact: 073 360 9036 / 060 579 4400
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Replies (0)SH
Socratis H
1 reviews | Active since Jan 2020
23 Feb 2026, 10:50
SANI loves holding rental deposits
I rented a car on the 28th and returned on 31st of January and my holding deposit has still not been released. Very bad service.
Helpful (0)
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Socratis H
1 reviews | Active since Jan 2020
23 Feb 2026, 10:50
SANI loves holding rental deposits
I rented a car on the 28th and returned on 31st of January and my holding deposit has still not been released. Very bad service.
0
Replies (0)KK
Kirsten K
1 reviews | Active since Jan 2020
2 Dec 2025, 08:53
Great service from SANI Sixt at CTIA
I recently hired a car for two weeks from Sixt at Cape Town International Airport. Their service is very impressive - from the counter, to the outgoing and incoming inspection. And I got a good price through Booking.com
Helpful (0)
|Replies (0)KK
Kirsten K
1 reviews | Active since Jan 2020
2 Dec 2025, 08:53
Great service from SANI Sixt at CTIA
I recently hired a car for two weeks from Sixt at Cape Town International Airport. Their service is very impressive - from the counter, to the outgoing and incoming inspection. And I got a good price through Booking.com
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Replies (0)MR
Mosa R
1 reviews | Active since Jan 2020
28 Nov 2025, 14:22
Sixt car rental horrible service
I don't even know where to begin, these people are horrible, our vehicle was damaged by ********s in another province and we had paid waiver but they made us pay again for another car and they said we must repair that car they are self insured they don't have insurance even after we opened police case and gave them case number
Helpful (0)
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Mosa R
1 reviews | Active since Jan 2020
28 Nov 2025, 14:22
Sixt car rental horrible service
I don't even know where to begin, these people are horrible, our vehicle was damaged by ********s in another province and we had paid waiver but they made us pay again for another car and they said we must repair that car they are self insured they don't have insurance even after we opened police case and gave them case number
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Replies (0)HG
Henry G
1 reviews | Active since Jan 2020
24 Nov 2025, 18:42
Terrible service
I rented a car from Sani Sixt in Nelspruit airport, I did a online booking on arrival in Nelspruit airport I got to the desk and stood in the line as there were two service agents at the desk and I was third in the line. It took 50 minutes to get served, and I told the agent this is unexceptionable, which he rep**** as “so sorry” for waiting. Either they are inexperienced or had no clue as to customer service. So when I got to the desk, the provider had to reload my details as their system was very slow at the time. So it took me an hour before I got to the car, then the guy want to take a video of the car to protect them against scratches. So I saw a mark, which the person said please take a photo just in case. What an experience unnecessary. I will not hire a car from these people again and would not recommend them at all.
Helpful (0)
|Replies (0)HG
Henry G
1 reviews | Active since Jan 2020
24 Nov 2025, 18:42
Terrible service
I rented a car from Sani Sixt in Nelspruit airport, I did a online booking on arrival in Nelspruit airport I got to the desk and stood in the line as there were two service agents at the desk and I was third in the line. It took 50 minutes to get served, and I told the agent this is unexceptionable, which he rep**** as “so sorry” for waiting. Either they are inexperienced or had no clue as to customer service. So when I got to the desk, the provider had to reload my details as their system was very slow at the time. So it took me an hour before I got to the car, then the guy want to take a video of the car to protect them against scratches. So I saw a mark, which the person said please take a photo just in case. What an experience unnecessary. I will not hire a car from these people again and would not recommend them at all.
0
Replies (0)SH
Sheldon H
1 reviews | Active since Jan 2020
31 Oct 2025, 15:34
Unjustified Valet Charge and Deposit Delay
Be cautious when renting here. I rented a vehicle from the King Shaka (Durban) branch and was unfairly charged a valet fee for “excessive sand.” No effort was made to show what “excessive” meant, and the vehicle had no floor mats provided to clean it out. Despite disputing the charge and requesting their policy defining excessive dirt, no explanation or documentation was given. The charge was still processed without proper justification. This experience felt opportunistic and unfair to the customer.
Helpful (0)
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Sheldon H
1 reviews | Active since Jan 2020
31 Oct 2025, 15:34
Unjustified Valet Charge and Deposit Delay
Be cautious when renting here. I rented a vehicle from the King Shaka (Durban) branch and was unfairly charged a valet fee for “excessive sand.” No effort was made to show what “excessive” meant, and the vehicle had no floor mats provided to clean it out. Despite disputing the charge and requesting their policy defining excessive dirt, no explanation or documentation was given. The charge was still processed without proper justification. This experience felt opportunistic and unfair to the customer.
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Replies (0)MT