Sixt Car Rental
Unclaimed Business
|1.8|17 Reviews (last 12 months)|This business does not respond to reviews
Sixt Car Rental
Unclaimed Business
|1.8
17 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Sixt Car Rental is drawing significant frustration from South African renters, particularly around post-rental processes. A recurring theme is delayed or withheld holding deposits, with customers consistently mentioning weeks of waiting and poor communication from refunds and accounts teams. Reviewers also raise concerns about disputed damage charges, unexplained valet or fuel fees, and unresponsive third-party claims handling. On the positive side, some customers commend efficient airport counter service at Cape Town and praise individual agents for professional, swift assistance and smooth vehicle inspections.
Performance(last 12 months):
Trustindex Rating
2.6NPS Score
-84Unlikely
TrustIndex
2.6
NPS Score
-84
Recommended: Unlikely
Review Distribution
1.8|17 Reviews
Sep '25 - Aug '26
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceI
Ibrahim
1 reviews | Active since Apr 2025
4 May 2026, 12:22
Unthorized debit amount
I have been renting a car with sani Sixt for 9 months. I went to change a car and they gave me a car with a with a tyre pucnture. I went back the following morning to complain , they said they don’t have another car. I then waited and told them that im not going to change the tyre because i don’t want to be charged service fee as they have always charged me. I continue with the car just putting air on it , after insisting they got another car, for my surprise they went to my account debited service fee without even calling me.
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Ibrahim
1 reviews | Active since Apr 2025
4 May 2026, 12:22
Unthorized debit amount
I have been renting a car with sani Sixt for 9 months. I went to change a car and they gave me a car with a with a tyre pucnture. I went back the following morning to complain , they said they don’t have another car. I then waited and told them that im not going to change the tyre because i don’t want to be charged service fee as they have always charged me. I continue with the car just putting air on it , after insisting they got another car, for my surprise they went to my account debited service fee without even calling me.
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Theresa V
1 reviews | Active since Jul 2021
20 Apr 2026, 10:13
Delays and Poor Claims Process – Sixt Car Rental
When returning a rental vehicle to Sixt at Cape Town International Airport, a scratch was noted on one of the mag wheels. Following this, it took approximately three months for Sixt to provide a repair quotation. During this period, there were multiple attempts to debit my credit card for the damage amount without prior approval. Once the quotation was received, I disputed the amount and requested an alternative quote, as well as escalation to the head of the claims department due to the manner in which the matter had been handled. This request was declined. I was informed that the amount was not negotiable and that I would not be given access to senior management. I was further advised that legal action would be instituted should payment not be made immediately. The delays, lack of transparency in the claims process, and refusal to engage on a disputed amount raise concerns regarding Sixt’s customer service and dispute resolution procedures.
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Theresa V
1 reviews | Active since Jul 2021
20 Apr 2026, 10:13
Delays and Poor Claims Process – Sixt Car Rental
When returning a rental vehicle to Sixt at Cape Town International Airport, a scratch was noted on one of the mag wheels. Following this, it took approximately three months for Sixt to provide a repair quotation. During this period, there were multiple attempts to debit my credit card for the damage amount without prior approval. Once the quotation was received, I disputed the amount and requested an alternative quote, as well as escalation to the head of the claims department due to the manner in which the matter had been handled. This request was declined. I was informed that the amount was not negotiable and that I would not be given access to senior management. I was further advised that legal action would be instituted should payment not be made immediately. The delays, lack of transparency in the claims process, and refusal to engage on a disputed amount raise concerns regarding Sixt’s customer service and dispute resolution procedures.
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Mr. Dessels
1 reviews | Active since Sept 2024
18 Mar 2026, 08:55
Forgotten items in car 'not found'
I hired a car for two days from the Oliver Tambo airport branch. The car hire process was efficient and I felt satisfied to use them again in future. However, when I returned the car, I forgot my Sony overear headset and my ABSA bank card in the car. I realised my mistake right after I had been through security for domestic flights and called the office immediately. I got no response and sent an urgent email notifying them of my issue. I have had many calls and emails since but after three days, I finaly got this response from them: >>We received a query about lost items that you believe belonged to you during the course of your rental. After inspecting our lost and found area and consulting our Car Park Attendant, who inspected your vehicle, however we unfortunately did not any find of the lost items you were looking for. We take grate pride in keeping lost items safe that belong to our clients and we do apologize for the inconvenience caused about your items that were not found.<< To be clear, I am 100% sure that those items were left in the car and that someone is now very pleased with their lovely noice cancelling headphones worth R2000. The debit card was imediately cancelled and has since been replaced. I would simply not trust this company in future and will take my busiiness elsewhere.
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Mr. Dessels
1 reviews | Active since Sept 2024
18 Mar 2026, 08:55
Forgotten items in car 'not found'
I hired a car for two days from the Oliver Tambo airport branch. The car hire process was efficient and I felt satisfied to use them again in future. However, when I returned the car, I forgot my Sony overear headset and my ABSA bank card in the car. I realised my mistake right after I had been through security for domestic flights and called the office immediately. I got no response and sent an urgent email notifying them of my issue. I have had many calls and emails since but after three days, I finaly got this response from them: >>We received a query about lost items that you believe belonged to you during the course of your rental. After inspecting our lost and found area and consulting our Car Park Attendant, who inspected your vehicle, however we unfortunately did not any find of the lost items you were looking for. We take grate pride in keeping lost items safe that belong to our clients and we do apologize for the inconvenience caused about your items that were not found.<< To be clear, I am 100% sure that those items were left in the car and that someone is now very pleased with their lovely noice cancelling headphones worth R2000. The debit card was imediately cancelled and has since been replaced. I would simply not trust this company in future and will take my busiiness elsewhere.
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Sansonette E
1 reviews | Active since Feb 2026
24 Feb 2026, 14:43
Very unhappy, frustrated, and angry.
Title: Sani SIXT Refuses to Respond to Clear Third-Party Damage Claim – Final Demand Ignored I am extremely disappointed in the complete lack of response and accountability from Sani SIXT Car Rental (Third Party Department) regarding a damage claim that has now been ignored for over a month. Incident Details: On 3 January 2026, between approximately 10:30 and 12:00, my vehicle (Isuzu Bakkie – Registration HBZ756L) was lawfully parked at Heiderand Mall in Mossel Bay when it was damaged by a SIXT rental vehicle (Registration MC 39 ZS GP, Booking Number: NZR-587258). The driver of the SIXT vehicle left a written note admitting responsibility and confirming the vehicle was rented through SIXT. I notified SIXT immediately and submitted a formal claim together with a repair quotation. The Problem: My written correspondence dated 23 January 2026 has been completely ignored. No acknowledgement. No feedback. No acceptance or rejection of liability. No settlement proposal. I have also been informed telephonically that their “Third Party Department does not take calls.” This effectively blocks any reasonable attempt to resolve the matter amicably. Why This Is Unacceptable: There is clear evidence of liability. The driver admitted fault. All required documentation was submitted. Yet SIXT has failed to engage, failed to communicate, and failed to act. The damage to my vehicle remains unrepaired due to their inaction, causing ongoing inconvenience and risk of further deterioration. Final Position: I have issued a Final Letter of Demand giving SIXT 7 calendar days to: Confirm acceptance of liability; and Provide written authorization to proceed with repairs or confirm payment arrangements. Failing which, I will proceed with legal action to recover: The full cost of repairs Additional damages suffered Interest Legal costs It is extremely disappointing that a reputable brand would handle a clear third-party claim in this manner. I urge Sani SIXT to treat this matter with the seriousness and urgency it deserves before unnecessary legal escalation follows. Mr J.C. van Eeden Contact: *** / ***
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Sansonette E
1 reviews | Active since Feb 2026
24 Feb 2026, 14:43
Very unhappy, frustrated, and angry.
Title: Sani SIXT Refuses to Respond to Clear Third-Party Damage Claim – Final Demand Ignored I am extremely disappointed in the complete lack of response and accountability from Sani SIXT Car Rental (Third Party Department) regarding a damage claim that has now been ignored for over a month. Incident Details: On 3 January 2026, between approximately 10:30 and 12:00, my vehicle (Isuzu Bakkie – Registration HBZ756L) was lawfully parked at Heiderand Mall in Mossel Bay when it was damaged by a SIXT rental vehicle (Registration MC 39 ZS GP, Booking Number: NZR-587258). The driver of the SIXT vehicle left a written note admitting responsibility and confirming the vehicle was rented through SIXT. I notified SIXT immediately and submitted a formal claim together with a repair quotation. The Problem: My written correspondence dated 23 January 2026 has been completely ignored. No acknowledgement. No feedback. No acceptance or rejection of liability. No settlement proposal. I have also been informed telephonically that their “Third Party Department does not take calls.” This effectively blocks any reasonable attempt to resolve the matter amicably. Why This Is Unacceptable: There is clear evidence of liability. The driver admitted fault. All required documentation was submitted. Yet SIXT has failed to engage, failed to communicate, and failed to act. The damage to my vehicle remains unrepaired due to their inaction, causing ongoing inconvenience and risk of further deterioration. Final Position: I have issued a Final Letter of Demand giving SIXT 7 calendar days to: Confirm acceptance of liability; and Provide written authorization to proceed with repairs or confirm payment arrangements. Failing which, I will proceed with legal action to recover: The full cost of repairs Additional damages suffered Interest Legal costs It is extremely disappointing that a reputable brand would handle a clear third-party claim in this manner. I urge Sani SIXT to treat this matter with the seriousness and urgency it deserves before unnecessary legal escalation follows. Mr J.C. van Eeden Contact: *** / ***
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Socratis H
1 reviews | Active since Nov 2022
23 Feb 2026, 12:50
SANI loves holding rental deposits
I rented a car on the 28th and returned on 31st of January and my holding deposit has still not been released. Very bad service.
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Socratis H
1 reviews | Active since Nov 2022
23 Feb 2026, 12:50
SANI loves holding rental deposits
I rented a car on the 28th and returned on 31st of January and my holding deposit has still not been released. Very bad service.
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Kirsten K
1 reviews | Active since Jan 2024
2 Dec 2025, 10:53
Great service from SANI Sixt at CTIA
I recently hired a car for two weeks from Sixt at Cape Town International Airport. Their service is very impressive - from the counter, to the outgoing and incoming inspection. And I got a good price through Booking.com
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Kirsten K
1 reviews | Active since Jan 2024
2 Dec 2025, 10:53
Great service from SANI Sixt at CTIA
I recently hired a car for two weeks from Sixt at Cape Town International Airport. Their service is very impressive - from the counter, to the outgoing and incoming inspection. And I got a good price through Booking.com
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Mosa R
1 reviews | Active since Jun 2024
28 Nov 2025, 16:22
Sixt car rental horrible service
I don't even know where to begin, these people are horrible, our vehicle was damaged by ********s in another province and we had paid waiver but they made us pay again for another car and they said we must repair that car they are self insured they don't have insurance even after we opened police case and gave them case number
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Mosa R
1 reviews | Active since Jun 2024
28 Nov 2025, 16:22
Sixt car rental horrible service
I don't even know where to begin, these people are horrible, our vehicle was damaged by ********s in another province and we had paid waiver but they made us pay again for another car and they said we must repair that car they are self insured they don't have insurance even after we opened police case and gave them case number
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Henry G
1 reviews | Active since Nov 2025
24 Nov 2025, 20:42
Terrible service
I rented a car from Sani Sixt in Nelspruit airport, I did a online booking on arrival in Nelspruit airport I got to the desk and stood in the line as there were two service agents at the desk and I was third in the line. It took 50 minutes to get served, and I told the agent this is unexceptionable, which he rep**** as “so sorry” for waiting. Either they are inexperienced or had no clue as to customer service. So when I got to the desk, the provider had to reload my details as their system was very slow at the time. So it took me an hour before I got to the car, then the guy want to take a video of the car to protect them against scratches. So I saw a mark, which the person said please take a photo just in case. What an experience unnecessary. I will not hire a car from these people again and would not recommend them at all.
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Henry G
1 reviews | Active since Nov 2025
24 Nov 2025, 20:42
Terrible service
I rented a car from Sani Sixt in Nelspruit airport, I did a online booking on arrival in Nelspruit airport I got to the desk and stood in the line as there were two service agents at the desk and I was third in the line. It took 50 minutes to get served, and I told the agent this is unexceptionable, which he rep**** as “so sorry” for waiting. Either they are inexperienced or had no clue as to customer service. So when I got to the desk, the provider had to reload my details as their system was very slow at the time. So it took me an hour before I got to the car, then the guy want to take a video of the car to protect them against scratches. So I saw a mark, which the person said please take a photo just in case. What an experience unnecessary. I will not hire a car from these people again and would not recommend them at all.
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