Bad service

Good day, I would like to lodge a formal complaint regarding the poor level of customer service I received from your call centre while trying to enquire about my medical scheme benefits. During my first call, I spoke to an agent whose name I unfortunately did not obtain, and the call was disconnected after the interaction. I then called a second time and spoke to Stembile, who sounded unwilling to assist and appeared frustrated or tired during the call. The call was again disconnected before my enquiry could be resolved. On my third attempt, I spoke to Thandeka and requested to speak to a supervisor. She advised that she would place me on hold while she contacted a supervisor, however shortly thereafter the call was disconnected once again. I then called a fourth time and spoke to Tumelo, where I again requested to speak to a supervisor. I was eventually transferred to Queeneth Nkosi, who introduced herself as an acting team leader. Approximately 15 minutes into the discussion, the call was disconnected once more. I am extremely dissatisfied with the manner in which I was treated as a customer. Not only were multiple calls disconnected, but the agents also appeared uncertain about the information they were providing regarding my benefits, which added to my frustration and concern. I kindly request that the relevant calls be reviewed and listened to, as I believe the level of service and professionalism displayed was unacceptable. I contacted your customer service department seeking assistance and clarification regarding my benefits, but instead experienced repeated disconnections, poor communication, and an overall lack of support